acgur9@r.postjobfree.com

Sanjay Kumar Chellappan http://ca.linkedin.com/in/sanjayckumar

647-***-****

Experienced IT Help Desk & Network Technical support Professional

Profile

. Currently working as a Help Desk Technician (contract) in Toronto,

Canada.

. 3.5 years of Enterprise Technical support experience with CSS-Aruba

Networks helping North American and European customers.

. Cisco (CCNA) and Aruba (ACMA & ACMP) certified, and currently pursuing

A+.

. 4 years of experience in LAN, TCP, Routing, Switching, Microsoft Active

Directory, 2003 & 2008 Windows Servers, Desktop troubleshooting (Win

7/8), and Wireless.

. Excellent Technical customer support skills (Phone & Email).

. Core competencies: Effective communication (written and oral),

competitive trouble shooting skills, logical thinker, quick learner,

team worker, time management, and organizational skills.

Technical Skills

. Windows XP/7/Vista Installation and Troubleshooting, Microsoft Active

Directory account services, Windows 2003 & 2008 server configuration, MS

Office (Word, Excel, and PowerPoint) and Printer installation &

troubleshooting.

. Cisco Catalyst Switches & Modular Access Routers.

. IPv4/v6, TCP/IP, DHCP, DNS.

. LAN/WAN technologies, Frame relay, VLAN, STP/RSTP, NAT.

. RIP, OSPF, EIGRP

. GRE, L2TP, IPsec, IP Services, VRRP, VPN, Firewall and Access Lists.

. LDAP, RADIUS, and Digital certificates.

. VoIP (Avaya).

. Aruba Mobility Controllers, Campus Access Points, Instant Access Points

(IAP's), Remote Access Points (RAP's), and Mobility Access Switches

(MAS).

. Wireless LAN 802.11 a/b/g/n/ac, RF concepts, CSMA/CA, Wireless Security

features, Access Lists, IDS/IPS, Mesh, Client Match and Hotspot

technologies.

. Network Analysis and Management tool: 'Airwave'

Experience

Help Desk Technician (Contract) Oct 2014 -

Present

A+ Academy of Advancement, Toronto, Canada

. Maintenance of computer hardware (Windows XP/7/Vista PC's), printers and

troubleshooting hardware/software failures.

. Installing new desktops and printers for the labs.

. Responding to Help Desk support calls for technical assistance on PC's

and Printers from branch office in Mississauga.

. Data entry for Students and Instructors in the Ontario Ministry of

Education.

Enterprise Technical Support Specialist

2011 - 2014

CSS Corp - Aruba Networks, India

. Acted as primary point of contact for customers to troubleshoot wired and

wireless Enterprise network issues in timely and effective manner.

. Real time work experience on PC's, Switches, Routers, Servers, and

Controllers.

. Provided remote technical support (phone & email) on configuration,

development and troubleshooting network devices.

. Simulated customer network environment within lab to get the root cause

and helping in identifying complex issues and escalate as required.

. Collaborated with Product Development and Engineering teams to resolve

specific hardware and software issues.

. Contributed technical information to the Knowledge Base (KB) portal.

Mentored and trained newly hired L1 engineers on product and technology.

Achievements

. Awarded company distinction "Challengers, Achievers and Toppers" in

2012 and 2013.

. Recognized for exceptional performance with "Beyond 100" award, 2013.

. Accomplished and recognized for highest number of positive customer

surveys, 2013.

Professional Development and Education

. Centre for Education and Training, Toronto

Professional Development

. University of Salford, Manchester, UK, 2010

Masters in Data telecommunications and Networks

(World Education Services: Academic Equivalency recognized as

Canadian Master's Degree)

. Anna University, Chennai, India, 2005

Bachelors in Information Technology

(World Education Services: Academic Equivalency recognized as

Canadian Bachelor's Degree)

Certifications

. Cisco Certified Network Associate (CCNA)

. Aruba Certified Mobility Associate (ACMA)

. Aruba Certified Mobility Professional (ACMP)

References available upon request[pic][pic]

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