Tim Labenek

acgt2n@r.postjobfree.com

** ***** *****

Ottawa, Ontario K2L 2B4

613-***-****

Project / Change Management Experience 20 years

Certifications PMP/ ITIL

Security Clearance Secret

Languages English / French

Profile

An experienced Project Manager with 20 years experience managing diverse projects in the

public and private sectors often in unionized environments. Dedicated to stakeholder satisfaction,

quality results and continuous improvement. Able to manage and deliver multiple projects with a

high tolerance to ambiguity and stress. Recognized by peers and senior management as a team

leader who delivers cost savings, increased revenue, enhanced customer and employee

satisfaction.

PROFESSIONAL EXPERIENCE

Project # 1 Project Manager – Housing Collaborative Initiative (HCI) – Housing Software

Project # 2 Community and Social Services Department - City of Ottawa

Current

Community and Social Services Department/Housing Services Branch

Manage the full project cycle for the development and implementation of unprecedented

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Social Housing software using Agile project methodology.

Maintain project plan, monitor critical path to adapt to schedule, budget or scope

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priorities and variations.

Motivate and manage HCI management and union team members from eight Ontario

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Municipalities using collaborative, innovative communication and work task

management techniques.

Facilitated the drafting and approval, with legal counsel, of the HCI Consortium

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Agreement which provided governance rules between the HCI members.

Chair and facilitate HCI workgroups, providing frameworks and processes to achieve

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consensus and resolve disputes.

Managed RFP and tendering/contract process for a software developer.

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Align software application functionality with City of Ottawa Strategic Plan.

•

Monitor and integrate technology and legislative trends/changes into application

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current/proposed requirements.

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Develop and maintain RACI (Responsible/Accountable/Consult/Inform) charts that

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define individual roles and Risk Matrices to manage resources and proactively respond to

issues.

Integration of provincial legislation into software application business requirements

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including Ontario Works Act and Ontario Disability Support Program Act.

Knowledge of RBB OneHSN Child Care Waitlist application.

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Responsible to the HCI Governing Group for the day-to-day management of the HCI

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Project.

Responsible for the financial administration of capital and operating budgets.

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Liason between Ministry of Municipal Affairs and Housing, HCI Governing Group and

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Software Developer.

Promote and market HCI software to other Ontario municipalities.

•

Project # 3

Project # 4 Project Manager

Project # 5 Service Ottawa - City of Ottawa

December 2012 to December 2013

Service Ottawa Business Transformation

Managed full project life cycle for multiple initiatives in the Service Ottawa Business

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Transformation program. Departmental projects included work with Community and

Social Services, Bylaw, Client Services Branch, Environmental Services, Parks and

Recreation, Public Works and Revenue.

Projects included cost-effective enhancements to existing IBM (Maximo) and SAP (PM)

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ERP systems and departmental processes.

Co-ordinate departmental projects with Service Ottawa initiatives such as MyAccount

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and Identity Management.

Provided research, policy and program development and analysis, project management

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and evaluation.

Reviewed and integrated City of Ottawa corporate, departmental and branch policies and

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procedures during design phase of project that link to the 2011-2014 City Strategic Plan.

Develop and implement policies and procedures Develop and implement citizen-centric,

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cost-effective project plans that co-ordinate resources between Service Ottawa project

groups and city departments.

Developed and monitored Service Level Agreements between city departments.

•

Directed consultants on developing service standards using current principals, concepts,

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trends and developments in business and organizational performance measurement,

program evaluation, operational analysis, and internal review.

Developed, implemented and evaluated policies and procedures for client departments

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including Public Works, Bylaw and Client Services Branch.

Develop, maintain and report monthly spend plans, budgets and project status reports.

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Managed a high performing team of unionized city employees and private consultants.

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Duties included hiring, coaching, performance evaluations and terminations.

Project # 6

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Project # 7 Project Management Consultant

Public Works and Government Services Canada

March 2010

Review current policies and procedures and provide analysis and recommendations to the

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Director.

Stakeholder analysis regarding employee readiness to adopt project management

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processes (PMBOK).

Support development of work plans, update work plans, develop custom reporting on

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time, scope and cost.

