RIZ BADSHAH

571-***-****

acgtbb@r.postjobfree.com

EXPERIENCE SUMMARY

. Articulate, well certified senior level Project Manager with more than

** ***** ** ********* *** tactical project management, leadership

experience in the Government and Private Sector, technical expertise

and training skills.

. Comprehensive background in the management of the day to day

operations of multiple, concurrent projects ranging in size and

technical complexity from $ 500,000 to more than $60-200 million.

. Over 14 years of successful MS- Windows Systems/Servers upgrade and

roll out experience of over 30,000 Servers/Laptops

. Over 10 years of successful Datacenter and vendor management and Cloud

computing (Amazon, Navisite, Equinix) and Telecom (AT&T, Orange and

Verizon) experience.

. Successfully implemented INFOSEC and two factor authentication and

Identity management solutions over the past 15 years (CAC/PIV,

Tivoli/ICAM, RSA, PhoneFactor,etc)

. More than 15 thorough years of leadership experience spans team sizes

of between 3-50 direct reports at any given time. Interviews, hires

and trains new employees; conducts performance reviews, signs and

tracks time card activity and handles any personnel issues as they

arise.

. Over 15 years of MS Project utilization and proficiency with strong

ITIL and ITSM delivery (Maximo, ISM/SCCD, Clarity, Service Now, IBM

and BMC, Jira/Confluence/Altassian) and process management of complex

projects.

. Over 15 years of solid ITIL Ver. 3, SCRUM/Agile, CMMI Level 4 and RUP

process expertise.

CERTIFICATIONS AND AFFILIATIONS

. ITIL V3 Foundation

. PMI/PMP/PMBOK

. CMMI Level 4 (Integrated Product and Process Development)

. Six Sigma (Performance Measurement)

. MCSE, MCT, Microsoft Corp, 1997

. CCDA, CCNA, Cisco Corp, 1998-2000, CCI, CCA, Citrix Corp, 1999

Sr. Project Manager, Amtrak, Washington, DC

March 2014 to Present

. Successfully completed and led the ITSM Process roll-out to the Amtrak

IT Enterprise of 25K users

. Utilized Agile/Waterfall SDLC Methodologies for SCCD Development

. Provided weekly briefings to CIS, CRO and CDO Leadership

. Successfully fulfilled ORR (Operational Readiness Review) and Q-Gates

requirements for ISM/SCCD, GSMRT Projects as PMO representation

. Successfully managed the Laptop roll-out to 5K users

. Led various IT cross functional teams from IT Governance,

Incident/Problem and Change Management, Amtrak Training Team for ITSM

projects.

