J enney Rose H ambre

Unit ***, MB **, BCDA

Pamayanang Diego Silang

Taguig City, 1632

094******** \091********

acgt8b@r.postjobfree.com

Job Objectives: Looking for an opportunity to grow professionally in an

establish institution. Prepared to remain long term in the r ight

organization

P rofessional Experiences:

IT Service Desk Specialist - Supporting IT related issues of Global

1.

Colleagues from Continental Automotive

May 16, 2011 – Present

Bilingual IT Customer Service Representative –Supporting

2.

Technical issues for both Spanish and English users at Cybernet

Slash Support from May 2010-May 20113

Bilingual Customer Service at Telus International Philppines from

3.

A ugust 2007-May 2010

Bilingual Customer Service Associate at Cybercity Teleservices

4.

Philippines from June 2006-December 2006

E ducational Background

Graduated Bachelor of Arts in Mass communication

Western Mindanao State University

Zamboanga City

Awards: 3rd H onors, College Level

Summa ry of Qualifications

* E xtensive customer service and customer care experience with

E nglish and Spanish as medium of communication.

* Excellent writ ten and verbal communication skills .

* Ability to build rapport with customers.

* Ability to remain calm in crisis situations.

* Basic knowledge in hardware and software troubleshooting, Lotus

Notes and basic in SRM system

T rainings Attended

Completed the t raining in Updating Technology Skills from

1.

W indows XP to 7 at DB Wizards Makati City

Completed COMPTIA A+ training at Mapua University, Makati

2.

C ity

Completed IT I L V3 foundation training

3.

C haracter References:

Emyl Angeles

Team Leader, Cybernet Slash Support

091*-***-****

L uis Locsin

Team Leader, Telus International Philippines and Cybernet Slash

Support

090*-***-****

Contact this candidate