Estania Martinez

Bronx, NY

acgveq@r.postjobfree.com - 609-***-****

WORK EXPERIENCE

Receptionist

The Salon & Spa At Saks Fifth Ave - New York, NY - February 2013 to January 2014

Responsibilities

Greeting customers as they arrive at the salon and making sure the feel comfortable

Answer phones scheduled appointments for stylists confirmed appointment.

Suggest and sell salon products to clients

Administered all payments for the processes and maintain a record of the same.

Maintain and obtained cleanliness of salon

Communicate and interacted effectively with stylists

Responsibility of balancing and checking register draw

Ensured the spa runs smoothly

Receptionist

A.I.G - New York, NY - December 2010 to March 2013

Responsibilities

Take messages and communicate to appropriate employees

Greet visitors and escort them to appropriate office or person

Place out going calls and conference calls as needed

Notify security officer about unescorted guests and emergency situation

Assists in issuing guest pass and employee ID cards

Assists in making meeting room, reservations catering arrangements

Maintain reception area clean and organized

Hostess/Cashier

Artie's Delicatessen - New York, NY - October 2010 to February 2013

Responsibilities

Provide a welcoming experience to entering patrons that is sure to make a lasting impression

Escort guests to their tables; provide menus and inform guests of on going promotions/specials

Supervise and coordinate seating chart coverage for wait staff

Schedule and manage all reservations and take out orders including processing payments

Maintain constant communication between front of the house and kitchen staff

Inspect dining and serving areas to ensure cleanliness and proper setup

Assistant upper management in accommodating large parties and catering events

Inquire with guests on level of satisfaction with dinning experience and over all service

EDUCATION

B.A in Liberal Arts & Science

San Antonio College - San Antonio, TX

2005 to 2009

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