Karina Watts

**** ********* **.

Hanover Pk. Illinois

775-***-****

acgtq0@r.postjobfree.com

Work experience:

Whittlesea Taxi: 2008-2014

Dispatcher/Reservationist

My duties were dispatching cabs to pick up customers in a timely matter. Taking phone reservations from customers enter

drivers into the computer for the start and end of their shift. Very heavy phone and computer work. I kept updated on

emergency procedures. Assisting customers as well as drivers with any inquiries they might have. I went through time

calls to make sure the drivers have sufficient time to pick up the customer. I used a map book, computer map program,

GPS program,fax and email.

Atlantis Hotel/Casino: 2005-2008

PBX Operator

I answered, and connected calls to the proper guest/departments. I worked a multiple line phone system. I faxed, copied,

emailed, overhead paging, worked with other departments using a 2-wayradio,processed PBX reports, assisted guests

inquires, set and logged wake up calls, alarms and any emergency. I answered guests inquires about the hotel. I kept up to

date on any new procedures.

West Corporation: 2001-2005

Customer Service/Trainer Assistant

I answered very heavy inbound calls from AT&T wireless customers. I would provide problem solving issues such as

billing, troubleshooting their cell phone problems, any problems or questions the customer had about their service or cell

phone. I also assisted in training of new employees. Very heavy phone & computer work as well as great customer service.

Opinion Research: 1995-2001

QA Monitor/Relief Supervisor

I conducted surveys via phone. I got promoted to quality assurance department in this position I listened to other

employees conduct survey then graded their performance and discussed their score. I got promoted to supervisor. I

supervised 25+ employees, ran daily reports, and made sure customer?s survey goals were met.

Marriott Hotel: 1990-1995

PBX Operator

I answered and connected calls to the proper guests/department. I used overhead paging system,2 way radio, faxed,

copied, set wake up calls and logged them, ran daily reports, understood emergency situations and procedures, kept up

to date on events/conference?s, and any clerical duties i.e. filing, stuffing envelopes.

Rockaway Animal Hospital: 1986-1990

Receptionist

I answered phones, put clients in rooms, sold pet products, scheduled follow up appointments, checked patients in and entered data in computer, sold pet care products, and was responsible for outgoing and incoming mail, and any clerical duties.

Skills: I am experienced in various PBX consoles, sorting and distributing mail, copy machines, two way radio, postage

meter, fax, data entry, filing, emailing, overhead paging and multi -line phone systems. I am computer literate in

Microsoft Office, Windows, various computer programs, and the Internet. I am organized, team player, great problem

solving skills, fast learner, honest, dependable, punctual and able to multitask extremely well.

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