NIDHI SINGHAL

***-**** ***** ******, *******, ON, M3J 1L6

Cell: 647-***-**** Email: acguq3@r.postjobfree.com

administrative assistant / receptionist

A dedicated and disciplined administrative professional with a strong work

ethic committed to customer satisfaction; an energetic and enthusiastic

team player; able to work well under pressure to meet deadlines in a fast

paced environment; experienced in handling sensitive and confidential

material with complex details

CORE PROFESSIONAL COMPETENCIES

+ Excellent Customer Service + Organizational Skills + File Management and

Documentation + Problem Solving Skills + Planning and Scheduling + Medical

Terminology

+ Outstanding Computer Skills - Simply Accounting, AS400, MS Office,

Internet +

PROFESSIONAL Experience

Administrative Assistant (Volunteer)

October 2013 - Present

Maria Augimeri city councillor office, Ward 9, York Centre

. Provided details to all guests regarding the meetings

. Distributed pamphlets and banners in the community

. Attended seminars on a regular basis

. Helped in organizing meeting materials

receptionist

May 2013 - September 2014

istyle professional inc., Concord, ON

. Processed credit cards payments, cash payments and cheques and issued

receipts

. Handled and solved client queries over the phone and in person in

timely manner

. Provided exceptional customer service to existing clients and new

customers

. Answered eight line phone and transferred the call as required

. Followed up on past due accounts on a daily basis

. Assisted with other administrative duties

executive assistant

October 2011 - March 2012

DUNNHUMBY, Toronto, ON

. Arranged meeting rooms for webinars and seminars

. Provided welcoming environment to clients and visitors

. Responded to enquiries over the phone and in person

. Managed various Toronto office tasks like developing agendas,

calendaring and other corporate errands

. Prepared training material, set up Shop ID and managed the files of

Shop

. Attended meetings and boot camps in Canada and USA

credit analyst

December 2008 - April 2010

AMERICAN EXPRESS (COLLECTCORP), Toronto, ON

. Handled up to 150 inbound and outbound calls per day, providing

extraordinary customer service to existing credit card clients.

. Used different computer applications to study and update the records

and to provide the solution

. Explained payment information to potential customers to increase

revenue for the company

. Helped difficult customers to execute different payment plans if they

are unable to make decision

. Documented each file in detail in a limited time to ensure accurate

records

. Always received the maximum number of " excellent" ratings on T-Bass

(feedback from customers) every month

. Regularly achieved the daily collection target and thus received the

daily bonus

office manager

2000 - 2007

National Book Depot, Moradabad, India

. Communicated with people outside the organization, representing the

organization to customers, the public, government, and other external

sources resulting in increased repeat business by 25%

. Maintained office records and organized meetings

. Helped in the recruitment process and provided training to new

employees

Resolved customer complaints in person and over the phone

. Dealt with senior manager and supervised the staff of 7 employees

. Received and forwarded telephone inquiries and scheduled appointments

EDUCATION AND TRAINING

CPR AND HARP CERTIFIED 2014

BACHELOR OF SCIENCE (Math and Physics) 1994

Gujarat University, India

References Available Upon Request

Contact this candidate