Carol Anne Welsh

***** **** *** ***** *

Puyallup WA 98375

214-***-**** (Cell)

acgtbz@r.postjobfree.com

SUMMARY:

Experienced professional with planning and organizational skills that

balance work, team support and ad-hoc responsibilities in a timely and

professional manner. A Quality Assurance Software Tester who communicates

extremely well with others, is very organized, is a quick learner with a

keen eye for detailed projects, and enjoys the public.

A unique combination of technical skills using a multitude of software

products and protocols including Word, Excel, Visual Basic, ODBC, TCP/IP,

HTML, CSS, RSS, Text Parser, SQL, C#,.NET Framework, Team Foundation

Server, Sharepoint, Visual Studio 2008 and 2012, virtual technology (Hyper-

V), testing of IOs mobile application and web hosted software as well as

embedded software and wireless capabilities and the implementation of

mission-critical software systems.

RELEVANT EXPERIENCE:

March 2001 to August 2014

Hired as: Quality Assurance Engineer

RMG Networks (formerly Symon Communications, Inc.)

Dallas, TX

. Extensive use and installation of MSSQL for testing purposes

(different versions).

. Responsible for DB testing for Community Contact Center (a web-based

automated Call-Center application used to gather data statistics,

control staffing and IT costs, and monitor agents for real-time

adherence). Writing of test plans (all releases) and automated test

scripts with Rational Test Software for Community.

. Responsible for writing test plans, getting necessary information to

verify full coverage via developer, specs or internet if necessary for

remaining products.

. Testing embedded software by downloading the software (via Filezilla)

to the SDA (Symon Digital Appliance: set-top box) and then testing

different protocols, verifying all wireless capability options and

full SDA functionality.

. Full/solely responsibility for test plan creation and testing of Symon

Inview Mobile (IOs mobile application and web hosted software) for two

versions.

. Testing of Web-based software suite and manual testplans:

DesignStudio, DesignStudioLite and ContentCourier.

. Initially used "Heat" Defect Tracking system.

. Upgraded and then use of TFS 2010, 2012 and then 2012 for defect

management and tracking.

. Completed training in VisualStudio 2013 Test Manager and Coded UI

training this year.

. Verify severe defects are corrected prior to release.

. Familiar with all aspects of Scrum methodology and SDLC.

. Manual product testing including web applications, mobile application

software (iPhone, iPad, Android), desktop software, electronic LED

display sign software and Symon Digital Appliance (a set-top box

controlling digital display content of various types (data, tv, video,

etc) and formatted into various display areas).

. Manual product testing for data from phone switches and proprietary

collectors include full testing of the following Symon collectors: XML

Connector, Genesys651 and Genesys7, ODBC collector, Text Parser

Collector, Regular Expressions Collector as well as other proprietary

specific collectors for call centers and data/phone switches.

. Provide information to the documentation department regarding various

products as needed (ODBC Collector, DataStudio, XML Connector, etc).

. End-to-End and DB testing of DataStudio and its interaction with

DesignStudio and DSL by setting up the full system and using virtual

technology (Hyper-V). Set up and implementing different test

environments (different software versions, operation systems or

protocols) as well as RMG DataStudio features (ContentCourier,

ContentManager, SDA, data filtering of groups on digital appliances

and desktop applications) as well as interconnection with SDA.

. Strong interpersonal skills: support and work closely with software

developers.

May 2000 To March 2001

Hired as: Quality Assurance Engineer

OmniSpace Technologies, Inc.

Formerly known as: Encentris Corporation

Dallas, TX

. Develop, implement and maintain automated test scripts using WinRunner

. Develop, implement and maintain automated load testing scripts using

LoadRunner.

. Create, maintain and execute manual test scripts using TestDirector.`

. Identify product defects and document in Bug tracking: TestDirector.

. Verify defects have been corrected.

. Perform regression testing for new builds.

. Perform manual testing of product prior to product stabilization.

. Support and work closely with developers and software analysts.

. Products include different modules for a web hosted project management

system.

March 1997 to May 2000

Hired as: Programmer I

Cam Commerce Solutions

Henderson, NV

Formerly known as: Cam Data Systems, Inc.

. Design, implement and document new applications for integration with

the existing product line.

. Analyze, document and correct reported software deficiencies in

current and previous releases.

. Supply the corrected programs to Quality Assurance for testing and

distribution.

. Perform maintenance of a workflow management and defect tracking

system.

. Intensive use of the following applications: Visual Basic, BASIC,

Btrieve, Btrieve ODBC, Install Shield, Visual Source Safe, Excel and

Smithware DDF Builder.

. Major project and area of responsibility: RX Tracking (a pharmacy

interface). First application version was written in Visual Basic

using RDC to access Btrieve files. Second version was written in CAM32

Basic with Centura as the underlying database.

December 1989 to December 1995

Systems Administrator (Unix)

Lawyer's Title Of Nevada, Inc.

Las Vegas, Nevada

. Systems Administrator for a UNIX network Performed backups and

archival procedures.

. Trained new hires on the installed computer systems.

. Diagnosed hardware problems and maintained remote office locations.

. Coordinated the set up of two remote branch offices for phone and

computers from design phase through final implementation.

. Relocated two existing offices (one branch and the main office).

. Setup new users to have access on computer system.

. Created cables/connectors for computer terminals.

. Programmed and supported multiplexors.

. Provided support for in house software systems.

. Authored custom programs for the accounting department.

. Produced and compiled corporate reports for the regional office using

Excel, Word, and various other applications.

April 1985 to September 1989

Computer Department Supervisor

Land Title Of Nevada, Inc.

Las Vegas, Nevada

. Helped design and implement a wide area network (Novell) consisting of

an Escrow, Escrow-Accounting, Title-Typing and a Marketing System.

. Authored a training manual for computer programs.

. Trained personnel on the new computer system.

. Responsible for the security and maintenance of programs and equipment

including system backup and archival procedures.

EDUCATION:

Bachelor Of Science In Business Administration, Management Information

Systems Major. University of Nevada, Las Vegas.

UNLV Cumulative GPA 3.05. May 1998.

Associate Of Applied Science In Computing And Information Technology,

Mainframe Emphasis. Clark County Community College. Overall GPA 3.63.

Graduated with Honors. December 1987.

Certificate Of Achievement In Bookkeeping for courses completed in the

Accounting. (High Honors).

Awards Received:

. Graduated with high honors (CCCC - AA - CIT)

. Employee of the 2nd Quarter 1990 - Lawyers Title.

. Employee of the Year 1990 - Lawyers Title.

. Perfect attendance 1991 - Lawyers Title.

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