**** ** * ** *****:(***)

MIAMI, FL 331**-***-****

Fax: 305-***-****

Email:

acgvsn@r.postjobfree.com

m

BARBARA A. GONZALEZ

Summary of Insurance Agent with extensive experience in

Qualifications Inbound and out bound call center, Property &

Casualty, Health and Life insurance. Objectives

Oriented, Quality with Pace, Customer Focused,

Accountability, Trustworthy, Very Professional,

Teamwork & Collaboration Player, Very Organized,

Quality Management Experienced, Business Training &

Developer, Production Planner, Ability to

multi-task, Bilingual English/Spanish, Excellent

phone etiquette, Dependable and reliable, Fun &

Friendly, General Lines adjuster Licensed, 220

General Lines Insurance Agent Licensed

Professional

Experience September 2013- November 14 2014 Simply Healthcare

Plans Coral Gables, FL

Benefits Consultant / Member Services

Primary Role: Help prospects and current members to

understand their nuances to select the best

options.

Must keep myself up to date with all legislation or

rules and regulations related to HIPPA and CMS

Knowledgeable about the company's policies and

accordingly follow them

Good written and verbal communication, good people

and good analytical skills

Discreet as it important to keep prospects and

members' information confidential

Received phone calls from prospect members

Explained 2014 Medicare Benefits on the phone and

in person

Scheduled appointments for prospect members with an

outside benefits consultant

Program Knowledge: Salesforce, QNXT, EAM, and TELAX

Customer friendly

Top Customer Service Skills

April 24, 2012 - August 30, 2013

Insurance Agent / Inbound Homeserve usa

Provide an exceptional customer experience on all

incoming calls

Utilize multiple computer applications to access

and update customer records

Ensure that all customer inquiries are resolved in

a complete and efficient manner

Stay current on product and service options, terms

and conditions and value propositions

Engage in value-added selling of existing and

additional features and services

Overcome objections

Meet and exceed sales goals

Customer Administration and other ad-hoc duties

September 30, 2008 - April 24, 2012 Miami Dade

Public Schools

Substitute Teacher

Maintains and respects confidentiality of student

and school personnel information;

Maintains a discipline and classroom control that

fosters a safe and positive environment for all

students and staff in accordance with school and

county policies;

Ensures the adequate supervision to assure health,

welfare, and safety of all students;

Takes all necessary and reasonable precautions to

protect students, equipment, materials, and

facilities;

Reports to office upon arrival at school; checks

mailbox of absent teacher for materials requiring

immediate attention; requests clarification of

school rules and procedures, if necessary;

Reports all student injuries, accidents, illnesses,

and discipline problems to the appropriate

authority immediately or as soon as is reasonably

possible;

Implements lesson plans, while ensuring the

integrity of academic time and in a manner which

motivates students to learn and participate;

Organizes students for effective instruction;

Dismisses all students from the classroom before

leaving the building;

Completes a Substitute Teacher Report Form for the

regular classroom teacher;

Collects and places students' papers in regular

teacher's desk;

Returns instructional materials, equipment, and

keys to proper place;

Determines if his/her services will be required for

the next school day;

Complies with and supports school and division

regulations and policies;

Models non-discriminatory practices in all

activities;

Performs other related duties as assigned by

building administrator(s) in accordance with

school/division policies and practices.

Crew Leader / Address Canvassing Operation

March 20, 2009 - July 26, 2009 U.S. Department

of Commerce Bureau Of Census

Supervise a crew of 15 listers and one CLA in my

assigned area or District.

Inventory training materials and supplies.

Prepare and Conduct Training for both my CLA and my

Crew of listers at a scheduled site.

Make sure that my crew completed their work

correctly, efficiently and on schedule.

Assign work to the listers under my supervision and

identify areas with potential listing problems.

Discuss any deficiencies in performance

individually with each lister. Discuss strategies

to increase production.

