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Customer Service Human Resources/ Excellant Interpersonial skills

Location:
United States
Salary:
open
Posted:
November 28, 2014

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Resume:

Angie Penn

**** ****** ***#***

Henderson, NV ***14

417-***-****

acgvfk@r.postjobfree.com

Objective: To obtain a position in hospitality, where I can

draw from my past employment

experience, excellent work ethic and customer service and

relations to further my career goals.

Employment Experience:

2008-present Front Desk Guest Services, Residence Inn Marriott,

Branson, MO

Report directly to upper management, check customers in and out

or make room transfers, accept payment and check customer ID for

credit cards, handle complaints using discretion with customers

to be certain guests were completely satisfied, stock the hotel

market, handle all cash for market, handle daily count of the

bank and the drawer, reconcile the balances in log book, lock

the rooms daily, communicate with housekeeping and maintenance

staff accordingly.

2006-2008 Banquet Server, Chateau on the Lake, Branson, MO

Daily set-up and break-down of tables and chairs, set-up

banquets for all daily meals for guests and VIPs to include

decorating for special occasions or events, ordered and managed

food and supplies inventory to include check-in of food and

supplies orders upon arrival, checked expiration dates on food

products, relocated inventory to different areas or kitchens of

hotel, clean-up, indoor and outdoor service, handled sales and

marketing as directed by chef.

2003-2006 Assistant Manager, Happy Inn, Las Vegas, NV

Reported directly to owners of sole proprietorship entity,

handled all duties required of

management staff to include guest services, bookkeeping,

maintained daily reports, counted and

made bank deposits, handled customer and employee disputes,

hired, trained and fired employees, in charge of both

maintenance and housekeeping staff.

1993-2003 Salon Manager, Atlas Beauty Center, Las Vegas, NV

Managed a full service salon, handle all daily paperwork,

payroll, purchase of supplies, stock rotation and inventory,

interviewing, hiring, training and firing of employees, ordered

background checks and handled other human resources matters,

handled business license renewals, scheduled and maintained own

clientele providing services to include hair care, facials, ear

candling, sold retail beauty products while training and

educating customers in use of the product line, was an educator

for Las Vegas area for the ABBA pure and natural hair care line.

Accomplishments: Refer to attached cover letter

Education: Hospitality, on-the-job training for various positions

attaining management level

Niles School of Cosmetology, Niles, IL

Pivot Point International, Advanced Hair Training, Chicago, IL

High School Diploma, Main East High School, Park Ridge, IL

Canterbury Career School, Business Studies, Las Vegas, NV

References:

T.J. Barron, Human Resources, Pillar Hospitality, Las Colinas, Texas, 972-

830-3165

Nadine Hartung, Salon Owner, Carson City, Nevada, 775-***-****

Orville or Cheryl Murphy, Business Owners, Mena, Arkansas, 479-***-****

Dr. John and Sarah Mulhall, Personal Reference, West Harrison, New York,

914-***-****



Contact this candidate