Susan S. Jo

**C Cjn.*, R. Delpan St. Sta.Ana Manila

092********

acgugb@r.postjobfree.com

OBJECTIVE:

Seeking for a long time employment with a dynamic company where my skills and

experience can contribute to company profits.

PROFILE:

Excellent interpersonal and negotiating skills, with a background in sales and marketing.

Very good written and oral communication skills.

Proficient in computer applications.

Speaks English, Fookien, basic Mandarin and Taiwanese.

EXPERIENCE:

CUSTOMER CARE ASSISTANT non-voice

ACS (formerly Xerox), MOA

September 22, 2013 - July 9, 2014

Handled email support for customer's accounts and products

Provided troubleshooting support to customers

Handled billing and refund procedures

Assisted customers in device/product navigation

CSR - Credit Card Support and Website Specialist

FIS Global Solutions. Inc

October 2010 - June 29, 2013

Handled credit card verification

Inbound service to credit card holders

Handled disputes, transactions and payments

Assisted cardholders in website navigation

CSR Tier II

Teletech, Makati

July 2010 September 2010

Inbound service to sales operations

Handled disputes, transactions and orders

Ensured customer satisfaction

VIP CUSTOMER SERVICE

Bens Entertainment City, Singapore

February 2010 March 2010

Official cruise liaison

Ensured customer satisfaction

Developed marketing plans and strategies

SALES AND MARKETING MANAGER

Binondo Suites, Manila

2007 - 2008

Managed booking transactions

Ensured customer satisfaction

Developed marketing plans and strategies

Handled customer complains

MANAGER

Head Zone Salon Manila

2001-2005

Managed daily salon operations

Ensured customer satisfaction

Developed marketing plans and strategies

Trained salon personnel on guest handling and sales

ASSISTANT MANAGER

Syoti Enterprises, Manila

1998-2001

Managed daily shop operations

Purchased goods for retail distribution

Managed shop sales and finances

COORDINATOR

Harvest Group, Silahis Hotel

1995-1997

Coordinated with guests

Ensured overall customer satisfaction

OFFICE CLERK

Sen Fong Enterprise, Taiwan

1993-1995

Handled various clerical tasks

PURCHASER

Layug and Associates, Manila

1989-1990

Facilitated sourcing, purchasing, warehousing, pricing and distribution of imported

goods

EDUCATIONAL BACKGROUND:

1984 1988 University of Santo Tomas

A.B Literature

Contact this candidate