Job Objective

To obtain a Customer Service Representative position

Highlights of Qualifications

< Outstanding customer service skills; diplomatic and patient with all

type of individuals and organizational levels.

< Highly organized, with great attention to detail and follow-through.

< Flexible; able and willing to learn new things.

< Professional and appearance and strong work ethic.

Relevant Accomplishment

As Customer Service Manager for Tai Ching Inc.

< Accomplishes customer service human resource objectives by recruiting,

selecting, orienting, training, assigning, scheduling, coaching,

counseling, and disciplining employees; communicating job expectations;

planning, monitoring, appraising, and reviewing job contributions.

< Improves customer service quality results by studying, evaluating, and

re-designing processes; establishing and communicating service metrics;

monitoring and analyzing results.

As Customer Service for Tai Ching Inc.

< Attracts potential customers by answering product and service questions.

< Maintains customer records by updating account information.

< Resolves product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and

explaining the best solution to solve the problem.

< Recommends potential products or services to management by collecting

customer information and analyzing customer needs.

< Prepares product or service reports by collecting and analyzing customer

information.

< Contributes to team effort by accomplishing related results as needed.

Work Experience

Tuina Practitioner, 39 Medical Center Mississauga Clinic, Sep. 2012 ~ Feb.

Mississauga, 2014

Customer Service Manager, Tai Ching Inc., Chiayi County, Taiwan May. 2007 ~ Apr.

2012

Customer Service, Tai Ching Inc., Chiayi County, Taiwan Aug.2002 ~ Apr.

2007

Registered Nurse, Military Taichung General Hospital, Taichung Sep. 2000 ~ Aug.

City, Taiwan 2002

Education

St. Charles Adult and Continuing Education Center, Hamilton, Jul. 2014 ~ Nov.

Canada 2014

MOSAIC Learning Center - North Burnaby Branch, Burnaby, Canada Apr.2012 ~

Sep.2012

Chung-Shan Medical University, Bachelor of Nursing, Taichung Sep. 1996 ~ Jun.

City, Taiwan 2000

License

Registered Nurse License issued by Taiwan

Contact this candidate