Antioch, TN *****
acguon@r.postjobfree.com
Dear Sir or Madam
Please accept this letter as an expression of interest in joining your company, as in a capacity
where my background and experience could be useful to contribute to your organizational goal
and objective both current and long term.
I do have recent experience within a call center environment. On top of which I am currently
seeking an Associate’s degree in Computer Accounting to further expand my options with
intentions of graduation for Dec 2014.
I am sure I will prove to be a valuable asset to your company. In addition to my work experience,
I have learned time-management skills and personal discipline. Through my work ethics, I have
set an example to be a dedicated hard working individual. In addition, I am motivated and
enthusiastic and would appreciate the opportunity to contribute to your company’s success.
If you have other questions you want answered. You may reach me at 615-***-****. Thanks
for the consideration and I look forward to meeting with you.
Sincerely,
LaPourché E. White
LAPOURC H É E. WH I T E
806 Beazer Lane, Antioch, TN 615-***-**** acguon@r.postjobfree.com
RELATED EXPERIENCE
Kelly Services/Nissan North America
Infiniti Universal Agent July 2014 - Present
• Perform as a case manager regarding Infiniti customer complaints, general inquir ies,
vehicle inquir ies and warranty policy terms and conditions.
• Engages all available resources to resolve customer inquir ies to ensure customer
concerns are addressed within company parameter. Completing follow up along with
customer / retailer personnel and all appropriate parties within established company
guidelines.
• Properly document and update customer / registered owner information within
Consumer Affairs’ database.
• Assist with coordinating request for goodwill along with Regional personnel.
Accurately documenting preliminary research for vehicle buyback requests.
CVS Caremark
Medicare B/Offline Support Team Dec 2011-July 2014
• Perform as a consultative resource to plan participants in need of assistance with
Medicare B related issues.
• Resolve bil ling issues as needed for mail order and retail pharmacies Medicare B
claims.
• Assist Finance Coordinator with required documentation for Medicare B rebil ls i.e.
working along with physician’s office on submission of diagnosis codes, progress notes etc.
• Ensures first call resolution for Web Support calls and Web Support email.
Quality Assurance Specialist for all Medicare Part D related task queues. Work to reduce
redundant inquir ies by half by identifying root cause and creating a solution.
• Process all incoming US Mail and correspondence.
• Process and approve and /or deny incoming POA /Guardianship or Legal Rep documents
• TTY
Customer Service Representative I-III Oct 2009- Dec 2011
• Perform as a consultative resource to plan participants in need of assistance with their
p rescription benefit plan.
• Establish rapport with plan participants to understand their needs, while providing
appropriate solutions and efficient customer service.
Verifies and updates all caller information. Data entry new refil l request. Accurately enters
p rescription information into the call center system. Ensured calls and inquir ies were
documented and logged.
• Ensures first call resolution. Effectively assess customer needs. Request additional help and
escalates to appropriate leadership as needed.
General Jackson Showboat
Sales Associate-Delilah’s Gift Shop May 2006 – March 2012
• Operate a computer /cash register and accurately handle monetary transactions.
• Evaluate daily sales and provide sales tracking reports as needed.
• Assist customers with finding any merchandise.
• Clean and restock merchandise into the Gift Shop.
• Assist manager with receiving merchandise /signing off on purchase orders.
• Participate in performing annual inventory counts.
SKILLS/SYSTEMS
Microsoft Word, Access, Excel, PowerPoint, Rxclaims(AS400), SalesForce and Intuit QuickBooks
EDUCATION
Nashville State Community College (Nashville, T N)
Associates of Science in Computer Accounting Dec 2014
Tennessee State University (Nashville, T N)
Bachelor of Science in Political Science May 2009
Stratford Comprehensive H igh school (Nashville, T N)
High school Diploma May 2005
REFERENCES G I VE N UPON REQUEST