Valerie Scott

*** ******* ******, *********, ** *7214 Home: 615-***-**** Cell: 615-***-**** acgtlf@r.postjobfree.com

Career Overview

Highly enthusiastic customer service/sales professional with over 10 years client interface experience.

Core Strengths

Active listening skills

Accomplishments Customer Service

Researched, calmed and rapidly resolved client conflicts to ensure customer satisfaction and resolution of questions and problems

Work Experience

February 2014 to April 2014 Apple One Temporary Employment Services / Deloitte LLC K-1 Tax Analyst Brentwood, Tn Temporary Contract: Updated investment records upon revised funding information from investment brokers. Addressed and resolved non-routine, complex and unexpected variances. Systematically prepared documents and assembled financial transaction details. Supplied detailed tax documentation needed to submit accurate investment tax returns.

October 2013 to January 2014 Express Employment Temporary Services / Aetna Insurance Co. Licensed Insurance Representative Nashville, Tn Temporary Contract Due to the implementation of the Affordable Care Act, guided and assisted current 2013 Aetna health insurance policy owners on choices and options for health insurance plans in 2014. Presented and clearly explained insurance policy options to clients based on their needs and goals.

July 2012 to August 2013 Cvs / Caremark Customer Service Representative / Member Advocate Nashville, Tn Handled high volume of of complex telephone calls related to benefits, billing, and eligibility in Medicare Part D prescription drug plans administered by Silverscript Insurance Co. Resolved questions and issues regarding all aspects of the Medicare Part D prescription drug plan. Gathered and accessed information to fulfill customer needs, and also educated customers on how to access all pertinent information for customer satisfaction and compliance with medicare guidelines.

November 2010 to July 2012 Wyndham Vacation Resorts Discovery Sales Representative Nashville, Tn Marketed temporary and permanent vacation ownership plans across the USA. Conducted analysis to address needs and desires of prospects, which led to client satisfaction. Member of "Elite Club" for Sales Excellence in

Courteous demeanor

Energetic work attitude

Customer service expert

Seasoned in conflict resolution

Sharp problem solver

Telephone inquiries specialist

Adaptive team player

2011. Awarded Discovery Sales Representative of the year in 2011

Great American Life Insurance Co July 2009 to September 2010 Benefit Consultant Nashville, Tn Initiated and analyzed data to help sell, and enroll eligible clients into various medicare health programs over the telephone. Persuaded potential clients to provide information that would allow us to design individual plans to fit their needs and budget. Worked closely with outside sales dept. to ensure that all sales were compliant, and resolved in a timely manner. Also followed up with existing clients to upgrade their programs and generate new business through referrals.

Sterling Life Insurance Co. June 2008 to July 2009 Sales Representative Nashville, Tn. Responsible for sales of medicare supplement and medicare advantage healthcare plans to eligible individuals. Hosted seminars to generate sales and referrals at senior centers, adult living facilities, healthcare agencies, and trade organizations. Consistently one of top three sales representatives for sales volume on a monthly basis. Frequently called upon by management to teach and train others.

University Liquors May 1996 to September 2007 Owner Nashville, Tn As Owner / Operator, managed all facets of operations of retail store, including inventory control and analysis, accounting functions, employees, and seasonal trends.

Educational Background Cleveland State University Completed three years: Business Administration Cleveland, Oh, USA

Additional Information Licensed Life & Health Insurance Agent, State of Tennessee

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