DREW JACKSON

**** ***** ***** *****, ****** GA **096 770-***-**** acgt9c@r.postjobfree.com

OBJECTIVE

TO FEEL CONFIDENCE AND SECURITY FROM A CARING COMPANY DESIRING GREATNESS. I STRIVE EVERYDAY TO DO

SOMETHING BETTER OR FASTER THAN THE DAY BEFORE AND I DESIRE A POSITION IN LIFE COMMENSURATE WITH THE

REWARDS THAT LIFESTYLE HAS NETTED ME.

SKILLS & ABILITIES

MANAGEMENT

MORE THAN 10 YEARS OF EXPERIENCE MANAGING REPAIR LAB ENGINEERS, FIELD TECHNICIANS, AND IT PROJECT COORDINATORS. SINGLE HANDEDLY DRIVEN A WIDE RANGE

OF IT PROJECTS FROM START TO COMPLETION, AND RESCUING OF FAILED PROJECTS TO GET BACK ON TRACK.

COMMUNICATION

EXPERIENCED IN TEACHING AND LECTURING ON A WIDE RANGE OF IT FIELDS, PRACTICES AND OTHER SUBJECT MATTERS. I HAVE SPENT A GREAT DEAL OF TIME CREATING AND

EDITING TECHNICAL DOCUMENTS USED BY LARGE ENTERPRISE ORGANIZATIONS. I HAVE CREATED DOZENS OF SCOPES OF WORK FOR IT PROJECTS AND OPERATION OF THE

TSC.

EDUCATION

CCDP CURRENT STUDY CISCO NETWORKING ACADEMY

MAJOR: NETWORK ARCHITECTURE

CCNP 12/2012 CISCO NETWORKING ACADEMY

MAJOR: ROUTING & SWITCHING

MINOR: DESIGN

CCNA-WIRELESS 12/09 GLOBALNET TRAINING

MAJOR: WIRELESS NETWORKING

CCNA 02/06 GLOBALNET TRAINING

MAJOR: NETWORKING

MCSE 08/05 GLOBALNET TRAINING

MAJOR: WINDOWS 2000 SERVERS ENGINEERING/ADMINISTRATION

COMPTIA A+ 03/03 ITEC

MAJOR: HARDWARE & OPERATING SYSTEMS

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HIGH SCHOOL DIPLOMA 05/97 SYLVAN HILLS HIGH SCHOOL

MAJOR: COMPUTER SCIENCE

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EXPERIENCE

STAGING CENTER MANAGER TELAID INDUSTRIES FEB 06 - PRESENT

DESIGNED (FROM THE GROUND UP), CONFIGURED AND CODED, AND CURRENTLY RUN THE LARGEST TECHNOLOGY STAGING AND CONFIGURATION CENTER IN THE SOUTHEAST

US.

SPECIALIZED IN TAKING BRAND NEW MARKET HARDWARE, LEARNING HOW TO USE AND CONFIGURE THE DEVICE(S), AND THEN CREATE A RAPID DEPLOYMENT ENVIRONMENT

FOR LARGE SCALE ROLL-OUTS

RESPONSIBLE FOR THE DESIGN, TEST, AND USE OF CONFIGURATION PROCEDURES FOR CLIENT ROLL-OUTS, TO INCLUDE, BUT NOT LIMITED TO, NETWORK DEVICE CONFIGURATION

SCRIPTS (SHELL, VBS), SETUP DOCUMENTATION (SCOPES OF WORK), AND TESTING AND VALIDATION PROCEDURES.

RESPONSIBLE FOR CORRECT CONFIGURATION AND OPERATION OF CISCO SWITCHES, ROUTERS, WAE SERVERS, TERMINAL SERVERS, DESKTOPS, WINDOWS SERVERS, ACCESS

POINTS, SECURITY CAMERAS, POS DEVICES (REGISTERS AND DEBIT CARD MACHINES)

RESPONSIBLE FOR TROUBLESHOOTING AND REPAIRING OF MAJOR BRAND PC'S, SERVERS, AND A VERY LARGE RANGE OF CISCO NETWORK DEVICES.

EACH NEW PROJECT REQUIRED THE CREATION OF NEW NETWORKS TO ACCOMMODATE THE CONFIGURATION OF DEVICES WITHOUT DISTURBING THE ENVIRONMENTS FOR OTHER

CLIENTS/PROJECTS.

