Michelle Jones

• **** Old Conyers Rd Stockbridge, Ga. 30281•

678-***-****

acgv7c@r.postjobfree.com

Objectives

A Team player seeking a challenging position. Ability to multi task, excellent phone manner, patience,

understanding and a willingness to learn are all key strengths. Driven and detailed oriented.

Experience

Home Depot, SSC

Atlanta, Ga.

Merchant Assistant October 2003 – Present

Administrative Support for Merchant and Divisional Merchandise Manager; performs office

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administrative duties including scheduling meetings, travel and expenses.

Followed up with and responded to electronic correspondence, organizing product line reviews, pre

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marketing meetings, and clerical duties.

Back up support to MVP assistant; supporting MVP with day to day task.

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Liaison for stores and vendors in regards to ordering/delivering of products;

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Work personally with merchandising staff to assist understanding of strategic decisions and

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facilitate information with the stores and vendor partners.

Resolve pricing issues, sku maintenance, and host orders, AMT, POG’s, custom financial and

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product reporting (daily/weekly/monthly) both internally and externally.

Answer/route incoming calls from vendors, field merchandising associates and other

internal/external customers.

Ensured new information and programs from Merchant are appropriately communicated to all

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Home Depot divisions.

Michelle Jones

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Responsible for special projects to include the renew/redo events, vanity insanity, savings

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spectacular, and the great fall fix up. Partnered with Inventory Planning analyst to determine

product allocation and create purchase requisitions to allow stores the maximum sale potential.

Home Depot, SSC

Atlanta, Ga.

Data Management Associate, May 2002– October 2003

Initially maintained skus and created host orders at store level for projects.

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Ability to process work at a fast pace with accuracy.

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Was labeled as a “team leader” due to the ability to catch on quickly, and took advantage of training

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classes, as well as cross functional training. Utilizing business contacts in other realms to broaden

business knowledge.

Able to adjust personal schedule to meet the needs of the department, to support stores and

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customers during critical moments; hurricanes, flooding, and snow storms.

Middle Georgia Corporation Jackson, Ga.

Customer Service Associate, May 1999– May 2000

Promoted to credit asst., collected funds due, opened new accounts and helped companies with billing error

or any problems regarding merchandise received.

Credit assistant, acquired credit references, assist management with weekly reports, and assist credit reps

with daily tasks as well as reports for them. I also did whatever is necessary around the office on a daily

basis and certain reports on a weekly and monthly basis.

Started in the order entry department, where I imputed valuable information, that allowed us to keep up with

inventory. Was promoted to the purchase order, which I internally billed the customers for the merchandise

and services.

Sears Regional Operations Center Norcross, Ga.

Customer Service Associate, November 1990– March 1996

Michelle Jones

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Customer service in a call center, assisted managers, took supervisor calls and helped train new associates.

Answer questions from customers concerning their bill, promotions and other services offered by Sears.

Skills

• Key Strengths: Planning, Organization, High Level of proficiency in Office Adminstation, excellent

communication and time management skills.

• Knowledge of Merchlink, AMT, POG’s and Proclarity Serving on the committee for the new report

rollout based in Excel, using pivot tables to arrange the new data.

• Thrive in an openly managed environment conducive to process improvement, enhancing efficiency

and increasing productivity.

Achievements

Have received 6 Homer Awards based on the customer service feedback on the VOC, and customers

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that have contacted internal mangers.

Received 4 Executive Homer Awards, from management based on following the Home Depot Value

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wheel.

Education

Currently enrolled in school with Independence University Major Medical Specialties. Completed

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classes Psychology of Motivation, Fundamentals of Anatomy and Physiology, Medical

Terminology, Law and Ethics.

• Classes currently attending Computer Fundamentals, Job Search Skills

Contact this candidate