Train unionized and management staff on MS Project.

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Project Management Instructor

Ottawa Talent Initiative

January – March 2009

Provided project management exam preparation instruction.

Updated curriculum.

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Provided after-class online help.

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Tracked Student progress with MS Excel 2003 and MS Project.

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Project # 8 Office Manager/Legal Assistant

Project # 9 Waverley Law Offices

October 2008 – November 2012

Support senior lawyer’s practice.

Analyzed law practice processes, developed and implemented process changes

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Conducted legal research, developed policies and programs, provided business analysis,

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project management and operational evaluations

Guided staff using best-practice change management techniques

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Provide financial administration support using PC Law and MS Excel 2007/2003.

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Administer computer local area network (LAN)

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Legal Assistant proficient with PC Law, Quick Law, DivorceMate

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Senior Manager

Postal Transformation Program

Canada Post Corporation

December 2006 - October 2008

Planned, implemented and controlled Training, Communication & Change Management

initiatives for $1.9B, 8 year Postal Transformation (PT) infrastructure program.

Prepared Scope Management plans.

•

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Initiated business requirements analysis, process re-design and process documentation

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using MS Visio, Access and Lotus Notes.

Conducted stakeholder research and analysis related to changes to policies and processes.

•

Provided senior management with strategic advice and recommendations on issues

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regarding policy and program development.

Performed business requirements analysis and prepared business plans and budgets with

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recommendations to senior management.

Advised senior management on Human Resource issues including current trends and

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developments in best practices.

Managed human resource data collection, business analysis and research including

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qualitative and quantitative analyses.

Developed strategic, training, internal marketing and communications plans using

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PMBOK methodologies.

Developed and negotiated agreements with clients and suppliers.

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Managed human and financial resources within a multidisciplinary project team.

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Implemented problem solving and consensus building methodologies.

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Developed web channel content and design.

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Chaired planning sessions with project teams to establish deliverables, resource

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requirements and timelines using MS Outlook and NetMeeting.

Developed and reviewed priorities with senior management.

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Created, updated, maintained and integrated project schedules using MS Project.

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Collaborated with project team leads to review schedule estimates using MS Project and

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Earned Value techniques.

Developed and implemented detailed schedule updating procedures to support receipt of

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project status information from team members using MS Outlook and Project.

Tracked action items using MS Excel and MS Project.

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Communicated scheduling changes and changes to critical path to project team and senior

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management.

Monitored project progress and performance against the schedule using MS Excel 2003

•

and PowerPoint.

Developed evaluation methodology and tools which measured operational results to Key

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Performance Indicators.

Used PMBOK methodology and techniques to manage risks and issues.

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Planned and managed PT conferences, meetings and events for over 250 team members.

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Facilitated group progress reviews, video conferences, and web meetings.

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Evaluated and provided recommendations on Copper Workflow solution.

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Prepared correspondence, presented briefings, reports and lessons learned for senior

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management.

Senior Manager

Portable Data Terminal (PDT) Project

Canada Post Corporation

July 2005-October 2006

Led national Change Management team which developed and deployed portable

communication/scanning devices integrated with SAP (Financial/ Costing) FI/CO & Event

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Manager (EM). Successfully completed project resulting in $3m annual revenue increase and

a 10% increase in customer satisfaction.

Prepared charter and scope documentation.

•

Defined business requirements to train over 5,000 management and front line employees.

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Developed and implemented Project Management plan using PMBOK methodology.

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Provided project planning support using MS Suite and MS Project.

•

Led planning sessions with project team to establish deliverables, resource requirements

•

and timelines using MS Outlook, Project and NetMeeting.

Collaborated with senior management and Project Leads to identify and establish

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priorities and critical path.

Conducted stakeholder analysis regarding adoption of new policies and procedures.

•

Provided senior management with strategic advice and recommendations.

•

Prepared correspondence, presented briefings and reports to senior management

•

Conducted research and analysis related to financial, policy and legislative issues.

•

Developed and negotiated agreements with clients and suppliers.

•

Supported process analysis and re-design documentation using Lotus Notes.