PROJECTS I HAVE CREATED CONFIGURATION SCRIPTS OR PE CONFIGURATION ENVIRONMENTS FOR:

1. ULTA BEAUTY STORES

1. WINDOWS PE BOOT ENVIRONMENT WITH CUSTOMIZED MENU AND WIM HARD DRIVE IMAGING FOR LENOVO TOUCHSMART PC'S, LENOVO DESKTOP

PC'S, AND HP DL360 SERVERS.

2. 2 CUSTOMIZED VBS SCRIPTS FOR AUTOMATIC CONFIGURATION OF CISCO 2960 SWITCH AND 4402 WLC CONTROLLER BASED ON 3 DATA POINTS.

2. ALDI GROCERY STORES

1. CUSTOMIZED VBS SCRIPTS FOR AUTOMATIC CONFIGURATION OF HP 24-PORT SWITCHES BASED ON 2 DATA POINTS.

2. SEGREGATED AND CUSTOMIZED NETWORKS FOR CONFIGURATION OF T-MOBILE 4G ROUTERS

3. BRICKSTREAM/EXPERIAN/BVI RETAILNEXT/ULTA

1. CUSTOMIZED WINDOWS PE BOOT ENVIRONMENTS FOR EACH CUSTOMER FOR THE AUTOMATIC FIRMWARE UPGRADE AND CONFIGURATION LOAD OF MONO

& STEREO HUMAN ANALYTICS CAMERAS.

4. MORGAN STANLEY/SMITH BARNEY

1. VBS SCRIPTS FOR CONFIGURATION OF ALL MSSB DATA AND VOICE CPE'S FOR NEW STORES AND RELOCATIONS.

1. DATA - CISCO 3925 ROUTERS, CISCO 3560 & 4507 SWITCHES, WAE-574/594 & WAE 674/694 IP ACCELERATION SERVERS, AVOCENT

CYCLADES TERMINAL SERVERS.

2. VOICE – AVAYA G350 & G450 VOICE GATEWAYS W/ S8300 VOICE SERVERS. AVAYA 9630 & 9640 IP PHONES AND SIDECARS

5. FIRST CASH PAWN

1. CUSTOMIZED VBS SCRIPTS FOR CONFIGURATION OF AXIS & SONY IP CAMERAS

2. CUSTOMIZED NETWORK ENVIRONMENT FOR CONFIGURATION OF NEXT LEVEL SECURITY GATEWAYS

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6. WAL-MART STORES

1. ADVANCED, CUSTOMIZED VBS SCRIPTS AND PE ENVIRONMENTS FOR CONFIGURATION OF ALL SWITCHES, ROUTERS, PRINTERS, PC'S, AND SERVERS IN

WAL-MART STORES

1. CISCO 3745 ROUTERS, 4503 & 3750 SWITCHES (MDF), 3560 & 2960 SWITCHES (IDF).

2. CUSTOMIZED WINDOWS PE ENVIRONMENT FOR IMAGING OF PC'S AND SERVERS (REQUIRING MULTIPLE NETWORKS FOR SIMULTANEOUS

CONFIGURATION WORK)

3. UNIX SHELL SCRIPTS FOR VALIDATION AND TESTING OF NETWORK HARDWARE AND PC'S NEWLY INSTALLED.

7. REGAL CINEMAS

1. CUSTOMIZED PE ENVIRONMENT W/ SEGREGATED NETWORK FOR TOUCH-FREE IMAGING AND BIOS CONFIGURATION OF NCR POS TERMINALS

HELPDESK MANAGER STALEY, INC. AUG 04 – FEB 06

RESPONSIBLE FOR RUNNING HELPDESK CHARGED WITH ROLLOUT SUPPORT.

RESPONSIBLE FOR ALL ADMINISTRATIVE TASKS INVOLVED IN HELP DESK MANAGEMENT, I.E. SCHEDULING OF TECHS. RESPONSIBLE FOR CHECK IN AND RELEASE OF ALL TECHS.

PROVIDE DIRECT 1, 2, & 3

ST ND RD

LEVEL SUPPORT FOR FIELD TECHNICIANS INSTALLING NETWORK HARDWARE AND END DEVICES

TROUBLESHOT, AND IF NECESSARY, CONFIGURED CISCO CATALYST 3924’S, 3950-G’S, AND 4506 SWITCHES FOR OPERATION IN WAL-MART STORE ENVIRONMENT.

