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Customer Service Sales

Location:
Asheboro, NC
Posted:
November 25, 2014

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Resume:

Lisa M. Chavez

336-***-****

**** ****** ******, ********, ***** Carolina

Professional Experience

Rochester Midland Corporation, Randleman, NC 2005-Oct, 2014

Sales Administrator/Customer Service Representative

Gather all background information to accurately set up customer accounts,

as well as maintain accounts for 9 sales professionals covering the

Northeast quadrant of the United States.

Quickly and accurately enter all orders for assigned sales reps.

Fulfill and managed requests for testing supplies, promotional items, and

training literature to support the Sales Team performance.

Enter invoices into customer specific accounts receivable computer

programs. i.e. Tyco, Osram Sylvania, Government- OB10

Gather necessary documents to ensure government compliance.

Maintain open lines of communication with customers regarding any special

handling, shipping concerns and payment issues.

Work with marketing to obtain quotes for specialty chemicals .

Analyze shipping methods to minimize freight costs.

Train new hires for enhanced sales performance.

Evaluate sales reports and communicate with the sales team to assist in

sales goals.

Contact customers to evaluate their satisfaction with my company.

Awards

Received 2 "TQM" commendations for "Total Quality Management"

Received 1 "MVP" commendation for "Mission, Value, Passion"

Successfully completed "Customer Service in a Box" training series.

Randolph Community College, Asheboro, NC 2009

Adjunct Instructor

Kept accurate records to ensure students' timely progression towards a high

school diploma, including attendance and scores.

Assisted students in the learning process by giving direction and

implementing appropriate teaching techniques suited to their individual

learning skills.

Maintain clear and open lines of communication with student services to

most fully assist the students in their goals.

Fayetteville Technical Community College, Fayetteville, NC 2004-

2005

Adjunct Instructor

Designed lesson plans and taught remedial English and Composition to

student furthering their education.

Maintain accurate attendance and grading information to comply with state

standards.

Clearly communicated with Department Heads and office staff to ensure

students' steady and productive progression.

Stay-at-home mom ( Husband in military) 1996-

2005

Community Service:

Participated and acted as spokesperson for "Parents as Teachers"

Active in Native American League

Best Products, Sales Associate, Greensboro, NC 1986-1995

Sales Associate/Customer Service Rep.

Increased company profitability by presenting all benefits and conveniences

my company had to offer their customers.

Maintain excellent inventory control and loss prevention.

Responsible for quick, friendly and courteous service.

Ensured every customer was satisfied in all aspects of the company's

performance.

Key holder for register,.

Assisted all cashiers in return processing and problem transactions.

Education

Bachelor of Arts, English Literature

University of North Carolina at Greensboro, Greensboro, NC



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