Indrajith Weeraratne

Austin, Texas ? 512-***-**** ? acgv5h@r.postjobfree.com

COMPUTER SYSTEMS REPAIR TECHNICIAN/QUALITY CONTROL Sr.

TECHNICIAN

Solution-oriented, highly analytical and resourceful candidate with more

than 10 years of technical troubleshooting experience. Develop and

implement technological solutions with emphasis on delivering cost-cutting

and productivity improvements. Communicate with Test and Quality Engineers

by escalating hardware and software failures. Expertise in the testing and

repair of various hardware applications. Provide creative and effective

issue resolution through the application of highly developed problem-

solving skills. Team player with a reputation for providing excellent user

service and the tenacity to work with demanding clientele.

Computer Skills

Microsoft Office: Word, Excel, PowerPoint

Operating Systems: Windows 8 and 7, Vista, XP

Diagnostic Utility: Windows Based Test (WBT) and Dell Real

Mode Kernel (DRMK)

Hardware: Dell PowerEdge Servers, Dell Precision Workstations, Dell

PowerEdge Blades, Dell Optiplex,

Insprion and XPS Desktops; Dell Latitude, Insprion,

Precision, XPS Laptops, Mac Pro desktops

Accomplishments & Awards

. Diagnosed hardware and software failures and resolved technical issues

with a 98% success rate.

. Ranked as the Top Technician over 160 U.S. Dell technicians and in

Second Place overall for domestic and international technicians.

. Received "Silver Star" Awards and "Bronze Star" Awards for Quality and

Velocity of work.

. Awarded numerous certificates for "Outstanding Performance" and

exceeding goals.

. Earned several "Perfect Attendance" Awards.

. Received "Dell Star" Awards and Certificates for "Extra Effort" after

working overtime to meet deadlines.

Core Competencies

Monitoring Service

Orientation Time Management

Learning Strategies Installation

Repairing

Complex Problem Solving Systems Analysis

Troubleshooting

Professional Experience

Aerotek at Flextronics, Austin, TX

2014 - 2014

Temporary Test Engineering Technician

Conducted failure analysis of software and hardware for Mac Pro desktops.

Managed system-level testing area from debugging and repairing manufactured

products, to investigating the code used for the tests, ensuring systems would

pass.

Analyzed failures at the system level. Troubleshot to root cause.

Dell Inc., Austin, TX

1995 - 2013

Control Sr. Associate 2011 - 2013

Worked as a Quality Assurance Technician for Dell Brand Desktops, Notebooks,

Workstations and Enterprise Server Systems.

Maintained ISO standards of the products and ensured proper handling and

inspection.

Indrajith Weeraratne / 512-***-**** / Page 2

Approved incoming materials by confirming specifications, conducting visual and

measurement tests and rejecting and returning unacceptable materials.

Electro Mechanical Repair Technician 2003 - 2011

. Promoted as a technician to troubleshoot systems and analyze the root

cause of the failures.

. Provided daily support to production in the manufacturing environment

by monitoring all failed computers and storage.

. Provided solutions in a timely manner.

. Trained new employees in effective diagnostic and repair procedures.

. Suggested and implemented new policies and procedures that

significantly expedited check-in and repair process.

. On annual performance reviews, rated exceptional for surpassing repair

goals.

Recognition: Supervisor stated in performance reviews:

. "Provided valuable support to the EMR team with his flexibility and

overtime support when required."

. "Finished as the leading producer of the year with a UPH (unit per

hour) of 4.57. Awesome!"

. "Met or exceeded all velocity metrics, including outstanding quality

with zero defects for the year."

Production Technician Senior Associate 1995 - 2003

. Advanced from Production Associate to Production Technician Senior

Associate.

. Assumed more responsibility and assembled, inspected and troubleshot

Desktop, Laptop, Server, Storage and Blade Systems.

. Selected as Assistant Specialist to oversee the assembly line and help

address problems and refer to managers and line engineers.

. Built systems and performed the first component test.

Education

Completed numerous annual Dell trainings in safety, hard drive handling,

Quality improvement, Electrostatic Discharge (ESD) and ISO-9001 awareness.

Nalanda College, Colombo, Sri Lanka December 1978

Chemistry, Physics, Biology and Pure Math Studies

Colombo Sri Lanka

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