JOHN N. LEWIS, MBA

*** **** ***** ****

850-***-****

Crestview FL, 32539

acgt7k@r.postjobfree.com

SENIOR-LEVEL MANAGEMENT PROFESSIONAL

...Experience in lean processes; maximizing value while minimizing waste. Successful as a leader and entrepreneur...

Results-driven professional with proven success in managing human capital, marketing, business development, and operations. Solid leadership skills and work ethic while implementing creative ways to identify leaner, more efficient business processes. Motivates and leads dynamic teams; outstanding coach and mentor / instructor. Consistently recruited to revamp underperforming operations; quickly identify operational deficiencies and implement corrective actions. Ability to develop and implement innovative businessplans.

CORE COMPETENCIES:

Creative Problem Solving New Business Development Customer Service Oriented

Cost Containment Operations Management Leader By Example

Performance Re-Engineering Staff Development Planning & Forecasting

Strategic Analysis & Execution Team Building & Mentoring High Energy / No Excuses

PROFESSIONAL BACKGROUND

Warranty Insiders Group, LLC Crestview FL 2010 - 2014

Managing Principal

Management, consulting, and repair-cycle optimization services for repair professionals and mass-merchants.

*Facilitated all aspects of the servicer supply chain for 50+ repair vendors for clients such as Lowes, Wal-Mart, and The Home Depot, among others.

*Daily functions include client acquisition and development, marketing, technical analysis, financial analysis, budgeting and the development of a streamlined user-friendly web interface.

*Developed, communicated and enforced effective Service Department processes.

*Reviewed all work orders for accuracy before being submitted to warranty or customer for billing.

*Coordinated promotional events, sales and service initiatives.

*Trained service managers of single location and regionally franchised dealerships in efficient repair processes and P&L forecasting with a focus on customer service.

*Oversaw completion of 67, 000 unique service events for 19 mass merchant retailers, resulting in 11.6M of revenue.

*Aggressively attracted new business partners.

*Grew revenue year-over-year by 400% through further establishing new client relationships and keeping in-house labor processes lean and manageable.

*Successfully penetrated John Deere, the largest outdoor power- specific dealer in the U.S., within one year of business.

*Conducted demonstrations and subsequent training seminars for participating franchises.

Identified key decision-makers within the company and built business relationships for future growth.

*Managed development of a patent-pending, web-based, "lite and lean" business management system that efficiently tracks all business for multiple clients.

The following clients may be contacted for reference:

Dick Egy, President, Egy's Mower and Chainsaw Service: 440-***-****

Troy Borgman, Director of Marketing and Service, A-Z Lawn Mower Parts: 803-***-****

Asurion, Crestview, FL 2005 - 2010

Service Supply Chain Management - Department Supervisor for Outdoor Power Equipment and ServiceBench

Aftermarket warranty retailer for consumer electronics, appliances and outdoor power equipment.

*Oversaw a staff of 36 who were tasked with recruiting and managing a national repair network that fulfills aftermarket warranty/insurance contracts purchased by end-users.

*Recruited new service partners at a rate of 70+ per year.

*Negotiated territories and rates.

*Implemented quality standards for OPE and Servicebench operating teams. Authored the SOP for OEM/OPE/Servicebench business.

*Developed quality metrics, standards, and monitoring practices.

*Trained new-hires and developed training reference material.

*Provided live video-conference training to domestic and international service partners.

*Provided daily reports and metrics reported up to Executives.

*Created an individual and cumulative monthly performance tracking template that was adopted as a department-wide standard.

*Reduced paid warranty claims by 13.79% through effective negotiation.

*Corresponded daily with upper-management of Lowes, Tractor Supply Company, The Home Depot, among other retailers to effectively resolve service concerns and escalations.

Manager Brooks Taylor may be contacted for reference - 850-***-****

TALK AMERICA, Orlando, FL 2003 - 2005

New-Hire Sales Trainer

A competitive local exchange carrier (CLEC) that leverages the Telecommunications Act of 1996 to offer consumers reduced rates on land-line phone service.

*As a New- Hire Sales Trainer I implemented a successful new sales strategy which focused on informing customers of their rights as consumers instead of relying primary on consumer impulse and standardized scripted sales rebuttals.

*Authored and advanced training curriculum which was disseminated to and adopted by other Talk America call centers.

*Trained rolling four- week classes of new hire employees which yielded a higher level of sales conversions, resulting in greater employee retention.

WINGS, Destin, FL 2001 - 2003

Store Manager

Beach-accessible tropical department store chain that features swimwear, casual sportswear, gifts and souvenirs.

*Managed all store-level operations including staffing, inventory, product placement and building maintenance.

*Increased annual store revenue from 4.5 to 6.25M first year.

*Wrote and implemented a simple inventory management system which rendered real-time visibility into inventory levels and sales trends.

*Successfully reduced labor expenses by narrowly defining and scheduling staff duties as based on business needs and the afore- mentioned data mining.

*Trained staff on customer service and selling techniques.

EDUCATION

WESTERN GOVERNORS UNIVERSITY, Salt Lake City, UT

Master of Business Administration - Business Management & IT

Bachelor of Science - Business College of Marketing Management

MBA competencies include managing organizations and leading people, IT project management, managing human capital, marketing, global economics, accounting, ethical leadership, financial management, data-driven decision making and IT strategic solutions.

BS competencies include business law, marketing communication, quantitative analysis, marketing management and project management.

COMPUTER SKILLS

Windows

iOS

Android

Microsoft Office Suite

Visual Basic or Applications

AS400

PHP

HTML

Network Administration

Hardware / System Building

COMMUNITIY AFFILIATIONS / HOBBIES

Volunteering:

Riverside Elementary (Okaloosa County) Volunteer Librarian & Storyteller

Crestview City Council, Guest Speaker, Political Affairs

Hobbies:

Toastmasters - Statistical Analysis - Gardening - Reading - Repair and Restoration - Governmental Affairs

Contact this candidate