Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Miami Beach, FL, 33141
Posted:
November 28, 2014

Contact this candidate

Resume:

Valter Romeo

* *** *** *****, ***** ***, Miami Beach, FL 33141

* **.***.****

Profile

A dynamic and result-driven professional with management experience in the

restaurant and hospitality industries. Outstanding customer service skills with proven

success in managing multiple priorities simultaneously in a fast paced environment.

Recognized by patrons for providing courteous, efficient service and ensuring positive

dining experiences. Consistently achieves a following of “regular” Customers.

Multilingual: English/Italian/French/Spanish

Experience

President, Valter Romeo Consulting LLC, Miami Beach, Florida

2002 - Present

Providing management solutions for new and existing restaurant and beverage

operations. Projects included operating as F&B Director of One Resort & Spa in

Bal Harbour 2009-2010 and manager of La Fontana at The Biltmore Hotel 2008.

Complete restaurant assessments identifying problem areas and provide solutions

for increasing revenue success. Employee training and education in the following

areas: servers, safety and sanitation, management training, effective

communication across language/cultural barriers, situation solving skills and team

building. Market research and preparation of a marketing plan. Resource

management. Conceptualize, design and produce special events.

F&B Manager, Marenas Resort & Spa 18683 Collins Avenue, Sunny Isle Beach FL

2012 - 2014

Supervised and coordinated all Marenas Resort & Spa food and beverage

operations including Caracol Restaurant, Pool & Beach Bar, M Lounge Bar,

Room Service, Banqueting and Catering events. Was responsible for beverage

ordering, inventory, maintaining revenue & payroll budgets, employee skill

training and guest relations.

F&B Manager Benchmark ONE Resort 10295 Collins Ave Bal Harbour FL

2010 – 2012

Was responsible for In Suite Dining and Mini Bar service. Floor manager at Mr.

Collins Restaurant and collaborated with Hotel F&B director pertaining to daily

operations.

Email : acgvcf@r.postjobfree.com

General Manager, Bice Bistro Coconut Grove, Florida

2008 - 2009

Responsible for management of staff, training, orders, special events & mall

promotions, for Bice Bistro of the Bice Group (in business since 1926), a high

volume traffic Italian restaurant located in Cocowalk Mall.

General Manager/ OPERATING PARTNER, SPRIS – CORAL GABLES, FLORIDA

2003 - 2008

Responsible for complete operation of Spris; a Pizza, Pasta & Vino restaurant.

Provided management, hiring & training all staff, food & stock orders, catering,

customer & public relations. Implemented productive solutions that were

responsible for turn around of restaurant profitability.

General Manager, TiramesU Restaurant, Miami Beach, Florida

1993 - 2003

Provided management for a “high-volume” Italian restaurant. Trained employees

and coordinated food preparations in accordance with quality standards. Solved

customer challenges with positive outcome. Developed public relations and

marketing plan to increase business.

Food and Beverage Manager, La Mancha Restaurant, London, England

1989 - 1992

Negotiated pricing with vendors and placed orders. Integrated an inventory

control system for both food and beverage items. Was responsible for selection

and purchase of wine. Was the Maitre D’ during evening Hours.

Education

ASSOCIANZIONE ITALIANA SOMMELIERS

Aosta Valle, Italy - Professional Sommelier - 1984

INSTITUTO PROFESSIONAL REGIONALE / AOSTA TECHNICAL COLLEGE

Aosta Valle, Italy - Industrial Mechanical Certificate- 1981

Professional Associations

Florida Food Manager - certified since 2000

Member of A.I.S. - since 1981

References

Steven Haas Chairman of Hospitality For The GMCVB/ Owner of City Hall The Restaurant

305-***-****

George Neary VP of Cultural Tourism GMCVB 305-***-****



Contact this candidate