. Provided weekly and monthly Project Status reports and financial

reporting to executives and the PMO on Capital funding and OPEX based

projects

. Represented Change Management team by participating in CCB, CABs, E-

CAB meetings and Daily Operations calls

. Developed and maintained all projects documentation on the Amtrak EPM

SharePoint and ORR sites including Project Plans, Schedules, Minutes

Reports, and Risk/Action logs

. Managed the upgrade of Middleware (VM Ware, AIX, LDAP, Web sphere) and

ITSM tools such as, IBM Maximo/Tivoli, ISM 7.1, SCCD 7.5

. Coordinated Training and planning for ITSM/SCCD programs

. Quickly resolved complex issues and risks to successfully complete

Major Projects

Program Manager, American Red Cross, DC/Ashburn,

VA

April 2013 to September 2013

. Successfully led the PMLC/PMO for the CAS, CAN, NSS, programs

. Maintained appropriate documentation and appropriate approvals on

project scope, budget, timeline, risks/issues, and project status

reporting via SharePoint, PlanIT/Planview and other media

. Successfully managed the roll-out of laptops to 15 users

. Utilized Jira/Altassian for Agile/Scrum SDLC Management

. Successfully Migrated to Office 365 Cloud

. Utilized CA Clarity PPM for Projects and Process management

. Successfully planned and managed the migration to hosted services for

Deltek TE, Costpoint 6-7.1 and Impromptu reports to Cognos

. Successfully led and coordinate design, development, and

implementation activities with the application vendor utilizing

Agile/Waterfall methodologies

. Provided quick resolutions to the logistics and technical functions

between Banks/Financial firms and Service Providers and Operations

management between Vendors and institutions

. Quickly resolved issues with vendors and service providers and

maintained Meeting Minutes and on SharePoint

. Successfully led and planned the migration of 15000 case workers from

CAS Siebel/Oracle to Hosted Services

. Worked closely with the business team to develop business process

models, Project Plan, Schedules, Deployment/Communications documents

and standard operating procedures and Resource Management

. Reviewed and approved project requirements, specifications, developed

business processes and recommendations utilizing ITIL/ITSM and Red

Cross standards and industry best practices/methodologies

. Successfully procured third party vendors and services utilizing Ariba

Business Commerce solutions and SOW/Task Order Management

. Monitored and approved vendor SDLC and sprints development and

tracking via Altassian Confluence/Jira, Project Tracker and Change

Request Forms

. Quickly identified and effectively communicated business issues/risks

and recommended solutions to the VPs and Steering Committee

Sr. Program Manager, Atos, Ashburn, VA

July 2012 to April 2013

. Successfully led ITSM/ITIL and PM @ Siemens processes and HP/Planview

Project Portfolio Management (PPM) Service Management, Operational

Service Desk (OSD) Remedy, Mosaic tool implementation, initially

around Access Management, Change Management, Release and Configuration

Management for HW Refresh and Site Migrations for Atos/Siemens

. Utilized Jira/Altassian for Agile/Scrum SDLC Management

. Utilized CA Clarity PPM for Projects and Process management

. Utilized Agile methodology for delivering Siemens Software suite

. Successfully managed the $220M Budget and delivered the project on

time and within Cost

. Identified the requirements/information needed to introduce new users

to the Access Management and Change Management processes for

migrations and decommissioning

. Successfully led and managed the migration of 30,000 servers and

processes for Latin America, Europe (EMEA)and US

. Reported post migration issues to stakeholders and customers and

provided prompt solutions to the issues

. Coordinated the addition of the configuration information and Service

Catalogs

. Facilitated the training/socialization of the processes to the

acquired companies

. Facilitated issues or questions following the rollout of the

integration

. Provided weekly and monthly deliverables to the Stakeholders and

Global Director

Sr. ITSM Project Manager, Neustar, Sterling,

VA

February 2012 to July 2012

. Successfully led ITSM/ITIL processes and Service Now tool

implementation, initially around Access Management, Change Management

and Configuration Management for Corporate and acquired companies

. Successfully managed the roll-out of laptops with Neustar Images

. Successfully utilized Agile methodology for managing offshore team and

delivery

. Utilized CA Clarity for Portfolio Project Management and trend

reporting

. Identified the requirements/information needed to introduce new users

to the Access Management and Change Management processes

. Worked with acquired companies to obtain the configuration information

needed from them to map to the processes.

. Coordinated the addition of the configuration information and Service

Catalogs

. Facilitated the training/socialization of the processes to the

acquired companies

. Provided weekly and monthly deliverables to the Stakeholders and CTO

Sr. Consultant, NET2EZ, Ashburn, VA

September 2011 to February 2012

. Management and supervision of full-time and contract data center 15-20

technical leads

. Utilized Jira/Altassian for Agile/Scrum SDLC Management

. Successfully planned the rollout of Laptops and Exchange to all 3

sites

. Utilized CA Clarity PPM for Projects and Process management

. Provided daily direction and mentoring to team members and technical

leaders

. Responsible for directing, establishing, planning and implementing the

policies, procedures based on ITIL V3 and projects to support the

organization

. Managed all 3 Virginia locations

. Manage the deployment, maintenance, support of Enterprise applications

and Systems software, operating systems, migrations

. Planned, coordinated and successfully coordinated, on-site support of

all activities associated with the implementation/installations of

infrastructure

. Responsible for budgeting, purchasing and vendor management

Sr. Operations Manager, Siemens Government Services, Reston, VA

May 2010 to 08/2011

. Led and managed Operations and SDLC Programs for the following: DHS,

Dept of State and DoD

. Utilized Plainview for Portfolio management and reporting on Various

Siemens' projects

. Successfully managed the implementation and roll-out of Laptops to 700

remote users

. Utilized CA Clarity PPM for Projects and Process management

. Utilized Service-Now for IT Operations support.

. Successfully Utilized Agile methodology for delivering Siemens' Career

Site

. Planned, led and successfully delivered projects related to IBM

Maximo, Netcool/Tivoli/ICAM, Exchange 2010, Morpho, Antenna, Cognos,

Deltek and Costpoint, HP Service Management

. Recommended and led the installation of Tivoli/ICAM for managing

servers and data center monitoring

. Successfully, planned, procured and led the implementation of Cloud

based computing via Navisite and Amazon for Siemen's critical business

applications

. Successfully managed RSA token two-factor authentication for 700

remote users

. Successfully managed Navisite Datacenter, DR and vendor management

. Led IT department operational planning and projects. Organize and

negotiate the allocation of IT Operations resources.

