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Customer Service Quality Assurance

Location:
Ambavaram, AP, 523112, India
Posted:
November 25, 2014

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Resume:

Soumya Alzapur

972-***-****

acgt4n@r.postjobfree.com

Status - Greencard

SUMMARY

> Quality Assurance Analyst with 6+ years of experience in Software

Quality Assurance of client server, Web applications, web services,

database and mobile applications.

> Experience using interactive testing tools like Quality Center, and

SOAP UI.

> Hands on experience in Agile-Scrum and SDLC (Software Development Life

Cycle) methodology.

> Expertise in developing and maintaining Test Procedures, Test scripts

and Test cases.

> Hands on experience working with various technologies; SQL, HTML, XML,

WSDL.

> Hands on experience working with Manual Testing

> Extensive experience in planning and executing System, Integration,

Functional and Regression Testing.

> Good experience in Backend testing on SQL Server.

> Excellent communication, interpersonal, intuitive and analysis skills.

> Result oriented professional with ability and willingness to learn new

technologies and environments in short time.

SKILLS

Testing Tools: Mercury Quality Center 10/11, MS Office, SOAP UI

Defect Tracking: QC, YouTrack

Operating Systems: Windows (95/98, 2000, NT, XP, Vista, 7), MAC

OS

Languages: SQL, XML, WSDL

Databases: SQL Server 2005, 2008, MS-Access

Methodologies: Software Engineering (SDLC) Agile-Scrum

Protocols: HTTP, HTTPS

Browsers: IE 6, 7, 8, Firefox, Google Chrome, Safari,

Opera

EDUCATION

. Bachelor's Degree in Computer Science From INDIA

EXPERIENCE

University Hospitals, Cleveland, OH Mar 13

- current

Quality Assurance Analyst

Athena is the web based project that is developed to support health care

practitioners with resources they need to document, track and analyze

patient information. Care coordination module includes patient admin,

discharge tracking, planning.

Responsibilities

> Participated in all aspects of the SDLC.

> Performed GUI testing, Functional testing, Integration testing,

Regression testing, Ad -hoc testing, Negative testing, End to End

testing, User Acceptance testing on analyzed Business Requirements.

> Performed XML validation.

> Developed all the necessary documents for QA Testing like Test

Strategies, Test Plan which includes all test items & Test Cases, and

User Documents

> Worked closely with users and Application developers to ensure that

application development meets to user`s expectations.

> Worked closely with release management team to perform post production

validation.

> Provided sufficient details to development team to reproduce issue (

screenshots, error messages, steps to reproduce, data )

> Queried databases with SQL to obtain sample data

> Tested Web Services using SOAP UI

> Followed the Software Development Life Cycle in all stages of the

project.

> Participated in daily Scrum meetings, sprint planning, deliverable

estimation.

> Prepared test data for positive and negative test scenarios for

Functional Testing as documented in the test plan.

> Developing test plans and strategy.

> Review the test cases for system and integration testing.

> Performed cross browser verification (Firefox, chrome, IE)

> Performed multi device support verification (Mobile, IPad)

Environment: Agile-Scrum,Soap UI QC, Windows, MS-Word and MS-Excel, SQL

Server 2008, Asp.Net, C#, Web Services,XML

Meijer Inc, MI Apr 2011 - Jan

2013

Role: QA Tester

Meijer is a hypermarket chain. It is a web application for tracking

product, services, customer support, marketing of different products,

distributor transaction, customer service location, find distributors

details, email customer.

Responsibilities:

> Reviewed Business requirements and technical design documents,

involved in preparation of test plans and test cases.

> Test Data preparation to support testing.

> Participated in kick off meeting

> Performed front end (GUI) testing, functional, and regression testing.

> Interacted and worked with the development team to solve the problems

encountered during the test case execution.

> Performed Positive and Negative testing on the application.

> Documenting and reporting defects using HP Quality Center, Test

Director.

> Performed regression testing for every modification in the application

and new builds.

> Thoroughly tested the tool in different web browsers.

> Performed Black Box, Functional, Regression, Integration, System and

User Acceptance Testing.

> Preparing Reports for each Bug and working with developers to resolve

it.

> Involved in developing a comprehensive system test plan and created

the test cases.

> Participated in Walk through and defect report meetings.

> Generated Weekly Reports, Defect Reports and Customized Summary

Reports

Environment: Agile, QC, Windows, SQL Server 2008, Asp.Net, C#,VB script

Wipro Technologies Hyderabad, India Dec 2008 - Mar

2011

QA Tester

Project: Prism

Prism (Program Repository for Integrated SKU Management) is a project

to automate set of manual processes involved in the current system. It

includes Web application allowing users to update SKU data, and a

windows service that schedules various back-end processes to pull data

from Data Warehouse.

Responsibilities

> Analysed user/business requirements and developed Test cases.

> Managed test cases and defect tracking using MS Excel.

> Involved in writing SQL queries to check for the data validation.

> Involved in preparing the Traceability Matrix.

> Performed End-to-end testing, Integration Testing, Functionality

testing, Regression testing, GUI testing, Unit testing, Smoke testing

and Backend testing of the application.

> Conducted Back End Testing by executing SQL queries manually.

Environment: Agile, Windows, linux, MS-Excel, SQL Server 2005

Sri Chaitanya InfoTech Ltd Hyderabad, India

April 07 - Dec 07

QA Tester

Project: Accounting Information System

This product consists of two modules. Accounts Receivable System - This

application allows the user to create maintain and process customer

invoices. It also enables the user to make payments against the invoices of

the customers and post them to the General Ledger after the transaction is

completed. Also, delinquent customer reports with the payment details were

generated. Accounts Payable System - This application enables the user to

create, maintain and process the vendor invoices and post them to the

General Ledger after it has been approved

Responsibilities

. Analysed user/business requirements and developed Test cases.

. Managed test cases and defect tracking using MS Excel.

. Involved in writing SQL queries to check for the data validation.

. Involved in preparing the Traceability Matrix.

. Performed End-to-end testing, Integration Testing, Functionality testing,

Regression testing, GUI testing, Unit testing, Smoke testing and Backend

testing of the application.

. Conducted Back End Testing by executing SQL queries manually.

Environment: Windows, MS Office



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