Nicole D Palmer

918-***-**** (Home)

918-***-**** (Home)

**** * ******* **.

Tulsa, OK 74115

acgun7@r.postjobfree.com

Obj100

Oct. 2010 to Mar. 2012

Summary

I have 10 years of experience, including as a

Patient Service Representative, as an Assistant

Director of Childcare and as a Data Entry

Clerk/Customer Service Representative in

industries including Health Services and Social

Services.

Most recently, I have been working as a

Customer Service Representative at

Dollar/Thrifty Rent A Car from July 2013 to

February 2014.

My skills and experiences include: Answering

Multi-line Phone Systems, Research Cases via

Emails, Counseling, First Aid, Food Safety, ICD-

9-CM Billing and Coding, Lesson Planning,

Market Planning, Patient Advocacy and Daily

cash on hand Deposits and ACH, FINtech,

Credit Card and Checks with Batch Journals

and Encounters.

Objective

To gain experience and further my career within

your company. I can be a very great asset to

your company, now and in the future. I am a

hard worker and fast self- motivated learner; I

put pride and integrity in my work.

Experience

July 2013 to Feb.2014

Dollar Thrift Rent A Car, Tulsa,OK

Customer Service Representative

Answered Multiline Inbound Phone System,

Modified and updated customers demographics

for rental agreements, Opened and Closed

research cases via emails and provided

customers with reservation dates and times

current and future rentals in the United States

and Internationally. Processed Credit Card

payments, credits and vouchers and determined

eligibility for loyalty programs.Printed, mailed

and faxed post rental agreements.

Morton Comprehensive Health, Tulsa, OK

Patient Service Representative

Acted as patient advocate in obtaining services, understanding policies and making healthcare

decisions. Obtained patient demographic and insurance information at registration. Verified

patients' health insurance coverage. Provided financial screening and counseling for funding

options. Directed patient inquiries to appropriate medical staff members. Followed up on patient

inquiries to ensure a satisfactory resolution. Interviewed patients or their representatives to identify

care-related problems. Referred patients to appropriate healthcare services or resources.

Determined charges based on patient ability. Developed informational materials for patients and

medical staff. Distributed printed materials to patients and medical staff. Provided compassionate

and responsive care to patients and their families. Knowledge sets include: Claims Processing,

ICD-9, and Insurance.

Bundles Of Joy, Tulsa, OK Sept. 2002 to Aug. 2011

Assistant Director of Childcare

Developed and implemented daily lesson plans. Ensured the overall supervision and daily

functions of classes. Attended to children's basic needs. Fed and dressed children. Taught basic

skills, such as color and shape recognition, letter and number recognition and personal hygiene.

Established and enforced rules for behavior. Read books to children. Organized and led activities

to promote child development. Assessed children’s developmental needs on an ongoing basis.

Conducted parent/guardian conferences. Suggested ways to promote children's learning and

development. Participated in classroom set-up and clean-up. Knowledge sets include: Balance or

gross motor equipment, Children's educational software, Computer based training software, Data

base user interface and query software, Data entry software, Desktop computers, Digital cameras,

Emergency medical services first aid kits, Food Safety, Hygiene, Marketing Plans, Microsoft Excel,

Microsoft Word.

Jarboe Sales and Distribution, Tulsa, OK Oct. 2006 to Nov. 2008

Data Entry Clerk/Customer Service Representative

Spoke with customers by phone and in person. Provided information about products and services.

Took and recorded orders. Canceled accounts. Received and processed incoming phone calls

from customer or client base. Recorded details of customer transactions, interactions, inquiries and

comments. Prioritized data entry daily to ensure customers' needs were met. Determined charges

for services requested. Collected deposits or payments. Determined whether losses were covered

by insurance. Responded to customer inquiries. Compared disputed merchandise with origina

requisitions and information from invoices. Knowledge sets include: Computer Data Entry,

Customer relationship management CRM software, Customer service knowledge generation

software, Data Entry, Desktop computers, Microsoft Office software, Microsoft Word, Multi-line

telephone systems, Music or message on hold player, Phone headsets.

Licenses

Oklahoma Class D/Regular Operator

Skills

Counseling, Customer Relationship Management Software, Customer service,

Data Entry, First Aid, Food Safety, ICD-9-CM Coding, Lesson Planning, Market

Planning, Microsoft Excel, Microsoft Office, Microsoft Word, Multi-Line

Telephones, Patient Advocacy, Screening, Supervision

Contact this candidate