Fabien Cooke

**** ******* ******, *****, ** ***62 . (914) 522 - 6832 . fabien-

acgula@r.postjobfree.com

PROFILE:

A results-driven IT professional with strong interpersonal skills,

established the ability to analyze, troubleshoot and determine technical

problems within LAN/WAN infrastructure, in-depth proficiency of level 3

desktop technical support. Proven ability to multitask and work

collaboratively in a strong team concept environment, as well as working

independently on specific assignments and projects. Self motivated, detail

oriented, is seeking to join a fast pace company that is constantly growing

in the IT industry.

TECHNICAL QUALIFICATIONS:

Software: Microsoft Office Suit, Lotus Notes 8.5, Remedy, True-Control,

Cisco IOS, SharePoint, Clarity, Cisco Commands, Visio, Infoblox DNS IP

Addressing, Trend Anti-Virus, and Outlook

Operation Systems: Windows 2003 server, Windows 2008 servers, Windows XP,

Windows7

Network: LAN/WAN, TCP/IP, DHCP, DNS, OSPF, and EIGRP

Hardware: Desktops, Laptops, Cat5, Monitors, Hubs, Fiber cables, SFP Fiber,

GBIC, Cisco Routers, Cisco Switches, HP Blade Servers, Cisco pix ASA

firewalls, and APs

WORK EXPERINCE:

Avon Products Inc

Rye NY

Network Junior Engineer

2013-Present

* Troubleshoot end user network connectivity

* Assign IPs/Reclaim IPs and default switch-ports interfaces

* Configure switch-ports for various groups/users

* Provides WAN report graphs to different administrators regionally

* Monitor all connected devices via monitoring tools

* Report circuit issues to ISP providers

* Add switches to switch stack

* Solve LAN/WAN routing, switching, firewall, and name resolution issues

* Resolve and escalate system alerts issues appropriately from start to

completion

* Create, resolve and close tickets via Remedy incident system

* Work closely with telecommunication group

* Investigate, analyze and document technical issues, then provide

recommendation to upper management

* Racking and cabling of various networking equipment to ensure

operational status

* Erase and reload Routers and Switches and configure to company

standards

* Upgrade Cisco ASA 5500 series firewall software version to the latest

codes

Client Technical Support

2004-2013

. Performed hardware repairs on customer equipment such as servers,

desktops, notebooks, and printers.

. Resolved application file errors, loading and uninstalling software,

. Demonstrated ability performing software upgrades and configuration

. Closed and updated tickets within remedy ticketing system in a timely

manner

. Provided how to and best practices to end users.

. managed multiple troubleshooting tasks simultaneously while I

maintained the quality of results

. Supported field users with all hardware and software needs.

. Kept in constant touch with vendors to resolve problems as quickly and

efficiently as possible

. Conducted weekly desk-side equipments setups, including user desk

phones VoIP.

. Worked collaboratively with Telecommunications group, Lotus Notes

group, LAN and Network group with all backend troubleshooting needs.

. Created OUs and folders, and specific access to files and folders.

. Troubleshoot home user's issues remotely.

. Migrated user accounts to different domains.

. Added user logging script to the various location.

. Participated in Disaster Recovery Process off-site. Worked on a

special network printer project.

. Work closely with an HP Team that helped put a new network printer

infrastructure in place to support the business.

. Setup all projectors for weekly meetings.

. Trained interns.

. Was responsible for supporting branch location for over 200 associates

including Directors and VPs.

. Maintained hardware and software inventory, and create documentation

on share-point site.

Tape Librarian

1996 - 2004

. Was responsible for tape restores, sending tapes offsite and keeping

track of tapes in a database.

. Maintained all backup servers on a daily basis.

. Was responsible for updating database when new ranges of tapes needed.

. Created labels for all offsite containers.

. Print company checks

. Contacted vendors for new supplies.

. Managed magnetic robot that hold 5,000 tapes.

. Trained operations staff, interns

. Managed disaster recovery backup tape processes.

. Participated in off-site disaster recovery operation.

Education:

Monroe College New

Rochelle, NY

Bachelor of Information Technology

(Anticipation Graduation, 2016)

Chubb Institute

New York, NY

Helpdesk Support Diploma

Network Security Systems Diploma

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