S HALONDA C. L I T TLE

** * * * ****** Terr

East Orange, N J 07018

201-***-****

acgv91@r.postjobfree.com

O BJECT IVE : To obtain a customer service position where my many diversified skills

such as clinical, administrative and interpersonal can be utilized.

H ighlights and Qualifications: Self-motivated and well-organized; enjoy the

challenge of new leads conscientious and creative; willing to assume new

responsibilities enthusiastic, hardworking, Detail oriented; reliable, and team spiri ted

i ndividual

EMPLOYMENT:

C VS/CAREMARK (Temp agency), Fai rfield NJ A pril2014-

J uly 2014

P harmacy Rep 1

Answering high call volumes

Mailing medication off to patient’s

Assisting patients with getting their medication and contacting doctor’s office

Dealing with retail pharmacy with t ransfer ring medication to and from pharmacies to

caremark

I B M ( Seteurs), Durham,NC M ay 2012- Oct

2013

Administrator Loan Officer ( Late Stage)

Responsible with answering high call volumes

Assisting customer with helping keeping their mortgages up to date

Assisting customer with t rail modification for customer for them to keep their homes

Helping customer with bring their loans current with their mortgages

OVERLOOK Hospital, Summit, NJ Nov 2009-

D ec 2010

M edical Receptionist

Responsible for answering phones and routing calls, scheduling appointments, greeting

and registering patients and Operating overhead speakers

Respond to requests and questions from hospitals, patients and referring physician

offices

Assisted with billing activities and Provided general office support

Research and answers routine telephone and wri t ten inquir ies from patients and

referring physician offices in a t imely manner

M aintained good customer relations skills consistent with the Hospital’s Customer

Satisfaction Program

Submit monthly reports concerning cancellations, missed appointments, emergencies,

and patients t reated

A DT, Fai rfield, NJ

Feb.2008-Feb 2009 Customer Service Representative

E ffectively utilize both customer service skills as well as technical abilities to satisfy

our customers equipment Provides quality service to increase customer satisfaction

Navigate web-based technical applications to assist customers in technical issues.

Make the necessary and appropriate decision to dispatch an authorized service provider

w hen on-site service is required.

Troubleshoot customer technical alarm issues effectively and completely over the phone.

Call center experience

H andle all billing inquiries pertaining to obtaining new service and service charges for

appointments.

Meet and exceed company goals in a constant face paced Environment.

T he Grand Summit Hotel, Summit, NJ Oct.

2006-Nov 2007 F ront Desk Receptionist

Processing forms of payment and responding to guest inquires

Made reservations

Responsible for the guest registration process and communication of hotel services

M aintain positive, pleasant and courteous attitude to guest all the t ime

Central Spine Rehabilitation Center, Orange, NJ J uly

2000-May 2004

M edical Receptionist

Greeting patients and visitors, in person or on the telephone; answering or referr ing

i nquir ies.

Ensure availability of t reatment information by filing and retr ieving patient records.

Protects patients' r ights by maintaining confidentiality of personal and financial

i nformation

Maintain business office inventory and equipment by checking stock to determine

i nventory level; anticipating needed supplies

Ensure availability of t reatment information by filing and retr ieving patient records

Keep patient appointments on schedule by notifying provider of patient's arr ival;

reviewing service delivery compared to schedule

EDUCAT ION

2009 Star Technical I nstitute N ewark, NJ

M edical Assistant Program

* EKG * Quality Assurance of Specimen

* Universal Procedure * Vital Signs * Venipuncture

100 hours externship program completed

( E xternship site was at Dr.Barber office 135 Bloomfield, NJ)

Monday thur Fr iday 10am to 5 pm

2004 Essex County College N ewark, NJ

M edical Coding/Billing and Medical Terminology

* ICPT-4 AND ICD-9 CODES

C ERT I F ICAT IONS OSHA(blood borne pathogens) and CPR

SKILLS M SWord, Excel and PowerPoint, type 45 to 50 wpm

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