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Customer Service Supervisor

Location:
Bell Gardens, CA
Salary:
17.00
Posted:
November 22, 2014

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Resume:

Raphael Martinez

Seeking a full-time position where my skills can be most effectively utilized, With any

company that offers competitive wages, opportunity, growth and advancement.

Bell Gardens, CA

acgtcw@r.postjobfree.com - 562-***-****

Supervisor Development Program

Army Accommodation Medal. Army Achievement Medal

Army Service

Ribbon. California Excellence Ribbon. 2 Armed Forces Reserve

Medals. 3 Certificates of Achievements. Shopping Center Terrorism Awareness Training Program. Supervisor

Development Program.

First Aid - CPR & AED Certified

WORK EXPERIENCE

Security Officer

Securitas Security Services - Los Angeles, CA - April 2014 to Present

Responsibilities

Secures premises and personnel by patrolling property, monitoring surveillance equipment, inspecting

buildings, equipment and access points. Prevents losses and damage by reporting irregularities. Informing

violators of policy and procedures. Check in guest of the Water District ad guide them to where they need to go.

Accomplishments

Promoted from North Lobby position to the Lobby Desk.

Skills Used

computer skills, video monitoring. Report writing.

Security Officer

Los Angeles Dodgers - Los Angeles, CA - January 2014 to Present

Responsibilities

Respond to calls for service in both emergency matters. Provide customer service to guest, players and

employee’s at Dodger Staduim. Working in conjunction with the Los Angeles Police Department on emergency

matters.

Security Supervisor

Citadel Outlets - Commerce, CA - July 2012 to April 2014

Respond to calls for service in both emergency and non-emergency matters. Review and

type incident reports, provide information and assistance to the general public, Good

Will Ambassador to the tenants, and working in conjunction with the Los Angeles Sheriffs

Department for better Communication & Community issues that revolve around the Citadel Oulets.

February 11, 2013

Promoted to Corporal of Security and made shift supervisor. Overseeing the Graveyard shift.

United States Army Reserves

491st MP Company, Riverside, CA. Platoon member in 491st Military Police Company. - Riverside,

CA - July 2010 to June 2011

.Served as a platoon member in 491st Military Police Company. Riverside, CA

Sergeant of Public Safety

IPC International Corporation - Los Angeles, CA - May 2007 to June 2010

Sergeant of Public Safety

Respond to calls for service in both emergency and non-emergency matters. Review and type incident reports,

provide information and assistance to the general public, Good

Will Ambassador to the tenants, and working in conjunction with the Los Angeles Police

Department for better Communication & Community issues that revolve around the

Beverly Center. Review Surveillance Videos and prepare time lines to provide assistance to IPC & Beverly

Center Legal Departments and properly secure all evidence

documentation and videotapes.Completed Certified Instructor program, as well as Certified Supervisor

program. Shopping Center Terrorism Awareness Training Program

IPC International Corporation

IPC International Corporation

Beverly Center

Beverly Center 8500 Beverly Blvd #500

Los Angeles, Ca. 90048

310****-****

Platoon Member

California National Guard - Inglewood, CA - March 2000 to November 2007

Army National Guard

Served in the California National Guard with the il160th Infantry, 40th Infantry Division.Received numerous

awards, including California Service Ribbon, 2 Armed Forces Reserve medals.

Security Officer

IPC International Corp. - Los Angeles, CA - March 2006 to May 2007

Respond to calls for service in both emergency and non-emergency matters. Review and type incident reports,

Turn over copies of prior days reports to Management Office,

provide information and assistance to the general public, and working in conjunction with the Los Angeles

Sheriffs Department in providing them with information for their

investigations. September 2001. Promoted to Sergeant of Public Safety and made shift Supervisor of the

graveyard shift.

Scout Platoon Member

California National Guard - Dugway, UT - October 2001 to October 2002

Served in Scout Platoon of the 3/160th Infantry. Received Armed Reserve Medal Award with M device.

United States Army

US Army- Cavalry - Fort Knox, KY - March 1997 to March 2000

US Army- Cavalry lead and served as a member scout crew and platoon reconnaissance

security and other combat operations. Trained as a combat life saver, radio operator and conducted long

range patrols. Completed Nuclear, Biological and Chemical Weapons school. Received Army Accommodation

Medal, Army Achievement Medal and Army Service Ribbon.

EDUCATION

Cerritos College - Cerritos, CA

2009 to Present

ADDITIONAL INFORMATION

1 have also built a trustworthy relationship with the Beverly Center Management

Department team and it's tenants.

1 work well under pressure, able to complete tasks in a timely manner.

I'm able to provide detailed information regarding video evidence retrieval and also able

to provide a time line explaining the information gatheredfrom the tapes.

Additional Skills & Abilities

Public Relations

Typing

Team Work

Skills in Microsoft word & excel

Good oral and written communications

Ability to work well under pressure

Attention-to-detail

Ability to work with others

Tenant Good Will Ambassador

Refrences: Adrian Martinez (Bureau of Prisons) Senior Corrections Officer 213-***-****

Matt Gonzalez (Commerce Public Safety) 323-***-****

Matt Arreguin (Security Supervisor) 909-***-****



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