Madhu Rao(US Citizen)

**** ********** ****, *****, ** 75025

Phone: 214-***-****, 408-***-**** (Cell)

Email: acgttz@r.postjobfree.com(personal)

Pega /PRPC version 6.x and 7.x Experience Highlights:

• Responsible for Schwab Business Architecture of Pega BPM platform

• Plan and lead DCO sessions for application design and reporting

• Defining Pega version 7 reporting requirements

• Create platform/enterprise level requirements for PRPC implementation

• Define UI/UX requirements for Schwab Pega Implementation

• Define Service Case Manager(SCM) requirements

• Define Know Your Customer(KYC) requirements

• Establish Center of Excellence(CoE) practice

Pega Training:

• Business Architects Essentials – version 6.x and 7.x

• DCO Training – version 7.x

• Reporting – version 6.x

• Service Case Manager – 7.x

• Know Your Customer – 7x

Schwab Highlights:

• Highly motivated professional with over 16 years of experience as a Business and Systems Analyst,

managing various aspects of Business Analysis, Process Modeling, User Interface Implementation

• Senior Management experience setting up analyst & QA practice, setting up standards and mentoring

junior analysts

• Thorough understanding of SDLC and experience managing requirements using Rational Unified

Process (RUP) and Agile processes.

• Extensive experience in requirements elicitation conducting brainstorming sessions, formal/informal

reviews, walkthroughs and JAD/JAR sessions with Subject Matter Experts (SME) and end users.

• Create Software Requirement Specification (SRS), Functional Requirement Specification (FRS),

Business process flows, System Design documents, Business Requirements (BRD), User Stories,

and Requests, Training documents and User Guides.

• Experienced in developing Use Case Models, Data Flow Models, Sequence, Class Diagrams and

Analysis models.

• Extremely knowledgeable in defining multiple third party and vendor integration efforts

• Proficient in use of Requirements Management tools such as TFS

• Manage Front Door project intake Process & Release Management for BPM and Banking projects

• Senior Member of the Business Analysis User group at Schwab

• Proficient in SQL querying for creating queries over the database.

• Out-of-the-box thinking and creative problem solving & requirements gathering techniques

• Strong communication, written and presentation skills.

• Responsble for:

o Understanding the business problems / needs

o Analyzing and documenting detailed business requirements including data and non-functional

requirements

o Guiding business and technology through requirements process

o Specializing in obtaining sign-off against the business requirements

o Communicating business requirements to development and QA

o Ensuring traceability between business and functional requirements

o Documenting functional requirements utilizing various techniques including use cases, data

flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc.

o Ensures system design matches business requirements

o Review and sign-off on test plan and test cases produced by the quality assurance staff

o Understanding technical solution and communicate the solutions back to the business

o Serves as contact for development staff to understand requirements specifically during

development

o Suggest business process improvements to promote business growth and efficiency.

o Formulating and defining systems scope and objectives based on both user needs and a good

understanding of applicable business systems. This includes analysis of business and user

needs, documentation of requirements, and translation into proper system requirement

specifications

- Work with business partners within multiple business functions to align technology solutions

with business strategies; participate in formulating and defining system solutions and

objectives, based on user needs and a thorough understanding of business processes

- Elicit system requirements using appropriate documentation techniques to describe

statements of the goals, objectives, or needs of a particular stakeholder or group of

stakeholders (on projects of high complexity)

- Translate and document each requirement type in the appropriate manner for business

approval and technology consumption; manage changes to such specifications through the

project life-cycle

- Provide traceability across the project life-cycle, tracking requirements status, managing

changes to requirements and versions of requirement specifications, and tracing individual

requirements to other project phases and work products

o Delivered following for multiple projects:

- Vision Documents, Use Case Surveys, Use Case Documents, Business Requirements

Documents, Technical Requirements Documents, Functional Requirement Documents, User

Stories, Test Approach Documents, UAT planning

Charles Schwab(1998 to present)

Project Highlights only:

• Pega (Business Architect)– Established Business Architecture including capability maps

• Client Central – Designed functionality for Schwab rep tool

• Schwab Global Accounts - Established Integration Analysis deliverables for the first

implementation of the Schwab Global Accounts

• Schwab Bank(Managing Director/Lead Analyst, Analysis, QA and Release)

o FIS Profile Upgrade Project – Responsible for requirements & support of upgrade

including QA

o Archer implementation Business Analyst – Responsible for requirements, use case

survey and use cases.

o QA practice Managing Director

o Analyst Managing Director

o Release Management

• 529 Project – Responsible for project and integration analysis of 529 program at Charles

Schwab. Requested back for each release of 529 project by business partner

• Remote Deposit Capture on iPhone (Tech Director) – responsible for the functional

specifications of the design

• Schwab.com (Tech Director/Lead Analyst, Analysis practice) -

o Responsible for setting up brand new analyst practice

o Responsible for analyst role definition, responsibilities and deliverables

o Responsible for resource allocation and management of analyst team

o Mentored team of analysts through multiple projects

• Patriot Act – Delivered analysis for 7 phases of this project leading the project and producing

technical requirements

• Customer and Account Analyst for several efforts (Mainframe/Legacy application)

o Understood the Customer and Account domain

o Designed several APIs to meet current and future business needs for projects

o Designed and extended data model to meet project needs

o Responsible for creating Use Case Surveys, Business & Technical Specifications

• Campio Communications(Startup) - Responsible for HR Functions

• Synopsys Customer Relationship Account Manager 9/98 - 7/99) - Responsible for driving IT

initiatives for the Marketing and Sales teams

Education: Bachelors and Masters

Professional Skills:

o Executive Women's Leadership Certificate, HR Management certificate courses in

Benefits Administration and Employee Relations, Project Management System and

Effecting business process improvement

o Agile Product Management, Agile User Stories, RUP Use Case, Use Case Survey and

Requirements Management, technical and business requirements, Vision Documents

o SQL Querying, Database design, API Design, Security and System Administration

o BPM Pega Skills in Business Architect(version 6 and version 7)

o Pega DCO version 7

o Reporting version 6

o Oracle Data base, Access development, SQL, Cobol API Design

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