. Successfully managed the migration of "in-house" service ticketing

software to BMC Remedy

. Worked with stakeholders to define business and systems requirements

for new technology implementations.

. Ensured the efficient utilization of IT resources - including

personnel, hardware and software.

. Developed maintenance schedules for network and systems equipment.

. Managed all reports and documentation related to network and systems

operations.

. Developed and implemented functional policies and procedures,

including those for network and systems architecture, standards and

service provisioning.

. Managed the development, testing, deployment, monitoring, maintenance,

upgrades and support of IT systems, including networks, data centers,

servers, PCs, operating systems and associated hardware.

. Developed departmental budgets, business case justifications and

cost/benefit analyses for IT spending and initiatives.

. Recommended and/or approved purchases of equipment and supplies in

order to meet operational requirements of the business.

. Analyzed existing operations and made recommendations for the

improvement and growth of network infrastructure and IT systems.

. Conducted research and remained current with the latest technologies

and solutions in support of procurement efforts.

. Maintained asset management for IT hardware, software and equipment

using automated tools including Managesoft, Configuresoft, BigFix,

Bit9, IBM Tivoli, IMSS, Trend Micro, Antenna, Morpho, IBM Maximo,

Costpoint, Citrix, VMware ESX, Cognos, Deltek CRM,etc.

. Managed operations staffing, including recruitment, supervision,

scheduling, development, evaluation and disciplinary actions.

. Successfully managed operations-related projects and project portfolio

and nominated for the TOP+ Award for Cost Optimization and Performance

Program Manager, Department of Defense (DOD) (McNeil Technologies),

Arlington, VA

April 2009 to 01/2010

. Led and managed the Strategic Management Systems (SMS) Program Office.

. Successfully implemented ITIL project, delivery and process management

for the SMS Application development and deployment

. Utilized CA Clarity PPM for Projects and Process management

. Utilized Agile Methodology for Army Proprietary software

development/delivery

. Successfully managed and utilized CAC two-factor authentication and

Identity management for accessing Army Network.

. Served as a Trusted Advisor to the Government Program Director and

aligned strategic focus of the SMS Program throughout the Head

Quarters Dept of Army (HQDA), Army Commands (ACOMs) and Direct

Reporting Units (DRUs) via meetings, briefings, demos, training and

presentations.

. Successfully managed SMS Datacenter at the Pentagon

. Managed trouble tickets, enhancements, and reporting via BMC Remedy

. Provided a basis to assess the overall balance of Army initiatives, to

measure Army-wide performance and to assess progress for its agencies.

. Conducted SMS briefings and coordinated training via DCO (Defense

Connect Online)

. Successfully lead and managed the spiral development of the SMS

Program and its releases

. Lead Change Management (CM) meetings with the vendor to identify and

address enhancements and bugs for new releases.

. Initiated new Business processes, policies, and SOPs for the SMS

Program Office.

. Conducted performance reviews, interviews and hiring for the SMS team

. Lead the weekly meetings and furnished monthly reports to the Program

Director.

Task Order Manager, Office of the Comptroller of Currency (OCC)

(Pragmatics, Inc), Washington, DC

November 2007 to March 2009

. Led and managed the IBM Rational team, Large Bank applications,

developers, testers, technical writers and interfacing and reporting

to the OCC Business Units and Project Management Office (PMO)

. Utilized CA Clarity PPM for Projects and Process management

. Utilized Agile methodology for successful delivery of LB/ID and PAD

bank applications

. Successfully managed OCC's Datacenter, Amazon Cloud to support LB/ID

and PAD applications

. Successfully implemented ITIL/ITSM project, delivery and process

management for the Large Banks Application development and deployment

. Successfully lead and implemented RSA two-factor authentication for

LB/ID remote users.

. Served as a Trusted Advisor to the Government PM and COTR and

conducted meeting and presentations for the OCC Large Banks'

management.

. Conducted presentations and provided monthly IPR (Internal Program

Review) financial reports on FFP (Firm Fixed Price) and T&M projects.

. Inherited the APR/APY project that was in jeopardy of being lost due

to bad design and management. Through series of actions, lead team to

subsequently deliver an outstanding project that was completed on time

and met customer's approval.

. Created and implemented release procedures for the Mid-Large Bank

projects that increased efficiency, accelerated customers'

satisfaction and slashed error rate by 60%.

. Saved over $200,000 in design costs for Examiner View program by

utilizing in-house architecture and design teams.

. Developed and maintained documentation related to LB-PAD, APRWIN and

Rational on OCC SharePoint site.

