CURRICULUM-VITAE

MIHIR DUTTA

+91-995*******

Email: acgt30@r.postjobfree.com

Career Objective

BPO professional with 14 years of experience in the industry, possessing a strong leadership ability

with a genuine interest in customer welfare,designated as manager.

Looking forward to be part of organization that will provide me a competent atmosphere.

Helping in my growth professionally and also giving me an opportunity to become contributor in the

success of my company.

Total working Experience-14 Years in domestic BPO in outbound sales

Currently working with optimist marketing pvt ltd, Delhi as Manager from Oct 2011 to till date.

Previously working with Effort BPO ltd, Delhi as AM since Dec 2000 to till sep2011

1. Tele sales executive – HSBC Credit cards Tenure Dec 2000 to Nov 2004

Job description

1. HSBC credit card sales as Tele calling executive in Effort BPO ltd.

2. Achieve incentive as well sales targets, start from 30 card booked.

3. Contribute with individual performance and make our team no 1.

1. Team Leader – HSBC CC / PL LOANS Tenure Dec 2004- nov2007

Job description

1. Allocating targets to all agents in team according to vintage. (Team strength 15/5 agents)

2 monthly targets 150 -175 booked HSBC cards /HSBC personnel loan 50 lacs monthly

disbursed target

3. Reporting to management on daily basis –attendance & performance / 2-3 close pickup HSBC

credit cards stb / 1 HSBC PL files min login per agents in 3days.

4. Organizing roaster to control absenteeism and stop attrition.

5. Training sessions for improvement in sales skill.

6. Resolving product related issues of team in quality sessions with QA.

7. Motivation meeting and performance R & R (incentive schemes).

Assistant Manager Operations for 4 years tenure - Dec 2007- Sep 2011.

Process - 1. RBS Bank (ABN AMRO) Credit cards / PL loans.- 3 Team leaders.

Team size& Targets – 35 agents for CC Target – 250 - 300 booked cards

Team size& Targets - 15 agents for PL - personnel loan 75 lacs - 1 CR disbursed monthly.

Process - 2. RCOM - GSM / MNP sales process.

Team size – 50 agents - 3 Team leaders.

Target - 500 activation monthly – 350 new / 150 MNP

Job description

1. Directly responsible for Sales and profit revenue from hub center by achieving the given targets by

team.

2. Training and coordination with new batches at joining to make them comfortable.

3. Retention and Recruitment is the major concern for outbound processes which should be monitor

closely.

4. Work on key areas to generate profit and meet targets given by hub.

5. Regular reporting on sales performance including rewards and recognize.

6. Ability to inspire, motivate and lead a team in right path for process growth.

7. The ability to work under pressure and handle challenging situations dialer or roaster.

8. Decision-making ability and a sense of responsibility according to different situation.

9. Organization roaster for smooth working in team with approved leaves and there should be buffer

agent to control absenteeism issue and control attendance.

10. Solving objection and handling team members in weekend meets.

Manager Operations Tenure Oct 2011- till date

Organization name - Optimist marketing pvt ltd.

Indian deals special offer.

Process –Domestic holiday packages - pan India

Team size& Targets – 60 agents & 4 team leaders Target – 500 billed cases.

Job description

1. results-oriented and completely responsible for the profitability of the particular Hub and quality of

business.

2. Achieving goal of organization and clients by met monthly and quarterly targets.

3. Manage all the daily task and work of the process.

4. Handling the team member and motive them to increase the qualitative performance.

5. Arrangements of training for the new joiners.

6. Makes monthly review of the performance of the employees for the annual appraisal.

7. Make proper utilization of resources and also control cost.

8. Timely arrange the awards for the good performers.

9. Make the standards for the best service quality.

10 Handling team of 60 telesales agents with 4 team leaders.

11. Resolve customer queries to better performance of agents every training session

12. Maintains sales and productivity reports/ weekly business reports and MIS.

13. Manage discipline and work culture on floor to make professionalism.

14. Absenteeism and attrition should be less than 5%.

Technical skills

MS Office / mail / PPT / Vlookup /Internet

Basic knowledge of Computer Application.

Academic Qualification

Secondary Examination from CBSE.

Sr. Secondary Examination from NOS.

Graduate B.A. from Delhi University.

Professional Qualification

Perusing MBA marketing from SMU 2nd yea

Personal details

Father’s Name: Sh. A.B Dutta

Date of Birth : 15thApril, 1980

Gender : Male

Nationality : Indian

Religion : Hindu

Language : English, Hindi, Bengali

Marital Status : Married

Hobbies : Listening to Music

Current Add 364 Sapnaghar, Plot no-6B

Sector -11, Dwarka, New delhi

Mobile # 91-995*******

Date :

(MIHIR DUTTA)

Place:

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