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Led schedule estimates reviews with regional Project Leads using MS Project.

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Developed and implemented detailed schedule updating procedures using MS Outlook

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and Project.

Facilitated group progress reviews, video conferences, and web meetings.

•

Communicated scheduling changes and changes to critical path to project team and senior

•

management.

Monitored project progress and performance against the schedule using MS Excel and

•

PowerPoint.

Prepared and distributed status reports using MS Project and Excel.

•

Trained Call Centre management and staff.

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Measured and evaluated Call Centre activity and provided third tier support.

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Developed and implemented communications, online user manuals, training and

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evaluation plans in both official languages.

Developed and implemented evaluation methodology and tools that measured operational

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activities against Key Performance Indicators (KPI) using SAP 4.6, On-line Survey tools

and MS Outlook.

Identified Key Performance Indicator variances and implemented contingency plans

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using MS Project and Excel.

Contained the impact of unexpected issues using PMBOK risk and issue methodology

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and provided cost effective contingency options.

Measured costs, revenues, employee and customer satisfaction to ensure targets were met

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using SAP FI/CO and MS Excel.

Monitored distribution, return and repair of PDT assets using MS Excel.

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Documented Lessons Learned using Lotus Notes.

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Supervised and coached for project team members in a unionized environment.

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Conducted annual and semi-annual employee performance reviews, training plans and

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360 reviews.

Senior Manager

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Partial Mailing/Automated Machineable Mail/Surcharge Projects

Canada Post Corporation

January 2006-December 2006

Led national Change Management team which developed and implemented new processes and

procedures for major customers. Following this implementation annual revenue increased by

$5m and employee and customer satisfaction increased by 2%.

Provided senior management with strategic advice and recommendations.

•

Prepared charter and scope documentation using MS Word.

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Developed and implemented Project Management plan using PMBOK methodology.

•

Provided project planning using MS Suite and MS Project.

•

Conducted stakeholder analysis regarding adoption of new policies and procedures.

•

Provided tactical advice to senior management and regional partners.

•

Led planning sessions with project team to establish deliverables, resource requirements

•

and timelines using MS Outlook, Project and NetMeeting.

Identified and established priorities and critical path.

•

Provided process analysis and re-design documentation using Lotus Notes.

•

Reviewed schedule, scope and cost estimates with project team and regional

•

representatives using MS Project.

Facilitated group progress reviews, video conferences, and web meetings.

•

Developed and implemented detailed schedule updating procedures using MS Outlook

•

and Project.

Prioritized, tracked and resolved action items using MS Excel.

•

Communicated scheduling changes and changes to critical path to project team and senior

•

management.

Monitored project progress and performance against the schedule using MS Excel and

•

PowerPoint.

Prepared and distributed status reports using MS Project, Excel and Outlook.

•

Developed and implemented communication, online user manuals, training and

•

evaluation plans in both official languages.

Monitored installation of customized hardware and software using MS Excel.

•

Developed and implemented evaluation methodology and tools that measured operational

•

activities against Key Performance Indicators (KPI) using SAP FI/CO modules.

Identified KPI variances using MS Project and Excel.

•

Measured costs, revenues, employee and customer satisfaction to ensure targets were met

•

using SAP FI/CO and MS Excel.

Contained the impact of unexpected issues using PMBOK risk and issue methodology

•

and provided cost effective contingency options.

Prepared weekly briefings and reports to senior management.

•

Documented Lessons Learned using Lotus Notes.

•

Supervised project team members in a unionized environment.

•

Conducted annual and semi-annual employee performance reviews, training plans and

•

360 reviews.

Senior Manager

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Automated Risk Based Verification Project

Canada Post Corporation

November 2004-February 2006

Led Change Management team that automated manual weight/dimension/quantity

measurement process to maximize revenue from parcel product stream. Integrated processes

into SAP Financial (FI/CO) & Business Warehouse (BW) modules.

Prepared and implemented a Project Management plan to train over 350 management and

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unionized employees in major urban centers across Canada using MS Project, Word,

Excel, PowerPoint and Lotus Notes.

Consulted with senior management to identify business requirements and strategic fit.

