Post Job Free

Resume

Sign in

Customer Service Office

Location:
Ambavaram, AP, 523112, India
Salary:
35k per month
Posted:
November 25, 2014

Contact this candidate

Resume:

P.PUSHPALATHA

acgt5i@r.postjobfree.com

Mobile No: 995*******

Career Objective: -

Challenging & Motivating Career that Provides Opportunities to work &

to be a part of a team that Contributes & Responsible to the growth of

the Organization there by achieving Goals of self.

Summary of Skills:

. Excellent temperament to multi-task and coordinate various activities

under high pressure and time constraints.

. Ability to work with relative calm in a high-pressure environment

under strict deadlines and time constraints. Professional with natural

flair for building relations, customer service and proven abilities in

achieving optimum level of customer satisfaction

. Excellent communicator with exceptional talent for problem solving

through reasoned thought processes, as attested to by a track record

for client loyalty and employer satisfaction

. An unwavering commitment to customer service, with the ability to

build productive relationships, resolve complex issues and win

customer loyalty. +

. Proactive professional with highly developed analytical faculties

coupled with excellent interpersonal and communication skills.

. Personable and comfortable communicating with people from diverse

cultures, occupations, and backgrounds. Excellent leadership qualities

with demonstrated capabilities to handle a team and provide on the job

training to the staff and employees.

Front Office Hotel Operations Maintaining health

Operations standards

Team Management Guest Satisfaction/ Night Management/

Management Audits

Customer Housekeeping Documentation

Relationship

Designation : Executive Assistant to MD & Sr.Management.

Company : Todays Healthcare India Pvt Ltd - Brand (Dentys Clinics)

Duration : 15.07.2014 till date.

Main Job Tasks and Responsibilities:

> Administrating any Information Technology requirements including

ensuring data back-up systems & functioning.

> Preparation of travel expense statements, petty cash vouchers,

liquidation expense statements etc. for the team.

> Responsible all this insurance & other personal payments & renewals.

> Sending mails & preparing the NEFT, BG's letters behalf of him.

> Facilitates and draft MD and Executive Director's communications with

key contacts including Board of Directors, state-affiliated

organizations, external colleagues, staff and consultants.

> In the absence of him following his instructions without any fail.

> Coordinating project-based works.

> Gathering the information about the projects is one of my daily job.

> Organizational and planning & liaise with senior management, clients,

external providers

> screen, handle and redirecting calls

> Taking part in arranging official occasions, organize and coordinate

meetings, conferences, travel arrangements

> Prepare and manage correspondence, reports and documents

> Handling all flight bookings International & Domestic flight Recording, transcribe and distribute minutes of meetings

> Adept at managing administrative activities involving purchase of

equipments, maintenance of procurement, housekeeping, safety,

security, employee induction etc.

> Planning and preparing monthly reports pertaining to finance required

for maintaining office infrastructure and facilities.

> Budgeting and cost control measures, Monitoring Budget vis a vis

variance.

> assisting the department in project management, cost optimization and

implementing business expansion plans.

> Contracts management.

> Cost control and ensuring timely implementation of the project.

> Managing repair, maintenance & replacement of office equipments,

appliances, furniture, furnishings, vehicles, building, etc.,

> Handling of all Admin related Work including all Printing Stationary

like Visiting Cards, I cards etc.,,

> Monitor, responding to and distribute incoming communications

> Receive and interacts with incoming visitors

> Interacting with external clients.

> Coordinating project-based works.

> Review operating practices and implement improvements where necessary.

> Booking meeting rooms and all other arrangements related works etc.

> Purchasing, Implementation and operations of Security and Surveillance

> Vendor management- Oversee acquisition, installation and commissioning

of equipments that are required for the facility - IT Systems, air

conditioning etc.

> Processes, Documentation, Business Control checks, audits etc.

> Monitor all Statutory Compliance areas.

> Asset Management of all Site operations assets across multiple

locations.

> Event Management, organizing meetings, conferences, making travel

arrangements and hotel reservations for guests & foreign delegates.

> Liasioning and coordinating with various departments within the

corporate office and all branch offices.

> Active participation in the Leadership Team for Strategic Business

Planning, implementation, client interaction etc.

> Upkeep of office administrative facilities and ensure availability of

daily miscellaneous requirements to provide harmonious work culture to

employees.

> Acting as info-hub for providing administration related information

and supervising administrative activities like general admin,

verification of stationery stock, petty cash, courier, florist, pest

control, housekeeping, etc.

> Specialization in handling back office operations, inter-office

correspondence, confidential mails, quotations, monthly billing,

cheques, etc.

> Arranging for relocation of employees from different parts of India

which includes arrangement for their home and family related needs

such as school admission, transportation and taking care of their

household requirements.

> Arranging accommodation for onsite employees by co-ordination with

various branch offices and to continuously improve the quality of

services by visiting and studying the overseas location.

> Organizing travel for the team, arrange hotel bookings, visas,

tickets, transportation (Travel & Airport transfers), etc.

> Preparing the travel itinerary and report. Maintenance of filing and

records of various documents travel forms etc.

> Admin Help Desk and Expense tracking related to admin help desk.

> Ensure H/K at Front office/ Drinking water needs/Snacks & Lunch

purchase at office

> Quarterly asset verification and updating & Maintaining Library

> Responsible for maintaining regular accounting concepts and

conventions.

> Preparing Standard Operating Procedures and instructions.

> Looking after complete office administration and self correspondence.

> Coordinating between the company and customers and solving the

queries.

> Serves as the main staff support person to the Board, Executive

Committee, Strategic Management Committee and other committees as

needed; meeting coordination, calendar scheduling, prepare and

distribute meeting notices, invitations, travel coordination, reserve

accommodations, manage Board book meeting materials, provide on-site

support and draft and distribute minutes or management notes and

research and analyze key topics as requested

> Developing and maintaining Board membership contacts database

> Oversees general contacts database in cooperation with the Office

Assistant

> Preparing MIS of the sales executives.

> Scheduling tour programmer and appointments.

> Documentation for Passport, Renewal and Visa Applications for various

countries like US, UK, Australia, Singapore, Malaysia, Japan, South

Korea, Russia, China etc

Designation : Executive Secretary to CMD

Company : Kanakadhara Ventures Pvt Ltd

Duration : 05.07.2013 to 14.07.2014

Designation :Executive Assistant.

Company : Continental Hospital Ltd

Duration : 01.09.08 to 04.07.2013

.

Designation : Guest Relations Executive..

Company : Radha Krishna Hospitality Services (RKHS) For HSBC -

Accommodation Hyderabad, India.

.

Duration : 05.04.06 to 30.09.08

Key Accountabilities:

- Conducting minutes of meeting every weekend for the open Discussion on

the present status of market. Accountable for resolving complaints from

in house guests.

TECHNICAL SKILL SET:

- IDS SOFTWARE (FRONT OFFICE).

- MS Internet Explorer and Other Internet related skills

- MS Dos, Windows, MS Word Ver. 2000, XP, Power Point, MS Excel, Thin

Client & Microsoft Outlook.

- Real soft., ERP AMAZON

Education Qualifications:-

SSC from A.P.S.W.R.E.I in 2002.

+2 (M.P.C) from A.P.S.W.R.E.I. 2004

B.Com Graduate from Osmania University in 2008.

Personal Details:

Name: Pushpa Latha .Potnooru

Date of Birth: June 25 1986

Gender: Female

Marital Status: Married

Nationality: Indian

Religion: Hindu

The above information provided is accurate and true to my Knowledge.

Place: Pushpa

Latha .Potnuru

Date:



Contact this candidate