SHEREE A. BRUCE

***** **** ***** **** *** ***

Austin, TX 78753

phone: 443-***-****

acgtgc@r.postjobfree.com

SUMMARY

Results-oriented senior telecommunications professional with 16 years of experience in Project

Management ? Experience managing multiple projects concurrently; scheduling, requirements gathering,

post-implementation support and troubleshooting ? Proven ability to supervise and train a

multidisciplinary technical staff ? Expert in building profitable vendor and customer relationships ?

Proficient in Microsoft Office Suite (Word, Power Point, Visio, Project, Adobe and Excel)

PROFESSIONAL EXPERIENCE

Gemalto, Inc., Austin TX 4/2012 to 8/2014

North America Vendor Manager

Managed key vendors such as Oracle, Hitachi, Safenet and Symantec ? Managed third party hardware,

support and maintenance agreements along with vendor SLAs and billing ? Managed Data Center Projects

and migration ? Produced SOWs; negotiated new vendor contracts, including pricing, in parallel with

Procurement Officer and Legal Advisor(s) ? Managed software alerts, patch updates or notifications of

hardware and software end of life ? Led Data Center inventory audit of all components and provided asset

management processes ? Provided leadership in North America to counterparts in France in setting up the

first CMDB tool.

Service Delivery Manager

Provided Operational Requirements Specification to project teams in order to define production needs ?

Managed the transition from development to production ? Delivered Service Level Agreements ? Managed

relationships with customers, specifically Verizon Wireless, United States Cellular and Cricket, including

monthly meetings, crisis management, action plan follow up, change request studies with sales team,

monthly report completion, validation, SharePoint and communication with customer ? Managed Support

Engineers, Database Administrators and Integration Engineers ? Performed Project Management and

change management control

Soft-Con Enterprises, Upper Marlboro, MD 1/2012 to 3/2012

Supported the IRS on the Affordable Healthcare Program initiative ? specifically worked with IRS and

HHS with Interagency agreement ? Worked on the Integration and Testing team and documented code for

ICDs and income verification

Page 2 of 3

SHEREE A.BRUCE

443-***-****

acgtgc@r.postjobfree.com

Powersolv, Inc., Fairfax, VA 3/2011 to 11/2011

Supported Maryland State Police in the Computer Aided Dispatch Records Management (CAD/RMS)

project ? Managed PocketCop distribution project ? Developed Project Gap Analysis ? Managed

implementation and installation of LiveScan fingerprinting devices

York Telecom, Inc. Yorktel, Edison, NJ 5/2010 to

3/2011

Managed video conferencing initiatives project for Social Security Administration ? Coordinated video

conferencing equipment orders with the warehouse ? Managed field personnel for equipment installation ?

Updated project schedules and managed project budget ? Maintained communication with key

stakeholders to review equipment delivery dates

Incapsulate, Inc., Washington, DC 6/2009 to 8/2009

Managed Blackmon Jones database project for District of Columbia Special Education division ? Wrote

Standard Operating Procedures (SOP), highlighting tasks for data entry, case managers and other support ?

Managed business process re-engineering that joined multiple databases and systems into a streamlined

and cohesive process

Citi Financial, Baltimore, MD 6/2008

to 5/2009

Supported the Vice-President of Information Technology with cost analyses, space planning, employee re-

stack and other major IT projects including telecommunications voice and data moves, adds, changes and

disconnecting circuits ? Managed CitiFinancial SharePoint portal including the employee publication

Connections ? Planned and defined work breakdown structures, clarified tasks, outlined processes, and

developed schedules as well as milestones ? Reviewed and produced budgetary forecasting and cost

analysis requests, including telecommunications ? Managed staffing requirements via Cognos

IT Solutions LLC, Silver Spring, MD 11/2007 to 6/2008

Planned and defined work breakdown structures (WBS), clarifying tasks, outlining processes, developing

schedules and milestones, tracking and reporting according to the project management standards and

methodologies required by the client ? Managed assigned projects, communicating complex technical

requirements to non-technical personnel ? Prepared and presented briefings to senior management

officials on complex/interdependent issues

Page 3 of 3

SHEREE A.BRUCE

443-***-****

acgtgc@r.postjobfree.com

Corporate IT, Farmington, CT 5/2007 to

11/2007

Managed State of Connecticut Statewide Communications and Interoperability Plan designed to assist

Public Safety entities in communicating effectively, specifically with agencies using radio frequency,

wireless and telecommunications platforms ? Reviewed various radio frequencies such as Low and high

band, 700/800 MHz, RFIDs and voice over radio ? Provided client with project updates using MS Project

and WBS tools

PC Network, Washington, DC

4/2006 to 1/2007

Concurrently managed all phases of multiple projects ? Designed project scope, prepared schedules and

timelines, and monitored progress to ensure on-time, under-budget completion ? Built alliances and

managed relationships with internal customers and external vendors ? Performed troubleshooting of

wireless, WAN and LAN issues for multiple Amtrak Mechanical sites

Computer Network Specialist/Project Manager, State of Maryland, Pikeville, MD 10/2001 to

4/2006

Network Systems Engineer, Lucent Technologies, Columbia, MD 5/2000 to 6/2001

Staff Consultant II, ADC TELECOMMUNICATIONS, Linthicum, MD 8/1999 to

4/2000 Communications Analyst, Operational Technologies Services, Inc. Washington, DC

8/1998 to 8/1999

Senior Special Access Provisioner, ESPIRE COMMUNICATIONS Columbia, MD 5/1997

to 8/1998 AT&T COMMUNICATIONS, INC. Washington, DC

8/1988 to 5/1998

EDUCATION

PMI Project Management Courses, Holistic Project Management 7/2014

MBA Technology Management, University of Phoenix 5/2008

BBA Marketing Concentration, Trinity College, Washington, DC 6/1996

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