Millette Salerno

*** ******* *** ******** ****, NJ ? Cell: 609-***-**** ?

acgt7g@r.postjobfree.com

HIGHLIGHTS:

. Innovative professional with 10 yrs. of experience in various areas of

Management

. Skilled to drive business growth, capitalize on new revenue potential

and manage all aspects of daily business operations

. Ability to multi-task, adapt quickly and problem solve without

compromise to quality/productivity

. Well regarded for organizational, interpersonal, written, and oral

communication abilities

. Staffed, trained and refined customer service skills Special Events to

increase customer base

. Marketed and developed incentive programs, developed and implemented

on and off site

. Proficient in Microsoft applications: Word, Excel and Power Point

EXPERIENCE:

Account Sales Executive

Equity Communications

Atlantic City, NJ 04/12-Present

. Cold-calling and recruiting potential customers.

. Building relationships with clients, in addition to working

with in clients budgets

. Working with production department writing and edition scripts

for commercials

Directly lead to an increase in business, revenue, and customer

relations.

. Courtesy follow-ups, contacting possible businesses through

events, offers, promotions, phone calls, emails.

Asst. to Sr. VP of Revenue Marketing

Trump Entertainment Atlantic City, NJ

01/06 - 12/11

. Managed relationships checking internet promotions, packages detailing

and up-grading and networking with E-Commerce, Marketing Departments

and outside vendors.

. Increase revenue by 85%, booking rooms and increase play on Casino

Floor.

. Recommended new marketing strategies.

. Networked off existing guest to increase data base and revenue.

. Increased the rate of customer satisfaction through building

relationships.

. Problem solving issues that arise during and after the campaign

journey.

. Implemented and developed best practices or procedures for revenue

tribute.

. Actively participated in business procedure, and development.

. Provided accounting supervision for several departments and ensured

appropriate controls were in place.

Director of Guest Services

Pier Shop's at Caesar's Atlantic City, NJ

01/04 - 01/06

. Liaison between Pier Management, Caesar Casino and Business owner's.

. Planned Special Events with business and restaurant owners.

. Troubleshooter, for all aspects of business. (i.e. security concerns,

staffing, promotions)

. Oversaw the hosting of guest groups, ensuring their successful on-site

experience.

. Advocate with staff for the needs of guest groups; and with guest

groups for the needs of staff.

. Supervised, trained, staffed and coordinated the Guest Services

department and its employees.

Executive Casino Host / Player Development

Tropicana Casino/Hotel Atlantic City, NJ

01/02 - 02/06

Sands Casino/Hotel Atlantic City, NJ

04/00 - 01/02

Harrah's Casino/Hotel Atlantic City, NJ

01/99 - 04/00

Caesar's Casino / Hotel Atlantic City, NJ

08/96 - 01/99

Trump Plaza Casino/Hotel Atlantic City, NJ

1989 - 01/96

. Built professional relationships by refining interpersonal and

customer service skills.

. Increased player data base through communications via e-mail,

telemarketing and networking.

. Maintained customer satisfaction, with repeat business and customer

referrals, while staying within established complimentary guidelines.

. Set up transportation, rooms and Casino Credit working with other

depts., to ensure quality and satisfaction for guest.

. Courtesy follow-ups, contacting possible businesses through events,

offers, promotions, phone calls, emails.

EDUCATION:

Atlantic City Community College, Atlantic City, NJ

Management Training Courses/Certification

Pierce Jr. College, Philadelphia, PA

Business Administration/Associates Degree

References Upon Request

Contact this candidate