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Customer Service Medical

Location:
Texas
Posted:
November 25, 2014

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Resume:

Patricia Franklin-Gardner

**** ***** **, *******, ** 77080

832-***-**** ? acgudr@r.postjobfree.com

Summary: To be a valued employee with high work standards. To work in a

timely manner for good productivity and quality. To follow the

proper manner in handling and processing records and

information.

Employment History:

Memorial Herman Hospital-Sodexo Food 12/18/12-03/08/13

Cashier Customer Service

. Handle patients' and staff purchases. Stock items as needed.

. Make cash transaction. Balance cash drawer.

St. Luke's Hospital-Smith and Dean Staffing 06/09/2012-09/20/2012

Medical Records Administrative Clerk

. Pulled charts for patients clinic visits, as requested by the clinic

nurses and doctors

. Checked lab reports, x-ray and any other documents in patients medical

care

. Released information to requesting persons, when given proper

H.I.P.P.A standards

. Answered phones, patient scheduling, insurance verification

Methodist De Bakey Cardiology Associates-Pro Health Staffing 03/19/2012-

05/30/2012

Medical Records Administrative Clerk

. Entered charts for storage inventory

. Purged of records from file

. Filed loose reports, and faxed release forms to doctors' offices

Legency Community Health-Smith and Dean Staffing 12/19/2011-03/10/2012

Medical Records Customer Service Clerk

. Retrieved patients charts for appointments

. Filed and updated data for the computer system

. Purged old charts from files

. Sent purged charts to off-site archives

. Operated office fax machine, copier, and document scanner

Harris County Hospital District 11/2008-5/2010

Medical Records Administrative Clerk

. Pulled charts for patients clinic visits. As the clinic nurses and

doctors requested their charts. Used the computer system to check lab

reports, x-ray and any other documents in patients' medical care.

Release information to requesting persons, when given proper H.I.P.P.A

standards

. Answered phones, patient scheduling, insurance verification

City of Houston 6/2008-11/2008

311 Telecommunicator

. Answered incoming calls from citizens requesting information about

trash pick-up, major/minor leaks, traffic light maintenance, all

concerns regarding city services, and other concerns. Assisted in

other areas as needed.

Spring Branch Medical Center 6/2007-6/2008

H.I.M. Specialist, Medical Records

. Processed various request for medical information daily. The request

types vary from medical, legal, disability are personal needs. Upon

receiving these proper forms must be signed to comply with rules.

Invoices are processed for fees for records. Handled large volumes of

calls daily. Used computer to input information also other duties.

Dr. Byron Holt M.D. 2/2007-6/2007

Medical Administrative Assistant

. Answered incoming calls for doctor appointments.

. Put appointments times in computer. Pulled records also filed.

. Performed Insurance Verification and patient referrals

Memorial City Herman Hospital 1/1999-2/2007

Medical Records Assistant, Clinical Report Center

Clerk, Radiology Film Library

. Performed data entry of medical records

. Made chart delivery and assembly

. Handled high call volume that came into department

. Did other duties, as assigned

Education:

Clerk Typist II Houston Community College Houston, Texas

Diploma George Washington High School Houston, Texas



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