RANDY BARNETT

Peosta, IA *****

630-***-****

acguo9@r.postjobfree.com

www.linkedin.com/in/randybarnett2

Education

• Bachelor of Science, Network and Communications Management

DeVry Institute - Addison, IL

Professional Development

• ITIL Foundation Certificate, IT Service Management – Certificate # GR750038582RB

Summary

• Experienced IT Project Manager who initiates and implements sustainable solutions through

creative use of technology.

• Effectively fosters collaborative teamwork between users and IT department, driving accountability

and process improvements.

• Skilled problem solver who utilizes cost benefits analyses, project prioritization, and team

leadership to achieve results.

• Develops innovative ideas driving improved system efficiencies and client relations.

Skills

• Project and Implementation Management

• WAN/LAN Implementation

• Infrastructure Management

• Consulting and Business Analysis

• Telecommunications Management (Voice mail, IVR, CTI, call routing, installation)

• Root Cause Analysis and Problem Solving

• Process Development and Improvement

• Vendor Management

• MS Office, MS Project, Lotus Notes, Windows, Unix, Cisco IOS

Employment

INTERNATIONAL BUSINESS MACHINES (IBM), Dubuque, IA 2011 – 2014

Project Manager, SO Delivery, Service Management

Developed and implemented action plans in collaboration with global and national customers to achieve goals.

• Enhanced PM pool processes by contributing to Leadership Coordination team.

• Coordinated activities of technical staff to accomplish project objectives.

• Improved managed servers monitoring by coordinating installation and use of Server Resource

Management (SRM) package.

• Managed multiple projects related to infrastructure design, support, and build-out for worldwide chemical

company and International banking organization.

o Led projects building-out new office locations and connections to customer’s network by

coordinating efforts of several delivery teams.

o Managed projects related to Server build and decommission in IBM owned data center by

directing efforts of multiple delivery teams.

• Reduced implementation costs and delivery time by incorporating procedure re-using working network

equipment from storage.

RANDY BARNETT PAGE TWO

acguo9@r.postjobfree.com

WILLOW CREEK COMMUNITY CHURCH, South Barrington, IL 2009 – 2011

IT Support Contractor

Provided desktop support and software installations / updates for church employees. Performed problem

diagnosis and resolution for user reported issues.

• Facilitated maintenance contract cost reduction by consolidating AVAYA equipment.

SEKO WORLDWIDE, Itasca, IL 1991 – 2009

Director, Telecommunications

Managed / performed all IT operations infrastructure. Oversaw daily operations, budget management, long

range planning, and special projects management. Performed and coordinated network and telecommunications

support activities to corporate headquarters and subsidiary facilities. Managed office relocations and vendor

coordination.

• Worked with data and voice carriers to coordinate installation of circuits at multiple locations.

Designed and managed projects to build out data centers, LANs and WANs for organization.

•

Coordinated efforts to establish and implement disaster recovery data center and call center facilities to

•

ensure business continuity.

• Reduced operations costs by re-negotiating and managing vendor contracts for IT infrastructure including

data center A/C, emergency generator, UPS and voice and data carrier.

• Improved reliability by leading WAN upgrade from Frame Relay to MPLS efforts including preparing RFP,

evaluating proposals, conducting vendor negotiations, and managing implementation project.

• Automated customer notifications by implementing an interactive voice response (IVR) application. Led

efforts to update shipment tracking system databases using vxml based on user response.

• Implemented AVAYA UCC to provide Web Messaging and user access to e-mail, conference calling, etc.

• Enhanced operations by partnering with customers, users, and department managers.

• Boosted performance, functionality, and reliability of WAN by leading nationwide data network conversion

to frame relay.

• Increased dependability of emergency generator by implementing improved testing and maintenance

procedures.

• Facilitated 3 data center and associated equipment relocations without disruption to corporate office

operations by leading multiple projects.

• Created new product, SEKO GPS (www.sekologistics.com/en/it_solutions/seko_gps), allowing for real-time

freight tracking information.

o Managed product build-out from conception to implementation.

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