KELL I OVERTON

*** ********** **, ****** ** ***** 678-***-**** J acgtmh@r.postjobfree.com

SKILLS

● MICROSOFT EXCEL

● M ICROSOFT WORD

● M ICROSOFT P OWERPO I NT

● O UTLOOK

● C RM

● I BS

● GREAT P LA I NS

● SOC IAL N ETWORKS M ED IA

A ND

● T YPE 70 WPM

● D ATA E N TRY

SUMMARY

P AGE 1

● OVER 20 YEARS O F E XPER IENCE PROVID I NG C USTOMER SUPPORT I N B USY CALL CENTER

E NV IRONMENTS F OR P UBL IC U T IL I TY A ND GOLF I N D USTRY E MPLOYERS .

● AN U NWAVER ING COMM I TMENT T O C USTOMER SERVICE, W ITH T HE ABIL I TY T O B U ILD

P RODUCT IVE R ELAT IONSH IPS, R ESOLVE COMPLEX I SSUES A ND W IN C USTOMER L OYALTY .

● STRATEG IC -RELAT IONSH IP /PARTNERSH IP -BU ILD I NG -- L ISTEN A TTENT IVELY, SOLVE

SKILLS

P ROBLEMS C REAT IVELY, A ND U SE TACT A ND D IPLOMACY T O F IN D COMMON G ROU ND A ND

ACH IEVE W IN -WIN O UTCOMES .

● ACCOUNTS R ECE IVABLE E XPER IENCE, P OSTING PAYMENTS, C HARGEBACKS, R EV IEWING A ND

P REPARING T R IAL BALANCE R EPORTS .

● P REPARE 20 GOLF

A ND PAY M ONT HLY A ND Q UARTERLY L IQUOR A ND SALES TAX F OR OVER

GEORGIA.

COURSES I N

● O FF ICE ADM I N ISTRAT IO N E XPER IENCE W IT H A TTENT ION T O D ETAIL, O RGAN IZATIO N,

C USTOMER SERV ICE, P ROBLEM SOLVING A ND WORKING W IT H P EOPLE A T A LL L EVELS .

EXPER IENCE

PAGE 2

JANUARY 2014- ACCOUNTS R ECE IVABLE, CANONGATE GOLF CLUBS

P RESENT

ACCOUNTS RECEIVABLE F UNCT IONS I NCLUD I NG R ESEARCH A ND I N VEST IGAT IO N O F

C HARGEBACKS, I NCLUD I NG D ISCREPANC IES, I SSU I NG C RED I T A ND D EB IT A DJUSTMENTS,

ACCOUNTS R ECEIVABLE R ECONCIL IAT IONS, R ESPOND I NG T O C USTOMER R EQUESTS F OR

D OCUMENTAT ION, R EV IEWING AGING A ND T R IAL BALANCE R EPORTS T O I DENT IFY PAST D UE

ACCOUNTS .

I NVEST IGATE A ND L OCATE L OST O R M ISAPPLIED PAYMENTS .

P REPARE CANONGATE GOLF

A ND PAY M ONT HLY L IQUOR TAX A ND SALES TAX F OR EACH

COURSE GEORG IA .

IN

P REPARE M ONT HLY E XCEL SPREADSHEETS F OR R EPORTS O N N U MBER O F R OUNDS P LAYED A T

EACH COURSE, F OOD BEVERAGE R EVENUE B ROUG HT I N EACH M ONTH A T EACH COURSE .

A ND

E XPERIENCED I BS, CRM, M ICROSOFT WORD, M ICROSOFT E XCEL, FRX D RILLDOWN,

IN

GREAT P LA I NS

O FF ICE O RGAN IZAT IO N, F IL I NG, K EEPI NG R ECORDS, P ROBLEM SOLVING, C USTOMER SERV ICE,

STRESS T OLERANCE, COMMUN ICATION SKILLS, I N FORMATIO N GATHER I NG A ND M ANAGEMENT,

A TTENT IO N T O D ETAIL .

AUGUST 2005- CUSTOMER R ELAT IONS N EWNAN U T IL I T IES N EWNAN, GA

AUGUST 2008

ASSISTED C USTOMERS W ITH R EQUESTS T O SET U P, T RANSFER, O R D ISCONNECT E LECTR IC,

WATER, SEWER, CABLE A ND I N TERNET SERVICES .

P ROCESSED C RED I T C HECKS A ND R EQUESTED D EPOS ITS T O ESTABLISH SERV ICE .

ASSISTED C USTOMERS W ITH M AKI NG PAYMENT A RRANGEMENTS T O AVOID SERVICE

I N T ERRUPT IONS .

ASSISTED C USTOMERS I N M AK ING PAYMENTS T O R ESTORE I N TERRUPTED SERV ICE A ND

D ISPATCHED A T ECHN IC IAN T O R ESTORE SERVICE O NCE PAYMENT WAS M ADE .

P OSTED PAYMENTS T O C USTOMERS ACCOUNT O VER P HO NE A ND FACE T O FACE .

H ANDLED CASH A ND R ESPONS IBLE F OR BALANC ING CASH D RAWER A ND GATHER ING D EPOSITS

A T T HE E ND O F T HE DAY.

APR IL 1997- SERV ICE R EPRESENTAT IVE /M ANAGER BELLSOUTH T ELECOMMU N ICAT IO NS

AUGUST 2005 AT LANTA, GA

M ANAGED A ND S UPERVISED A T EAM, AVAILABLE T O T AKE ESCALATED CALLS, U NRESOLVED

P AGE 3

SERVICE O R B ILL I NG I SSUES.

M ANAGED P RODUCT IO N, ASSIGN I NG WORK O RDERS T O R EPRESENTAT IVE A ND E NSUR ING T HE

O RDERS A RE I N PUT E FF IC IEN TLY A ND O N T I ME .

ANSWERED I NCOM ING CALLS ABOUT P HONE SERVICE, B ILL I NG, A ND PAYMENT ARRANGEMENTS .

T RAINED A ND COACHED N EW T EAM M EMBERS A ND C URRENT T EAM M EMBERS T O D EL IVER A

H IG H STANDARD O F C USTOMER SERVICE .

I MPLEMENTED A N EW O NL IN E D OCUMENTAT ION SYSTEM .

P ROJECT M ANAGER CONVERT I NG L I NES F ROM O NE L OCAL SERV ICE P ROV IDER T O A NOTHER .

SAVING BELLSOUT H $100,000. COORD INATED

OF T HE O RDERS W IT H D ISPATCH A ND

E NSURED M Y T EAM P ROCESSED T HE O RDERS E FF IC IE NTLY A ND O N T IME .

R ESPOND, I N VEST IGATE, A ND R ESEARCH SERV ICE I SSUES O R B ILL I NG I SSUES P ROMPTLY, A ND

A NSWER A LL C USTOMER I NQU IR IES A ND COMPLAI NTS .

I NPUT O RDERS F OR N EW SERVICE, D ISCONNECT SERV ICE, A ND T O C HANGE C USTOMERS F ROM

O NE CARR IER T O A NOT HER .

WORKED W IT H M ANAGEMENT F ORWARD ING R EQUESTS A ND U NRESOLVED I SSUES T O T HE

D ES IGNATED P ERSON O R D EPARTMENT BY COMMU N ICAT ING A ND COORD INAT I NG W IT H

I N T ERNAL D EPARTMENTS .

EDUCATION

1992-1994 GEORGIA SOUT HERN UN IVERSI TY

P AGE 4

Contact this candidate