Erica Fogarty, acgtfa@r.postjobfree.com, 518-***-****

Erica Fogarty

acgtfa@r.postjobfree.com

518-***-****

*** *** ******, ****, ** 12180

Objective

Dedicated Customer Service Representative motivated to customer satisfaction and contribute

to company success. An unwavering commitment to customer service, with the ability to build

productive relationships, Resolve complex issues and win customer loyalty. Excellent listening

skills, oral and written communications. Able to make decisions independently and quickly with

minimal escalations.

Skills

- Experienced customer service professional who Is attentive to detail and able to work in a fast

paced enviroment.

- Knowledgeable of point of sale system

- Proficient in Microsoft Office applications

- Experience With Quick books

- Develop and execute strategic business plans, Create and drive revenue and exceed annual

sales quotas

- Exceptional work ethics and Problem Solving Skills

Education

A.O.S

Business Management, Mildred Elley College, 03/2010 - 01/2012

Experience

Assistant Manager

Sunoco Albany, NY 9/2011 - 9/2014

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Erica Fogarty, acgtfa@r.postjobfree.com, 518-***-****

- Resolve customer complaints regarding sales and service.

- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking

inventory.

- Effectively manage employees and store.

- Plan and prepare work schedules and keep records of employees time cards.

- Store reports promptly done at the beginning of the day.

- Review inventory and sales records to prepare reports for management and budget

departments.

- Confer with company officials to develop methods and procedures to increase sales, expand

markets, and promote business.

- Properly handled cash and ensure bank deposits are made daily.

Kit Maker

SKS Watervliet, NY 8/2011 - 4/2013

- Receive and count stock items, and record data manually.

- Store items in an orderly and accessible manner in warehouses, supply rooms.

- Determine sequence and release of back orders according to stock availability.

- Making sure daily quotas and quality of product are met on a daily basis of a 1000 kits per

week.

Customer Service Representative

Walmart East Greenbush, NY 10/2008 - 7/2011

- Determine charges for services requested, collect deposits or payments, or arrange for billing.

- Resolve customers' service or billing complaints by performing activities such as exchanging

merchandise, refunding money, or adjusting bills.

- Supervise others and provide on-the-job training.

- Compute and record totals of transactions.

- Cash checks for employees.

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