. Developed and submitted Change Request Forms, check-lists and lessons

learned documents for LB-ID and SIS-PAD releases.

. Updated and maintained MS-Project schedules, budget, invoicing and

project plans for LB-PAD and Rational projects.

. Interviewed, hired and recommended new personnel for the T&M projects.

. Tracked, managed and reported on bugs, enhancements and defects

related to LB-ID, SIS-PAD and APRWIN applications via Remedy and

Bugzilla.

. As a member to the ECMPO (Enterprise Change Management Program Office)

participated in the Enterprise Change Control Board (ECCB) meetings

and approved CM, release management, patching and infrastructure

change management requests.

. Supported and managed the deployment of IBM Rational 7.01 tools to the

Enterprise consisting of ReqPro, ClearQuest, ClearCase, Project

Console, Rational Administrator, Performance Tester, Functional

Tester, Manual Tester and Software Modeler.

. Developed the Security Vulnerability Assessment documentation and

report for LB-PAD.

. Successfully managed the migration of MS Reporting services and BASEL

II reports for the Large Bank customers.

Project Management Services Manager, Missile Defense Agency (MDA)

(SI International), Falls Church, VA

February 2006 to October 2007

. Served as a Trusted Advisor to the Government PM and COTR and

conducted meetings and presentations for the DOD Army executives

consisting of Generals, SES' and Civilian PM and technical

representatives.

. Led and managed a team of fifteen Sr. Engineers on the Software

Integration Team (SIT).

. Developed escalation procedures for the SIT Operations Management,

outages, and patching resulting in 50% efficiency and resource

availability

. Saved MDA over $400,000 in Network Management tools by utilizing in-

house solution

. As a Services Manager at MDA, developed, scheduled and initiated the

MDA Outreach program for training MDA employees in the following

Technologies, MS-Office, Adobe, and Project which resulted in employee

productivity and reduced service requests by 70%.

. Initiated, managed and delivered the entire Outreach Program for MDA

NCR on time and within budget

. Developed SOPs, SLAs, and mitigation plans for SIT, resulting in 80%

resource productivity

. As a key member for the DOCN Configuration Management (CM), authorized

and approved System Change Requests (SCR) of Software, Change

Management Request (CMR) Network Services, IAVAs\patching and hot

fixes.

. Managed and implemented the tracking of more than 200 applications and

supervised the testing of core COTS\GOTS applications consisting of: E-

Tasker, EMS, Hummingbird, CIMS\SOMARDS, IWS 3.0, Pride, PD2\SPS, DTS,

and DCPS.

. Developed custom surveys, project schedules and implementation plan

for the Outreach Program.

. Developed the XP migration plan for 2500 plus nodes to the Enterprise

Domain utilizing MS Project 2003.

. Supervised and tracked the status of IAVA compliance patching on

NIPRnet and SIPRnet networks.

. Conducted weekly SIT team meetings to motivate, commend and obtain

status of current and new projects.

. Interviewed, conducted performance reviews and hired new personnel to

support the high-level MDA environment.

. Developed Risk Management procedures and policies for the MDA PMO

resulting in pro-active issue management and reducing issues by 75%

Operations Project Manager, Department of Health and Human Services

(Convergenz/Unisys), Reston, VA

November 2005 to January 2006

Senior Project Manger, Defense Information Systems Agency (FCBS), Falls

Church, VA

July 2004 to October 2005

Program Manager, Financial Crimes Enforcement Network FCBS/Vista

RMS Vienna, VA

March 2003 to July 2004

Senior Project Manager, Cyios Corporation, Department Of Defense/Pentagon-

IMCEN, Arlington, VA

June 2000 to February 2003

Microsoft Certified Trainer, (MCT, George Mason University (Tekstrategy),

Reston, VA (Concurrent with other employment)

April 2000 to August 2002

Microsoft Certified Trainer, (MCT, Tekvision (Tekstrategy Inc),

Centreville, VA

Cisco Training Consultant, Howard University (Tekstrategy Inc), Silver

Spring, MD

Team Lead/Sr. Systems Engineer, Department of Army, PM Soldier (Cyios

Corp), Fort Belvoir, VA

March 2000 to May 2000

Technical Director, Digital Corporation, Reston, VA

February 1998 to February 2000

Sr.Technician/Wireless Advisor, Tandy Corporation, Springfield, VA

November 1995 to January 1998

TCP/IP Lead, Erols Internet, Springfield, VA

June 1993 to September 1995

EDUCATION

Business Administration/CIS, Northern Virginia Community College,

Annandale, VA, 1993

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