ALBERTO MONTOYA

**** ******** *****, *******, ** 32810 Home: 407-***-**** Cell: 407-***-**** acguui@r.postjobfree.com

Professional Summary

Dynamic Accounts Payable Lead who thrives in high pressure, team atmospheres. Highly disciplined,

recognized as a results oriented and solution focused individual. Extensively trained in SAP, ATLAS,

TSW, and CITRIX.

Skills

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Expertise in invoice and payment transactions

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Superior attention to detail

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Customer relations

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Ethical approach

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Executive presentation development

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US GAAP principles

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Account reconciliation

Exceptional organization

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Analytical reasoning

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Advanced computer proficiency

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Strong in MS Access and Excel

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Report development

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Work History

Accounts Receivable Specialist, 05/2014 to present

Orange Lake Resorts – Orlando, FL

Monitored payments due from clients and promptly contacted clients with past due payments.

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Facilitated payment plans for loan, maintenance and club accounts.

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Utilized dialer and manual reports for collection calls.

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Researched and resolved accounts payable discrepancies.

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Negotiated with owners whom had received Deed In Lieu to avoid foreclosure.

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Managed bankruptcy accounts with the assistance of the bankruptcy depar tment.

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Confirmed warranty deed option to clients who are delinquent.

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Accounts Receivable Specialist, 03/2013 to 03/2014

Hotelbeds USA – Orlando, FL

Successfully implemented new technologies and process automations to encourage continuous

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improvement.

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Facilitated successful internal and external audits through sound and thorough documentation.

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Monitored payments due from clients and promptly contacted clients with past due payments.

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Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.

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Researched and resolved accounts payable discrepancies.

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Filed and addressed employee complaints in accordance with company policies and government

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regulations.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

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Contacted clients regarding unpaid and underpaid accounts to resolve any issues.

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Accounts Receivable and Members Services Executive, 06/2006 to 02/2013

Melia Vacation Club – Orlando, FL

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

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Created and sent reports to measure the collections efficiency.

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Provided members with downgrades, upgrades, and refinance options as a method of retention.

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Interacted with the Sales and Quality Assurance Departments regarding issues related to claims, proposals and guided them in

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following company policies.

Educated members on their maintenance and network fees.

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Prepared monthly cancellation reports.

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Managed legal cases with the assistance of the legal department.

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Coordinated weekly conference calls with the finance departments in the American and European divisions to find resolution to

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contract disputes and members services issues.

Visited the Miami office bi weekly to provide support and assistance with delinquency reports,

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and monitor their incoming calls to improve their quality of service.

Supervised approximately 15 representatives; reviewing their performance in providing service

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to our members and following the company policies and guidelines.

Medical Accounts Receivable/Collector, 06/2004 to 07/2006

Quality Collections – Orlando, FL

Executed full charge processing of all accounts receivables .

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Negotiated settlements with attorneys offices.

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Managed all Spanish Speaker accounts .

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Reviewed collection reports to determine status of collections and amounts of outstanding

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balances.

Reported delinquent accounts to credit agencies.

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Posted receipts to appropriate general ledger accounts.

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Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial

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balance account.

Researched and resolved billing and invoice problems.

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Education

BBA : Accounting, 1994

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SDA University of the Antilles – Mayaguez, PR

Contact this candidate