TROUBLESHOT AND CONFIGURED CISCO 3620’S, 3725’S, AND 2851 SERIES ROUTERS FOR OPERATION IN STORE ENVIRONMENT.

DIRECTLY SUPERVISED 3 HELP DESK TECHNICIANS IN EVERYDAY ROLLOUT OPERATIONS, TROUBLESHOOTING, AND REPAIR OPERATIONS.

DIRECTLY SUPERVISED UPWARDS OF 100 FIELD TECHNICIANS ONSITE AT WAL-MART STORES.

USE OF CRITICAL THINKING AND LOGICAL REASONING TO DETERMINE POINT-OF-FAILURE FOR NETWORK DEVICES INCLUDING SERVER NETWORK CARDS, THIN CLIENTS, NT AND

UNIX SERVERS, SWITCHES AND ROUTERS, AND PRINTERS AND WORKSTATIONS.

SUPPORTED FIELD TECHNICIANS WITH CABLING PROCEDURES FOR CAT5 AND FIBER OPTIC (6 & 12-STRAND MULTIMODE).

WROTE NUMEROUS CONFIGURATION SCRIPTS (VISUAL BASIC AND BATCH) FOR CONFIGURING OF SWITCHES AND ROUTERS, AND FOR EASE OF LOGIN TO DIFFERENT NETWORK

DEVICES.

USED REMEDY ACTION SYSTEM FOR LOGGING EVENTS INVOLVED WITH DIFFERENT SITES.

RESPONSIBLE FOR MANY PEOPLE FINISHING ANY NUMBER OF PROJECTS IN WAL-MART ENVIRONMENT WITHOUT LOSING STABILITY OR PRODUCTION.

PROVIDED GENERAL NETWORK, SERVER, PC, THIN CLIENT, AND PRINTER TROUBLESHOOTING AND REPAIR FOR ROLLOUTS, SERVICE TICKETS, EXPANSIONS, REMODELS, AND NEW

STORES.

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WINDOWS SERVER ENGINEER COMPUCOM DEC 03 – JULY 04

VENDOR FOR ROBERT HALF TECHNOLOGY

STARTED WITH WINDOWS OS STABILIZATION TEAM.

RESPONSIBLE FOR SECURITY PATCH INSTALLS, UPGRADES, HARDWARE DEVICES, SUBSEQUENTLY INSTALLED PROGRAMS, BACKUPS AND HARDWARE REPLACEMENTS.

PROMOTED TO SERVER ENGINEERING STABILIZATION TEAM AFTER 1 MONTH.

ASSISTED IN TROUBLESHOOTING AND REPAIR OF OVER 100,000 WINDOWS NT, WINDOWS 2000, AND WINDOWS 2003 SERVERS.

RESPONSIBLE FOR CHANGES TO SERVER OPERATING SYSTEMS OR UPDATES TO INSTALLED SOFTWARE.

UPDATED SERVERS WITH ASP WEB PAGES UPDATES, COM+ OBJECT INSTALLS, THIRD-PARTY SOFTWARE INSTALLS (ULTRABAC, TIVOLI, VNC, NETOP), AND SMS PACKAGE

PUSHES.

PARTICIPATED IN NEW PROJECTS, I.E. WINDOWS 2003 SERVER INSTALL AND WINDOWS NT TO 2000 SERVER MIGRATION.

DSL NETWORK ENGINEER ALLTELL JULY 03 – DEC 03

VENDOR FOR PARX GROUP.

PROVIDED 2 DSL USERS USING FRAME RELAY AND ATM CIRCUITS.

ND

LEVEL TECHNICAL SUPPORT FOR

EXPERIENCED IN DIRECT CUSTOMER SUPPORT.

PROVISIONED, TROUBLESHOT, AND REPAIRED CUSTOMER CIRCUITS.

USE OF PRODUCT KNOWLEDGE AND EXTENSIVE TROUBLESHOOTING EXPERIENCE TO SOLVE DEADLINE RELATED ISSUES IN UNDER 4 HOURS.

REFERENCES AVAILABLE UPON REQUEST

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