DIANE M. LUIF

**** ****** ***.

Tinley Park, IL *0477

708-***-****

E-Mail: acgvx1@r.postjobfree.com

To Whom It May Concern:

Due to company cut backs, I was laid off from my Assistant Office Manager

position in 2009. I was working as a Clerk and looking for a position

where I can contribute my knowledge and grow with the company while

expanding my education as a priority for development. Currently I am

working as an independent temp at a medical management company. Therefore,

I am submitting my resume for your review and consideration.

I am a highly motivated self-starter with the ability to juggle several

projects at the same time, while insuring the successful outcome of each. I

am experienced in Microsoft Office and various database programs but always

eager to learn more. I also was an Office Manager with the main function

being HR in nature, from processing new hires to rolling out the new

insurance plans every year. I processed medical claims for United

Healthcare & assisted customers understanding their explanation of

benefits. In addition I processed payroll for over 200 employees, as well

as invoicing. I not only assisted the Vice President and his eleven

offices, but several Salesmen too. I also assisted in Accounts

Receivable.

I know that my experience interacting with individuals at all levels as

well as my ability to communicate effectively both orally and in writing,

would be an asset in this position.

I look forward to meeting with you to discuss in detail how my background

and qualifications can work for you. I appreciate your consideration and

look forward to hearing from you.

Sincerely,

Diane M. Luif

DIANE LUIF

6013 Andres Ave. Tinley Park, IL 708-***-**** -

acgvx1@r.postjobfree.com

[pic]

Objective:

Administrative seeking a position that will enable me to utilize my

excellent organizational and prioritizing skills along with my

demonstrative ability to develop procedures that increase proficiency

and improve work processes.

Professional Experience-Overview

. 2006 "Support Staff Person of the Year"

. Over 20 years in an office setting includes administrative duties,

monthly reports, maintaining personnel files, payroll,

monthly invoicing, accounts payable and receivable.

. Three years of processing insurance claims and customer service.

. Twelve years in banking includes ordering and verifying cash shipments,

reconcile several general ledger accounts, balancing vault and branch

receipts, ACH responsibilities and training new and existing employees.

. Implement company policy and procedures. Create office procedures manual.

. Lead team building, staff training and development and employee

motivation.

. Maintain personnel files, payroll, monthly invoicing and processing

expense reports.

. Handle all labor, equipment and material time sheets.

. Scheduling, follow up with customers, solve scheduling conflicts.

. Plan travel and meeting requirements.

. Prepare graphic presentations for yearly budget reports.

. Develop spreadsheet for monthly Profit and Loss statements.

. Process medical claims, researched and processed claim adjustments,

assist customers with policy, payment and

network questions.

. Process RFPs. Create proposals for customers.

Work Chronology

2009-2014 CNA-Law office of Ed Kozel, Chicago, IL

Clerk

Answer phones, sort, scan, and distribute mail

Processed all Fed Ex shipments

Open and close DBA (Defense Base Act-filing worker

compensation

claims for civilians working in Iraq & Afghanistan)

files.

Follow up on Compensation offers

Transcription.

Process Expense Reports

Assisted other secretaries in their typing

transcription

2008-2009 Acuren, Griffith, In (Laid-Off)

Assist. Office Manager

Insure company policy and procedures are implemented

in each office.

Administrative duties, as well as compile monthly

data for these offices.

Maintaining personnel files, payroll, monthly

invoicing and processing expense reports

* Created the office procedure manual.

* Handled all labor, equipment and material time

sheets for the Exxon Products Contractor

Tracking system.

* Served as key administrative liaison between

field technicians and the corporate office.

* Assist. In Accounts Receivable.

2007-2008 General Dentistry- South Holland, IL(needed medical

ins.)

Front Desk

* Answered phone & scheduled appointments

* Collect & posted payments

2007 - 2007 Unicare Insurance, Chicago, IL - (Temp. position)

Administrative Assistant

* Administrative duties

* Process RFPs (request for proposals)

Create proposals for customers.

2004 to Silliker - Homewood, IL (better opportunity)

2007 Audit Coordinator

Assist Auditors in scheduling auditing visits at

customer facilities.

* Lead person on customer accounts with over 300

sites each

* Prepare spreadsheets for customers on confirmed or

tentative audit dates.

* Send each site a Confirmation Packet & fax

* Keep Auditors up-to-date on approaching

deadlines

reconcile customer accounts to make sure

that deadlines are being

met.

* Follow up with customers on sites with scheduling

conflicts

* 2006 "Support Staff Person of the Year" award

Send out Customer Information to perspective to new

customers.

Assist Customer Service Manager in meeting scheduling

priorities.

2000 to Cooperheat-MQS, Inc. - Hammond, IN (Laid-Off)

2004 Office Manager to Vice President

Assist Vice President with the operation of his 11

West and Midwest

Regional Offices.

Insure company policy and procedures are implemented

in each office.

Administrative duties, as well as compile monthly

data for these offices.

Planned the travel and meeting requirements for

regional sales meetings,

Maintaining personnel files, payroll, monthly

invoicing and processing expense reports

* Created the office procedure manual.

* Prepared all graphic presentations needed for

the yearly budget reports presented to our

corporate office and board members.

* Developed a spreadsheet for tracking each

office in conjunction with the corporate

monthly Profit and Loss statements.

* Handled all labor, equipment and material time

sheets for the BP Amoco Products Contractor

Tracking system.

* Simplified the processing of payroll for a lab

of 100 employees.

* Served as key administrative liaison between

field technicians and the corporate office.

1996 to 1999 United Healthcare Insurance - Matteson, IL (Office

Closed)

Claim Specialist

Processed medical claims, researched and processed claim

adjustments, assisted customers with policy,

payment and network questions. Handled the

retired union representative's claims, payments

and questions. Also assisted in team development

and solved ways to implement new procedures.

1984 to 1996 Suburban Federal Savings & Loan - Harvey, IL (Better

Opportunity)

Customer Support Specialist / 1995 to 1996

Processed auto deposits and withdrawals to customer accounts,

balanced ATM and other general ledger accounts, as

well as balance eight ATM machines company wide.

Processed Visa/Master Card applications and

payments and assisted customers.

Teller Supervisor / 1989 to 1995

Opened and closed branch, order cash shipment, processed return

checks, processed and balanced U.S. Savings Bonds

for all six branches. Implemented company policy

and new procedures as well and trained new and

existing employees.

Teller / 1984 to 1989

Handled customer transactions, balanced cash drawer, trained new

tellers and assisted tellers in balancing

Contact this candidate