RESUME

INDIRA A,

*/*, ***** ********,

Anna Nagar West Extn,

Near Chennai Public School, E-mail: acgvj1@r.postjobfree.com

Chennai - 600101. Mobile: 967**-*****

CAREER OBJECTIVE:

Seeking a challenging environment that encourages continuous learning, creativity, provides exposure to

new ideas, stimulates personal and professional growth.

ACADEMIC CREDENTIALS:

S.S.L.C from Govt. Secondary School, Rasipuram, 1999; scored 60.50% marks.

Higher Secondary from Govt. Secondary School, Rasipuram, 2001; scored 89.84% marks.

Under Graduate in Bachelor of Computer Application from PGP College of Arts and Science, Namakkal,

2004; scored 78.82% marks.

Post Graduate in Masters in Sociology from University of Madras, Chennai, 2014; scored 80.78% marks

and won Thiru. K. Kamaraj Medal, Thiru V.Karthikeyan, IAS (Retd) Endowment Prize and Prof. D.

Palani Memorial Endowment Prize.

UGC NET qualified for sociology in June 2014.

CERTIFIED COURSES:

JAVA & J2EE course at Lumeria Technologies, Chennai.

Visual Basic 6.0 & MS-Access course at Korex Academy, Namakkal.

SKILL SET:

Technical

Operating Systems: Windows 2000/XP, Windows 7 & 8 and Windows 97.

SPSS.

Functional

Excellent in meet deadlines, attention to detail and good time management skills.

Capable to quickly learn new technology and adapt to a new environment.

RESEARCH EXPERIENCE:

• “Health, Social and Psychological Problems of Women Employees in BPO: A Sociological Study in

Chennai”, Submitted to the National conference at Periyar University, Salem published through A.D.H.

publisher, New Delhi.

• “Exclusion of Manual Scavengers – A Sociological Study in Chennai”, submitted to Indian Sociological

Society (ISS) at Udaipur, published through Rawat Publisher, Jaipur.

• “Urban Poverty – A Sociological Study among Rag Pickers in Chennai City” submitted to the Shivaji

University, National conference, Kolhapur and won Best Presenter Award.

• “Impact of Women's Education on Health and Family Welfare”, Submitted to the National conference,

Coimbatore.

• Internship at the Tamil Nadu State Planning Commission, gaining knowledge through helping in preparation

of Twelfth Five Year plan (2012-17).

• “Emergence and Re-Emergence Trend of TB in Chennai – A Sociological Study” submitted to University

of Madras and Government Thiruvatteswarar Hospital, Otteri in Chennai.

WORK EXPERIENCE:

Previous Employment : ITRACK Global Technologies,

Period : 2014

Designation : Teaching Faculty

Responsibility includes,

Take care of the classes like Reasoning, Indian Economy, Indian Polity and Indian History.

Organizing Class sessions & Test Series.

Previous Employment : RISING IAS ACADEMY,

18th Nov 2008 to 15th Jul 2012,

Period :

Designation : Teaching Faculty cum Administrative Officer

Responsibility includes,

Taking care of all administration work.

Appointments, Presentations and Phone calls, etc.

Organizing Class sessions, Test Series and Student Counselling.

Drafting all Correspondence.

Previous Employment : HBL GLOBAL PVT. LTD (HDFC Bank Ltd),

18th June 2005 to 31st May 2007,

Period :

Designation : Operations Executive

Responsibility includes,

Quality Controller

Sampling applications and providing feedback to Quality Managers.

Dip desk management – Closely monitor on process, policy and quality.

Generating daily MIS and reporting to the Functional Head.

Calculating Sales Incentives.

Motivating and guiding the Sales Team through Query handling and Sales Training on policy and

process.

Database distribution & feedback collation.

Generating weekly & monthly MIS on Sales performance and Reporting to RSM.

Analysis of declines to improve Approval rate.

Handling customer related queries.

RTO Quality Controller

Handling Return to Origin Credit Cards.

Coordinating with Courier Company to deliver the card to the Customer.

Handling the Return to Origin Queries from the Customers.

Maintaining the MIS and reporting to Quality Manager.

Floating the MIS to entire South India.

ACHIVEMENTS:

Won Star Dip Executive Cash Awards 3 Times National Wide.

Improved the Primes from 45%to 85%.

Improved the Approval rate from 40% to 65%.

Top performer in RTO National wide 10 Times and won the Cash Awards.

Previous Employment : United Marketing Services (ICICI Bank Ltd),

15thJune 2004 to 03rdJune 2005,

Period :

Designation : Back Office Executive

Responsibility includes,

Processing of Home Loan and Personal Loans for ICICI Bank Ltd.

Floating Daily MIS for PL and HL.

Preparing Agency Billing for PL and HL.

Monitoring Data entry errors.

Maintaining Petty Cash.

STRENGTHS

Project management, team building & leadership.

Process improvement.

Excellent oral and written communication skills.

Proven ability to reach goals.

Strong organisational and analytical skills.

Technical presentation.

Detailed-orientation.

PERSONAL DETAILS:

Fathers’ Name : Mr.S.Aiyavoo(Late)

Mother’s Name : Mrs.A.Sumathi

19th Nov 1984

Date of Birth :

Permanent Address : D/O S.Aiyavoo(Late),

Malayampatti(Post),Rasipuram(Taluk),

Namakkal(Dist) – 637 407.

Age : 29 years

Sex : Female

Phone : +91-967*******

Marital status : Single

Languages known : Tamil, English and Hindi

Life motive : To attain height by smart work, truth and perfection

with Analytical and Logical thinking.

DECLARATION:

I consider myself familiar with information technology aspects. I am also confident of my ability to work in

a team.

I hereby declare that the above-furnished details are true to the best of my knowledge.

Date: Yours Faithfully,

Place: Chennai (A.Indira)

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