Sahithya

E-mail: acgv2s@r.postjobfree.com § Phone: +91-955*******

Plot no 8, Kumaran Nagar, 1st main road, Chinmaya nagar, Chennai -92, India

Summary

A Quality Assurance Engineer over 4 years of Testing experience in Telecom domain who

excels at analyzing, prioritizing and completing tasks in a professional manner.

Worked with 2 clients during this duration

Fujitsu Network Communications, Inc. as a Test Engineer

Cisco Systems, Inc. as a Test Engineer and Team Lead

I have acquired good interpersonal skills needed to work in an agile setting and to convey

information effectively. I also have skills with the ability to assist the team to ensure the

quality guidelines and standards are met.

Skills

Testing life cycle Tools

Test strategy preparation TIMS and Enovia test case

Test plan development repositories

Test case creation JIRA, CDETS, Clear Quest bug

Test Execution tracking tools

Root cause analysis VMware vCenter

Bug tracking Creation and usage of OVA

Test case and suite optimization templates for virtualization

Process models Operating Systems

Waterfall Installation and usage Microsoft

Agile Windows

Beginner in Linux (VOS)

Testing

Solution Testing Database

Regression Testing Installation and usage of SQL

Acceptance Testing queries

Exploratory Testing

Compatibility Testing

Localization Testing

Performance Testing

Destructive Testing

Installation Testing

Web Testing

Work Experience

Wipro Technologies, Chennai, Tamil Nadu March 2014 Present

System Test Engineer in Fujitsu Network Communications, Inc .

From March 2014 to till date working as a test engineer in Fujitsu NMS “Netsmart 1500” a

system that simplifies management, provisioning and surveillance of the Fujitsu

FLASHWAVE family of SONET/SDH, WDM and packet optical networking solutions and

legacy Fujitsu NEs. I have gained knowledge on

Fault management

Configuration management

Performance management

By working on couple of network elements

Flash wave CDS

Flash wave 9500

Wipro Technologies, Bangalore, Karnataka November 2010 January 2014

Quality Assurance Engineer in Cisco Systems, Inc.

3+ years of experience on Cisco Contact Center Products and having wide Knowledge on

CUCM (Cisco Unified Call Manager)

IVR (Interactive Voice Response Unit)

CVP (Cisco Voice Portal)

ICM (Intelligent Contact Management)

CTI (Computer Telephony Integration)

CUIC (Cisco Unified Intelligence Center)

EIM/WIM (Email Interaction Manager and Web Interaction Manager)

Worked in various teams in the CISCO project

1. EIM/WIM

2. UCCE

3. UCCX

4. HCS

EIM/WIM Roles: Test lead and Test Engineer Duration: 12 Months

Email Interaction Manager and Web Interaction manager which is a 3rd party application for

CISCO is used for routing multimedia activities like (Chat and Email) in a call center

environment.

Key learning:

Web based technologies

HP Load runner

UCCE Role: Test Engineer Duration: 12 Months

Cisco Unified Contact Center enterprise is contact center solution product used for call

routing; call treatment (Voice) over an IP Infrastructure .

Worked in Various deployments and products of CISCO like,

1. IPCC Enterprise

2. SCCP dialers

3. Cisco Call Manager

4. IPIVR

5. CVP

6. ICM with Avaya ACD

Key learning:

SQL 2008 R2

Water fall model

UCCX R ole: Test Engineer Duration: 6 months

Cisco Unified Contact Center express is used for contact routing, call treatment (Voice) over

an IP Infrastructure.

Key learning:

Worked in client location (CISCO) for about 6 months and learnt their process during

that tenure

Worked on Linux platform (VOS) and gained basic knowledge

HCS Role: Test Engineer Duration: 8 Months

Hosted Collaboration System is a contact Centre solution deployment which works in cloud

deployment.

Key learning:

Cisco internal virtualization tool (Golden Template Tool)

Cisco Hosted deployments

CCDM

Virtualization using VMware tools and OVA templates

Agile Process

Responsibilities as a Tester

Analyzing business requirements to create test plan and test case for testing

Building the test environment

Improving the quality and serviceability of the product

Verifying the test results and updating the same in database

Clarifying the customer queries and concerns with respect to product and process

Foreseeing the risks in meeting the commitment s and quality of the product and

communicating with Product management with appropriate reasons

Helping development team with issue reproduction and providing necessary logs and

information

Resolving customers’ technical queries

Helping the OEM team to deploy cisco’s product

Creating OVA templates for customers to deploy in virtualization environment

Grooming the backlog for future sprints

Improving the Agile process as suitable for the team and work

Responsibilities as a Team lead

Preparing test strategy document

Analyzing business requirements to create test plan and test case for testing

Leading testing effort with customers, engineering and Offshore QA engineers

Clarifying the customer queries and concerns with respect to product and process

Foreseeing the risks in meeting the commitments and Communicating with product

management

Reporting to client on regular basics about the progress and issues

Doing risk analysis in meeting the commitments and quality of the product and

communicating with product management with appropriate reasons

Synchronizing with Cisco, Wipro and eGain engineers and management and keeping

them in the same page

Achievements

Got prodigy award from CISCO management

Awarded with FIMC for the team from WIPRO management for the good per formance

Got best Productive engineer award I have got best productive Engineer award

within a year from Cisco Management for finding more number of defects.

I have written a Detailed Test Plan which helped in finding 50+ defects in a feature

which was highly appreciated.

I have optimized a test plan of 1000+ test cases to 350 test cases which was used in

Regression testing and Acceptance Testing which covered all the features of the

product extensively and helped to find 200+ defects in a release.

Worked in Customer environment and I have attempted localization testing and got

good appreciation form client managers for the extensive coverage.

I have taken the leadership a team of 3 in the crucial part of a product release and

completed the release successfully which was a major trouble for the management

once.

Education

MS in Software Engineering January 2011 November 2014

BITS PILANI, Rajasthan, India (Integrated Course)

B.Sc. in Communication and Computer Science June 2007 May 2010

SASTRA University, Tamilnadu, India

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