Monitor the daily work and progress of my crew.

Provided on- the- job training to listers who

demonstrated problems during training session

and/or job performance issues found to be

unsatisfactory during the daily reviews or

observations and documenting each observation

Review/certify payroll.

Meet with my FOS, CLA and Listers at least once a

week to discuss or provide feedback regarding daily

progress, performance, conduct, delays and/or

problems that could affect the timely completion of

the Address Canvassing operation and/or analyzed

any other important issues that might had been

important to successfully complete the project and

to take the necessary measurements to avoid quality

control issues.

Release listers who were not performing well and or

because of lock of assignments after being

authorized by my FOS or supervisor.

January 7, 2008 - January 2, 2009 Miami Dade

County Elections Dept

Elections Community Affairs Specialist

Make educational election presentation regarding

the elections process

Recruit poll workers

Engage in promoting and create good will with

individuals, groups, or civic organizations.

Conducts field visits or contacts group leader to

determine the extent of assistance required.

Develop partnerships with the community by

assisting with coordinating activities, voter

registration drives, poll worker recruitments.

Demonstrates how to vote on the voting machine;

public forms, public schools, colleges, and civic

organizations.

Performs office related work as required upkeep of

outreach supplies.

May 2001- Present Alech & Associates Insurance

Miami

Insurance Agent, President and Manager

Planning, preparing, and implementing instructional

activities to sale a variety of insurance lines.

Planning and increasing total annual sales from

$3,000 monthly to $15,000

Managing and monitoring the growth of the agency.

Answer phone calls, in charge of handling consumers

and/or customer complaints and claims.

Planning and preparing power points presentation to

increase sales

Accounting payable and receivable

Experience in writing all kind of insurance lines,

HO, DP, GL, Cargo, Commercial Auto Lines, Bonds,

FWCJUA, Standard Market Workers Comp. Commercial

Property, E.G

Underwriting duties for over 15 insurance

companies.

Quality Control and loss prevention management

duties.

May 1999 - May 2001 Allstate Insurance

Hollywood

Insurance Agent

Managing and monitoring the growth of the agency.

Answer phone calls, in charge of handling consumers

and/or customer complaints and claims.

Planning and preparing power points presentation to

increase sales

Accounting payable and receivable

Estate Planning and Financial Advisory duties

General underwriting duties.

General quality control and loss prevention duties.

Compliance duties

May 1992 - May 1999 City National Bank

Miami

Private Banking Officer

Managing four clerical staff members of the private

banking division

New accounts developer

International accounts supervisory functions

Data entry

Administrative tasks including attendance of

employees under my supervision, complaints, and

operations.

Analyst of Private banking growth

Loan officer duties such as develop new business

General compliance duties

May 1990 - May 1992 City National Bank

Operation Center Miami

Sr Research Analyst and Adjuster

Preparing cash letters to be sent to the Federal

Reserve Bank and balancing those cash letters

Maintain control and balancing of GL bank accounts

Research analyst and adjuster for different GL

accounts

Preparing and developing different internal reports

to help financial institution grow

Incoming and out going Return items operation clerk

Proof department operations clerk

Education

South Miami Senior High School (Degree)

Miami Dade Community College ( 152 Credits No

Degree)

St. Thomas University (68 Credits No Degree)

Andy Beverly Florida Insurance School (Degree)

State of Florida 220 l(General Lines (Property l&

Casualty ) Licensed

State of Florida Dept of Insurance Health, Life &

Variable Annuities Licenses 215 & 218

Florida Dept of Insurance Series 7 Licensed

State of Florida 520 INDEPENDENT ADJ - ALL LINES

Work well under pressure, Minimum Supervisory

Skills needed, Very Professional, Great communication

skills proficient in both Spanish and English,

Computer oriented, Great Management Skills, New

business development Skills, Calculator, Copy, Fax,

Excel, Power point, Microsoft Word, Data entry

.

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