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Identified, analyzed, and defined business and systems requirements.

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Provided project planning support using MS Suite and MS Project.

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Provided strategic and tactical financial and organizational advice to senior management.

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Organized planning sessions with project team to establish deliverables, resource

•

requirements and timelines using MS Outlook, Project and Live Meeting.

Worked with senior management to identify and establish priorities for the master

•

schedule.

Supported process analysis and re-design documentation using Lotus Notes.

•

Reviewed schedule estimates with project team leads and implemented contingencies as

•

required.

Prioritized, tracked and resolved action items using MS Excel.

•

Prepared and distributed status reports using MS Project and Excel.

•

Communicated scheduling changes and changes to critical path to project team and senior

•

management.

Monitored project progress and performance against the schedule using MS Project.

•

Supervised Change Management team that developed and implemented bilingual training

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content.

Developed and implemented communication, training and evaluation plans in both

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official languages.

Co-ordinated regional training partners.

•

Measured costs, revenues, employee and customer satisfaction against established Key

•

Performance Indicators.

Using PMBOK risk and issue methodology contained the impact of issues and applied

•

appropriate contingency measures.

Monitored distribution and installation of project hardware and software assets using MS

•

Excel.

Presented weekly performance reports to senior management.

•

Successfully completed project resulting in $5m annual revenue increase and increased

•

employee satisfaction.

Conducted annual and semi-annual employee performance reviews, training plans and

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360 reviews.

Manager

Centre of Excellence

Tim Labenek Page 7 of 11

Canada Post Corporation

December 2003 – November 2004

Managed enhancements to SAP modules.

Evaluated and provided recommendations in response to functional department requests

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for enhancements to SAP 4.6 modules.

Identified, defined and analyzed business and systems requirements. Prepared financial

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analysis business cases with internal clients using data modeling techniques, seeking to

leverage existing SAP functionality.

Provided multiple options to senior stakeholders with recommended actions that aligned

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with strategic IT direction using MS PowerPoint, Excel, Access and Outlook.

Consulted with SAP subject matter experts, ABAP programmers and senior functional

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department leads to ensure cost effective development of enhancements.

Developed and implemented Project Management plan of approved enhancements.

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Created, updated, and maintained integrated project schedules using MS Project.

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Aligned launch with quarterly managed release schedule.

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Developed test scripts and co-ordinated application testing using Lotus Notes and MS

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Suite.

Monitored project schedule and resource utilization to ensure that project objectives were

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delivered on time and within budget using MS Project and Excel.

Used MS Excel and Lotus Notes to track SAP asset configurations.

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Provided stakeholders with effective, timely progress and performance reporting using

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MS Outlook, PowerPoint and Excel.

Project Officer

SAP Event Manager (EM) Project

Canada Post Corporation

October 2002-November 2003

Enhanced process removed legacy systems resulting in reduced annual maintenance costs of

$600k and increased customer satisfaction of 3% in the first year.

Deployed SAP (EM) Event Manager (Track & Trace).

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Co-ordinated Change Management using MS Suite and Lotus Notes.

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Identified, analyzed, and defined business and systems requirements. Prepared project

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documentation to meet those requirements using MS Word, Project and Lotus Notes.

Conducted business requirements using Lotus Notes and MS Suite.

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Collaborated with ABAP programmers, contractors and subject matter experts to ensure

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effective national deployment.

Provided research, analysis and recommendations on adult learning best practices.

•

Conducted financial analysis and planning.

•

Measured costs, revenues, employee and customer satisfaction.

•

Using PMBOK risk and issue methodology contained the impact of unexpected issues

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and provided cost effective options.

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Provided stakeholders with effective, timely financial, progress and performance

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reporting.

Project Officer

Change Management – e-Learning

Canada Post Corporation

January-September 2002

Design, development and implementation of e-Learning Pilot.

Co-ordinated design and development of e-Learning pilot processes and software using

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MS Project.

Reviewed and evaluated consultant/contractor work package providing recommendations

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to senior management.

