**** *. ****** *****, ******, CA ***** 626-***-**** acgtyk@r.postjobfree.com

Margaret C. Guzman

Objective

To obtain a position that will utilize my clerical skills, service oriented as well as professional skills. I am very skillful in a

clerical and or an Administrative position. I can use my abilities in either position.

Skills and Abilities

• Modern Office Procedures Organizational Skills Medical Billing

• Windows 7 Accuracy and Attention to Detail Team Player

• Microsoft Office Quality Customer Service Responsible

• Microsoft Outlook Excellent Telephone Techniques Dependable

• Microsoft Power Point Tolerant and Flexible to different situations Data Entry

• Microsoft Word Maintains Confidentiality Accountable

• Microsoft Excel Hardworking/Dedicated to work Willingness to learn

• Willingness to assist others Reconcile Daily Cash Flow

Experience

02/2014 to Current South Bay Workforce Investment Board, Inc. Hawthorne, CA

Transitional Subsidized Employment (TSE) program

CalWORKS and GAIN Division (Headquarters) City of

Industry, CA

Customer Service Assistant

• Schedule and maintain Livescan, (Fingerprint), appointments for several regions via email or by phone. Preserve and

keep records of over 400 participants regarding the status of each participant as received from the Human Resources

Division (HRD). In addition to preserving the information we are to notify each region as to their participants status of

pass or fail in a timely manner. Upon receipt of the participants Identification badge, I am to responsibly disburse each

badge to the correct regions. In Excel I have created a spreadsheet to keep track of each badge I have received or those

needing to be returned to the Human Resource Division. Created inter-office memos, transmittals, and mailing labels as

needed for the mailing of the Identification badges. Assisted with mass mailings, to the participants and other duties as

needed.

11/2009 to 09/2013 Volunteer Work Alhambra, CA

Volunteer – Safety Office/Data Entry

• Reviewed and verified personal information on Registration Applications, accept partial /full payments, data entry,

create files and spreadsheets. Collect balances due on registration/fundraisers/uniforms other expences as defined by

the specific programs, (East Alhambra Little League or San Gabriel Valley Junior All American Football Conference &

Cheer for the city of Alhambra, CA), depending on the season. Update player information daily, operate cash register,

handle cash, balance cash drawers at the end of the day, open and or close out register, price merchandise, stock shelves

for the concession stand, greet and assist customers, follow instructions, supervised children between the ages of 4

through 15 years of age, provided basic 1st Aid and CPR if necessary. Ran background checks of each volunteer, (East

Alhambra Little League only), through Lexis-Nexis, opened and closed the snack bar alone or with the assistance of

other volunteers. Assisted with the purchasing supplies for the little league and creating a form for ordering supplies.

Accepted other duties as needed.

11/2004 to 05/2009 CMS Network, Inc. Alhambra, CA

Administrative Assistant/Medical Biller

• Daily care of office personnel’s needs, medical change forms, tax withholding forms, address changes, 401k changes,

beneficiary changes. Ordering of discount coupons to theme parks, restaurants, movie tickets etc.

• Front office duties included greeting and announcing visitors, answering and directing phone calls, (back-up

receptionist), faxed, copy, opened and distribute mail.

• Patient data entry/billing codes in (Medi-Soft), enter medical history/inner office notations, compile and log patient

information from outside medical facilities, (Clients), create and maintain patient’s confidential information at all times

for our files. Phone calls to Medical Facilities regarding missing patient information, phone calls to Attorneys office’s

for correct spelling and their correct mailing address. Mailed correspondence to the patient’s Insurance

626-***-**** acgtyk@r.postjobfree.com

Margaret C. Guzman

• Company, Applicant/Defence Attorney’s on file, Injured Worker and Medical Provider with liens, medical

reports along with the medical billing.

02/1997 to 12/2004 Sompo Japan Insurance Company Los Angeles, CA

Administrative Assistant

• Assisted Vice President of Human Resource, Los Angeles branch.

• Maintained extreme confidentiality and discretion toward personnel as well as their confidential files.

• Assisted with special projects when needed.

• Attended and participated in High Rise Building meetings.

• Part of the Emergency Response Team, (our floor).

• Certified in CPR/First Aid

• Notary Public (office only)

• Participated in the Interview/Exit Process for the Receptionist position.

• Scheduled meetings.

• Requested payments for invoices

• Maintained and called service for all of the office equipment, faxes, copies, air conditioners, kitchen disposal,

refrigerator, etc.

• Ordered visitor/temporary/New Hire keycards for our floor only. Once received I would activate/assign

access or deactivate keycards for the use of our floor only.

• Print out daily timecard reports as needed for the receptionist as part of his/her duties.

• Verified the vacation/sick time for each employee.

• Contacted Temporary agencies as needed.

• Organized gatherings/potlucks, birthdays, wedding announcements, birth announcements, company

announcements. Holiday gatherings/contests, etc.

• Back-up Receptionist

• Back-up Mail Room Clerk

• Sorted, delivered, picked-up mail.

• Fill Supply requisitions.

• Holder of keys for all of the desks, for both the executives as well as employees.

• Authorized to sign company checks (2nd signature only), up to $10,000.00 and only for certain bank accounts.

• Had company checks made payable to myself, (parking subsidy) for employee’s only. With the supervision

of my boss.

• Other duties as needed.

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