Carie Ann Wiser

*** ***** ****, ****** ***** PA *5136

412-***-****

twodogsandtur acgtxi@r.postjobfree.com

References and Letters of Recommendation Available Upon Request

Summary Demonstrated achiever with exceptional knowledge of sales and customer

service, business practices, and working regularly over the phones with

the public.

Strong sales and customer service background combined with being able to

work alone and also as a team player.

Skilled at learning new concepts quickly, working well under pressure, and

communicating ideas clearly and effectively.

Extensive computer training, including knowledge of multiple networking

environments and business software packages.

Enthusiastic and experienced in an environment that is always changing and

growing.

Education Master Degree of Business 2010

Administration, Point Park University, Pittsburgh PA

Bachelor of Science –Business 2007

Point Park University, Pittsburgh PA

2005

Business Program

Duffs Business Institute, Pittsburgh PA

Computer Skills

Microsoft office (word, excel, power point, access), Word Perfect, Quatro Pro, IBM AS400 Client

Access System, In Basket Administration, Scanner Program, Print Shop, Print Master &

Quark. Cofee system, Nsop, Cad, Vibe, Bill Matrix

Career History & Accomplishments

F iber Optic Sales/Customer Service Account M anager, Verizon

Communications 10/2006-present

Offering existing customers our products for their entertainment needs with phone,

internet and television service for their residential account usage.

Making sure that our existing customers are getting the appropriate products based off

of their needs while generating revenue for the success of our business.

Breaking down bill explanations so that our customers understand what they are paying

for and also making payment arrangements and taking payments for our clients so

that they have the best customer experience.

For our new customers coming from competitor’s or moving from another location,

setting up services to the best of our ability basing everything off of what they need

for their family’s needs.

Technical side of my job is to help customers with technical and service issues as well

as assisting them in navigating through our website when they are having difficulty

finding what they need.

Resetting routers and television boxes as much as we can assist in the customer service

department for what our repair system allows access to and if it cannot be fixed by

our department through our computer system we then will assist the customer by

getting them to the correct department that can further assist the customer until

their issue is fixed.

I have also coached new hire employees after their full training was completed to assist

them on their calls and in the navigation of our multiple systems we use on an

everyday basis. Building confidence in new hires to show their abilities they

achieved thru training and that they can use them to be able to handle their calls

while working with different people on calls with different situations every day.

Helping in coaching the new hire employees on their calls builds revenue for the

company and helps the customer experience also so that we keep them as a

customer.

Check Keyer, PNC Bank F i rstside 4/2006-10/2006

Enter check amounts and coupon scan lines to make sure their checks were correct.

Review work for other check keyers to make sure their work was done is the correct

box.

T it le/Policy Qual ity Control, L and Options 1/2005-4/2006

Placing Title orders with Abstractors and having the paperwork returned in a timely

manner.

Typing 75 words per minute necessary in having legal descriptions of borrowers

property completed.

Making sure that the policies were created correctly to the Lenders and the individual

borrowers.

Organizing all copies of checks, policies and files for employee access.

Working closely with other team members to be sure that all duties are completed

accurately and in a timely fashion

Activities Depa rtment Coordinator, National Slovak Society 8/1998-

1/2005

Organize assembly activities scan, file & keep spreadsheets to create reports for the

National Board of Directors to review and approve.

Manage fraternal activities In charge of organizing National Convention, Golf outing,

Bowling tournament and smaller Assembly/Region activities by setting up hotel and

travel plans, lane and course arrangements, banquets, typing of minutes and reports

throughout and after the convention and other additional activities.

Acquired excellent customer relations.

Handled daily incoming and outgoing mail.

Type all English and part of the Slovak articles for yearly Almanac.

Editor of Quarterly Youth Magazine.

Creates Fraternal Calendar yearly to be sold to members.

Set up National Directory yearly.

Responsible for keeping up on website changes for IT person and in charge of all

graphic work and forms for the Home office employees to use.

Organize all scholarship files create database for all labels and letters to be completed.

Make vendor list for generations of checks, keep collection of all paperwork for the

Board of Directors to review and publish the recipients photos with a brief

description of each students plans for in the youth magazine and Almanac.

Manage premium payments for insurance and annuities.

Responsible for daily, monthly and quarterly reports.

Insurance and annuities – enter new business applications.

Scan documents directly to system and /or individual In Baskets for each employee.

When other employees were out of the office, responsible for doing all the duties

needed to be completed by those employees.

Memberships : CWA – Communication workers of America & The National Slovak Society

Contact this candidate