Project Officer

SAP 4.6 Financial/Costing (FI/CO) Project

Canada Post Corporation

January 2000-December 2001

Supported Business Transformation development & implementation. Enhanced process

removed legacy systems resulting in reduced annual maintenance costs by $500k and

increased customer satisfaction by 4% in the first year.

Co-ordinated Change Management for SAP FI/CO implementation.

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Conducted financial analysis on planned and implemented Change Management

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activities.

Consulted with ABAP programmers, project leads and regional partners to ensure

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effective national deployment using MS Project.

Monitored project schedule and resource utilization ensuring that project objectives were

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delivered on time and within budget using MS Project.

Provided senior management with recommendations.

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Officer

Sales Support

Canada Post Corporation

January 1999-December 1999

Supported Regional Sales Director

Received Award of Excellence for Sales Quota Tracking system development and

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implementation using Lotus 123.

Provided financial analysis for Regional Sales Director.

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Received Award of Merit for development and implementation of MS Excel / Lotus

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software training process.

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Planned, executed and monitored on-site and international events for 400 Sales & Sales

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Support employees.

Business Continuity planning.

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Project Officer

Customer Mailing Management

Canada Post Corporation

January 1998-December 1998

Developed solutions for Public Works and Government Services Canada, Census Canada,

Elections Canada and Statistics Canada.

• Developed and implemented logistics projects for several Government of Canada

departments.

Project Officer

Community Mailbox Project/Route Measurement/Customer Mailing Management

Canada Post Corporation

January 1994-December 1997

Designed, planned, implemented and evaluated Community Mail Box installations in several

Ontario communities which reduced delivery costs and enhanced customer satisfaction.

Managed full project cycle including financial analysis.

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Consulted with Municipal and Provincial stakeholders during all phases of the project.

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Provided media briefs and interviews with local media outlets.

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Provided research, analysis and recommendations on best practices.

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Managed client/stakeholder relationships in a multiple union environment.

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Supervised construction crews.

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Planned and implemented transportation logistics.

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Monitored project schedule and resource use.

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Provided stakeholders with effective, timely progress and performance reporting.

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Financial Analyst (FI-1)

Canada Post Corporation

June 1988-December 1993

Performed financial review and analysis of accounting, budgeting, auditing or fiscal data

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in accordance with generally accepted accounting principles.

Prepared automated and manual recurring fiscal reports in accordance with GAAP;

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maintained ledger accounts and analyzed fiscal data. Developed and recommended

procedures to effect more efficient operations.

Tim Labenek Page 10 of 11

PROFESSIONAL DEVELOPMENT

Business Administration (3 Year) Algonquin College, Ottawa, ON

Project Management (PMP) George Washington University

ITIL Foundation designation ITIL EXIN, ITO 2.0 Ottawa, ON

Six Sigma Yellow Belt Project Management Institute

SAP CPC in-house, Ottawa, ON

Lotus Notes CPC in-house, Ottawa, ON

Alternative Dispute Resolution (ADR) Nexient, Ottawa, ON

Microsoft Office suite 2010 Nexient, Ottawa, ON

Six Sigma/ITIL SkillSoft, Ottawa, ON

RDIMS Transport Canada

Agile Project Management PMI OVOC, Ottawa, ON

MS Project Server 2007-2012 ITO 2.0, Ottawa, ON

MS Project 2007-2012 ITO 2.0, Ottawa, ON

TECHNICAL

MS Office 2007-12

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MS Project 2007-12

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MS Project Server 2007-12

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CA Clarity PPM (Enterprise Project Management)

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SharePoint

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MS Visio 2007-2010

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MS Access 2007-2010

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SAP EM, PM, FICO, CRM, BI

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IBM Maximo

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Lagan CRM

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Video & Sound Production

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Valid Ontario unrestricted "G" class driver’s license (no demerits)

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MEMBERSHIPS

Project Management Institute, Ottawa Valley Outaouais Chapter (PMI OVOC)

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CleanTECH Taskforce

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EXIN ITIL

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VOLUNTEER

Project Management Instructor, Ottawa Talent Initiative

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Ottawa Riverkeeper

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Canadian Ski Patrol

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Outlook Camp (Young Offenders)

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Kanata Minor Hockey Association

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