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Customer Service Manager

Location:
Las Vegas, NV
Posted:
November 30, 2014

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Resume:

Darryl A. Davis

acgvq9@r.postjobfree.com

*** * **** ***** ** Home: 702-***-****

Gallup, New Mexico 87301 Cell: 505-***-****

CAGE MANAGER

Fifteen years of total experience. I’ve worked in all aspects of Cage and operations, including: recruiting, training, counseling,

scheduling, and dismissal of personnel. I am adept at budget management, cash control, reg. 6a and Title 31 Compliance and credit and

collections. I have worked with several cage systems including: Konami, Aristocrat Oasis, Central Credit, Global Cash, Certegy E Cage,

MS Excel and MS Word. I have experience with Cummins Jet sorts, Jet scans, and CTK’s, Western Money Kiosks, as well as other cage

equipment.

Customer Service. I have proven ability to resolve guest complaints quickly and successfully and to maintain good working relationships

with other departments.

Compliance. I have extensive experience working with regulatory bodies, including development and implementation of internal controls

and policies and procedures.

Casino Openings. I have opened two casinos as Cage Manager, with one under construction, and

more in development.

Areas of Expertise

Customer Service Regulatory Compliance Teambuilding & Training

Management Budgeting Cost Reduction Strategies

Complaint Handling & Technology Integration

Resolution

Cash Management

Professional Experience

FIRE ROCK NAVAJO CASINO, Church Rock, NM Feb 2010 – Present

Cage Manager

Direct management functions including development and implementation of internal controls, policies

and procedures. Oversee recruitment, training and development of cage staff for three casinos. I am

responsible for cage layout, equipment selection, vendor selection, and logistics for Fire Rock Navajo

Casino, Flowing Water Navajo Casino, Northern Edge Navajo Casino and Twin Arrows Navajo Casino

Resort.

Key Achievements:

• Reduced variances and increases Cage and Vault accuracy.

• Increased department morale through accountability and incentives.

• Developed and implemented Policies and Procedures Manual along with cashier training.

YAKAMA LEGENDS CASINO, Toppenish, WA, June 2008 – February 2010

Cage Manager

Responsible for hiring, training, discipline, and dismissal of 65 employees in 4 separate cages and a central vault. Oversaw Title 31

and regulatory compliance. Maintained proper cash levels in the cage vault.

Key Achievements:

Rewrote Cage Internal Controls and Cash Operations Manual, streamlining the cage operation and reducing variances and

exceptions.

Oversaw the implementation of Global Payments Check Cashing, CCCA, and ATM system.

Worked closely with Human Resources to institute a casino wide structured cashier a training program.

FITZGERALD’S CASINO & HOTEL, Las Vegas, NV, January 2006 – June 2008

Cage Shift Manager

Directly managed vault cash including foreign currency deposits. Ran and evaluated Central Credit

reports for issuance of Casino Credit. Approved and maintained records of Casino Markers, Front

Money, and safekeeping. Responsible for training cage associates on Title 31, Guest Service training,

and all new computer systems.

Key Achievements:

Reduced cage operating costs and payroll by converting manual calculations of cage bankrolls and logs to Excel Spreadsheets and

rescheduling window coverage.

Developed procedures for Casino Chip Inventory.

Managed installation and implementation of Cummins CTK’s including system of daily reconciliation.

Received Supervisor of the Month Award in December 2006.

EXCALIBUR HOTEL & CASINO, Las Vegas, NV September 2002 – January 2006

Relief Cage Shift Manager

Assist Shift Manager in Cage Shift operations, and Managed Shifts for days off and vacation relief.

Responsible for all end of day, and end of month reporting of Markers, Front Money, and Safekeeping.

Generated and evaluated Central Credit reports for issuance of Casino Credit.

Key Achievements:

Received Simply the Best Employee of the Month Award in October 2005

WILDFIRE CASINO, Las Vegas, NV September 2001 – September 2002

Cage Manager

As opening Cage Manager I was responsible for Hiring and training of staff. Developed Policies and

Procedures for Title 31 Compliance. Calculated and maintained cage bankroll.

Key Achievements:

Managed installation of New Wave check cashing system.

Wrote Check Cashing Policy.

Received no findings in state audit.

CIRCUS CIRCUS HOTEL & CASINO, Las Vegas, NV February 1997 – September 2001

Cage Credit Shift Manager

Responsible for daily operation on a shift basis of Casino Cage including all end of day and end of

month reporting of Markers, Front Money, and Safekeeping. Generated and evaluated Central Credit

reports for issuance of Casino Credit.

Key Achievements:

Schedule coverage for three cages and two annex cages (75 employees).

Responsible for all Casino and Hotel bank deposits and monthly reports of Markers, Front Money and Safekeeping.

Maintained cage records of MTL’s and CTR’s



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