*** ****** ****

Antioch, TN *****

615-***-****

acguon@r.postjobfree.com

Dear Sir or Madam

Please accept this letter as an expression of interest in joining your company, as in a capacity

where my background and experience could be useful to contribute to your organizational goal

and objective both current and long term.

I do have recent experience within a call center environment. On top of which I am currently

seeking an Associate’s degree in Computer Accounting to further expand my options with

intentions of graduation for Dec 2014.

I am sure I will prove to be a valuable asset to your company. In addition to my work experience,

I have learned time-management skills and personal discipline. Through my work ethics, I have

set an example to be a dedicated hard working individual. In addition, I am motivated and

enthusiastic and would appreciate the opportunity to contribute to your company’s success.

If you have other questions you want answered. You may reach me at 615-***-****. Thanks

for the consideration and I look forward to meeting with you.

Sincerely,

LaPourché E. White

LAPOURC H É E. WH I T E

806 Beazer Lane, Antioch, TN 615-***-**** acguon@r.postjobfree.com

RELATED EXPERIENCE

Kelly Services/Nissan North America

Infiniti Universal Agent July 2014 - Present

• Perform as a case manager regarding Infiniti customer complaints, general inquir ies,

vehicle inquir ies and warranty policy terms and conditions.

• Engages all available resources to resolve customer inquir ies to ensure customer

concerns are addressed within company parameter. Completing follow up along with

customer / retailer personnel and all appropriate parties within established company

guidelines.

• Properly document and update customer / registered owner information within

Consumer Affairs’ database.

• Assist with coordinating request for goodwill along with Regional personnel.

Accurately documenting preliminary research for vehicle buyback requests.

CVS Caremark

Medicare B/Offline Support Team Dec 2011-July 2014

• Perform as a consultative resource to plan participants in need of assistance with

Medicare B related issues.

• Resolve bil ling issues as needed for mail order and retail pharmacies Medicare B

claims.

• Assist Finance Coordinator with required documentation for Medicare B rebil ls i.e.

working along with physician’s office on submission of diagnosis codes, progress notes etc.

• Ensures first call resolution for Web Support calls and Web Support email.

Quality Assurance Specialist for all Medicare Part D related task queues. Work to reduce

redundant inquir ies by half by identifying root cause and creating a solution.

• Process all incoming US Mail and correspondence.

• Process and approve and /or deny incoming POA /Guardianship or Legal Rep documents

• TTY

Customer Service Representative I-III Oct 2009- Dec 2011

• Perform as a consultative resource to plan participants in need of assistance with their

p rescription benefit plan.

• Establish rapport with plan participants to understand their needs, while providing

appropriate solutions and efficient customer service.

Verifies and updates all caller information. Data entry new refil l request. Accurately enters

p rescription information into the call center system. Ensured calls and inquir ies were

documented and logged.

• Ensures first call resolution. Effectively assess customer needs. Request additional help and

escalates to appropriate leadership as needed.

General Jackson Showboat

Sales Associate-Delilah’s Gift Shop May 2006 – March 2012

• Operate a computer /cash register and accurately handle monetary transactions.

• Evaluate daily sales and provide sales tracking reports as needed.

• Assist customers with finding any merchandise.

• Clean and restock merchandise into the Gift Shop.

• Assist manager with receiving merchandise /signing off on purchase orders.

• Participate in performing annual inventory counts.

SKILLS/SYSTEMS

Microsoft Word, Access, Excel, PowerPoint, Rxclaims(AS400), SalesForce and Intuit QuickBooks

EDUCATION

Nashville State Community College (Nashville, T N)

Associates of Science in Computer Accounting Dec 2014

Tennessee State University (Nashville, T N)

Bachelor of Science in Political Science May 2009

Stratford Comprehensive H igh school (Nashville, T N)

High school Diploma May 2005

REFERENCES G I VE N UPON REQUEST

Contact this candidate