Annie Y. Eng

*****E **st Crescent, Fresh Meadows, NY 11365

Phone: 347-***-**** / Email: acgu8v@r.postjobfree.com

Objective

To obtain a position where I can utilize my skills in order to maximize success within the Cosmetics and Education

services industry.

Professional Experience

Marketing and Sales

? Assemble appropriate product samples and marketing material tailored to customer needs in order to enhance desirability

of product.

o Contributed to winning several statewide contracts in California, Florida, and New York for various educational products for reading and

math intervention, custom curriculum, assessment and supplemental services. (Kaplan K12 Learning Services)

? Develop sales strategies and annual plan to increase sales and revenue of main product

? Generate new sales and meeting financial goals set forth by management via direct mail and call campaigns, as well as

in-house consultations

o Became the first local branch to market and sell new reading intervention program within sales region. (Score! Educational Center)

o Increased new sales by 129% for Q2 for localized account in Staten Island. (The Princeton Review)

o Increased tutoring sales by 62% percent between Q3 and Q4 for all of New York City areas served by local office (The Princeton Review)

Recruitment/Training and Staff Development

? Recruit new talent based on qualifications and live interviews.

? Train new staff on operational procedures and how to provide exceptional service to customers.

? Professionally develop existing staff by conducting trainings on product/service updates on a regular basis, as well as

strategize innovative professional development seminars

? Manage staff performance based on customer satisfaction, ability to follow procedure, and enthusiasm for their

responsibilities.

o Increased average Net Promoter rating for Tutoring services by 21% from Q2 to mid Q4 (The Princeton Review)

Communications

? Dispense progress updates on milestones within service period to customers in order to maintain service was being

provided properly and efficiently.

? Administer initial presentations in-person, via the web, and telephone to potential customers to generate new sales and

renewals of existing customers.

? Conduct on-going professional development trainings to existing customers

o Lead multi-day trainings to librarians and administrators of the South Carolina Library and local branches participating

in statewide acquisition of new online product. (LearningExpress, LLC)

? Author, edit, and send detailed proposals and corresponding application elements for products and services

requested by various educational agencies.

Customer Service and Operations

? Initiated customer satisfaction while managing expectations by establishing proper procedure of service being provided.

? Trouble shoot problems and resolve conflicts by creating alternative solutions in order to meet mutual goal of customer

and provider.

? Manage all aspects of day-to-day operations:

? Finances: accounts receivable/payable, invoicing, payroll, sales bookings, and budgeting

? Facility maintenance

? Input order data into logistics system and authorize delivery of time sensitive products to customer

18810E 71st Crescent, Fresh Meadows, NY 11365 347-***-**** acgu8v@r.postjobfree.com

Reporting

? Collect and analyze data in order to generate annual reports on sales bookings and other service analytics, via CRM

tools, to customers, product managers and other members of senior level management in order to evaluate effectiveness.

? Reconcile end of month, quarter, and year sales bookings information from CRM system against logistics applications to

create accurate report of growth.

? Translate forecasting data from sales team and provide production teams with approximate timeline of when services and

products will be ready for distribution.

? Generate monthly headcount reports in order to manage staff capability, productivity, and budget impact by determining

percentile buckets of high to low work performance.

Employment History

The Princeton Review ? New York, NY

Senior Manager of Operations ? Tutoring, February 2014 to October 2014

Territory Manager for High School Programs, March 2011 to February 2014

NYP America ? Great Neck, NY

Interim E.nopi Center Director, November 2010 to June 2011

Learning Express, LLC ? New York, NY

New Sales Specialist, May 2009 to January 2010

SCORE! Educational Center ? Glen Oaks, NY

Academics Manager, September 2008 to October 2009

Kaplan K12 Learning Services ? New York, NY

Adoptions, Grants, and Proposals Associate, September 2007 to October 2008

Senior Operations Coordinator, September 2006 to September 2007

Operations Coordinator, August 2005 to September 2006

ReadingTown ? Little Neck, NY

Program Coordinator, January 2001 to August 2004

Education

Hunter College at the City University of New York ? New York, NY

Bachelor of Arts ? English, 2008

References Furnished Upon Request

18810E 71st Crescent, Fresh Meadows, NY 11365 347-***-**** acgu8v@r.postjobfree.com

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