JOANN SMITH

**** * ******** *** *** Vegas, NV *9103 702-***-**** acgtvv@r.postjobfree.com

PROFESSIONAL SUMMARY

Call Center Representative with expertise providing excellent customer support in high call volume

environments. Proficient computer skills and exceptional phone etiquette.

SKILLS

Skilled in call center operations

Multi - line phone operation

Strong problem solving aptitude

Exceptional telephone etiquette

Excellent time management skills

Microsoft-Outlook, Word and Excel

WORK HISTORY

Room Reservations Agent, 02/09 to 09/14

Westgate Las Vegas Hotel and Casino/LVH/Las Vegas Hilton-Las Vegas, NV

Effectively managed a high volume of inbound customer calls

Addressed and resolved customer product complaints empathetically and professionally

Gathered and verified all required information for tracking purposes

Responsible for processing room reservations by phone, fax and email

Booked reservations in LMS and Passkey systems for individual,conventions and wholesale

reservations

Room Reservations Agent- 10/07 to 02/09

Millennium Staffing, Las Vegas, NV

Effectively managed a high-volume of inbound customer calls

Responsible for processing room reservations in both LMS and Passkey systems

Quote rates and give descriptions of rooms and suites.

Provided overall customer service

Reservations Sales Agent, 09/96 to 09/2001

Delta Queen Steamboat Company-New Orleans, LA

Sold/booked riverboat cruises

Addressed and resolved customer product issues

Effectively managed a high-volume of inbound calls

Provided additional services- air/hotel and tours.

EDUCATION

NEW ORLEANS REGIONAL TECHNICAL INS.

COURSE OF STUDY:

Hospitality, tourism and travel agency procedures

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