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Customer Service Manager

Location:
San Francisco, CA
Posted:
November 24, 2014

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Resume:

Stoimen Gaydarov

*** ***** ***** **.

Buffalo Grove, IL 60089

847-***-****

(Relocating to Little Elm, TX)

RE: Reply to Manager job opening

Dear Hiring Manager,

I am extremely interested in the Manager position

As a Project Manager in my current job I have accountability for the design, implementation and

execution of turnkey projects. During that time I have developed a solid reputation for

successfully managing numerous projects through competition within targeted cost, schedule and

compliance parameters.

I am highly organized and self-motivated and thrive in high-pressure environment. A solid

player, I work to tight deadlines and has plenty of imitative.

Some of the qualities and credentials I have to offer are:

• 23-years project management and team leader history

• Team focused leader and motivator

• Bachelor Degree of Radio and TV Engineering

• Creative and Proactive troubleshooter and problem solver

With my knowledge, ambitions and exceptional project management and organizational skills, I

am very confident that I’ll be a valuable asset to your company. I look forward to discussing my

qualifications with you in an interview. You can call me at 847-***-**** if you need any

additional information. Thank you for considering my application.

Kind regards,

Stoimen Gaydarov

Stoimen GaydarovStoimen Gaydarov Stoimen

Gaydarov

481 Burnt Ember Ln., Buffalo Grove, IL 60089

847-***-****; acgt25@r.postjobfree.com

(Relocating to Little Elm, TX beginning of 2015)

Objective

To obtain position on Manager

Knowledge/Skills and Experience

Ability to provide excellent customer service and establish and maintain relationships with

diverse group of individuals - partners, customers, business leaders, colleagues, staff at all levels.

Ability to manage/supervise people including solid delegation skills.

Effectively deals with complex personnel issues and effectively coaches and mentors direct

reports.

Knowledge of field operations including the design, installation, upgrade and repair of home

security systems.

Ability to manage detailed reports and maintain accurate and complete records.

Organizational and planning skills; ability to multi-task; attention to detail; productive without

compromising quality.

Ability to think strategically and problem solve through conceptual thinking, analytical and

planning skills.

Solid knowledge of word processing, spreadsheet, presentation and email software (preferably

Microsoft Word, Excel, PowerPoint, Outlook, Internet).

Solid ability to work in a team environment along with the ability to work independently with

minimal supervision.

Solid ability to be results-oriented that makes a difference, taking initiative to make things

Solid knowledge of Information Technology.

Basic knowledge of Accounting and Budgeting.

Employment

KEYTH Technologies – Construction Manager 2008 - Present

Burglar and Fire Security Systems Installations.

Monitoring and managing Technicians on key performance indicators including weekly QA’s,

On Time Delivery, Completion Rate, Customer Satisfaction, Install/Repair Duration, etc.

Providing on-the-job troubleshooting support and assisting with routing, training and solving

customer issues and escalations and addressing dispatching/Technician status issues.

Ensuring Technician compliance with Company policies and procedures.

Performing monthly Technician physical van and tool inventory counts; and Conducts monthly

safety compliance audits.

Incorporating principles of teamwork with all organizational levels in the resolution, completion

and follow-up of various responsibilities; coach and mentor team members of varying levels of

experience.

Ensuring all new/ current employees are equipped with the proper tools, nametags, identification,

uniforms, boots and communication devices.

Performing Quality Inspections on a consistent basis and within guidelines; ensuring employees

receive necessary training required to be successful on the standards of installation and service;

bring jobs up to spec. if needed.

Submitting and resolving all damage claims, to include negotiations with customers, filing

reports, submitting check requests, obtaining release forms and submitted payroll deductions for

the parties at fault.

KEYTH Technologies – Installer 2005 - 2008

Subcontractor Installer – responsible for new Burglar and Fire Security Systems prewires and

installations

Subcontractor for AT&T broadband Services – Installations, maintain and troubleshooting of

Digital Phone, Network and cable TV installations. Reading and comprehending blueprints and

building documentation. Installing cable pathway systems, and various electronic components.

Installing and terminating various categories of cables -: twisted pair cable cat5 and cat6, coax,

power limited tray cable, stranded cable, solid conductor low voltage cable. Placement,

termination, testing, labeling & documentation.

Stoky Groups, Inc – Owner 2002 - 2005

Sell, design and install audio, video, home theater, cable, and phone and home network

systems.Structured pre-wire for whole house audio/video distribution, network, satellite,

keypad/touch panels, both in new construction or retro fit. Rack design and cable dressing. LCD,

LED, plasma TV installation, mounting, and wiring.

North Star Cable, Inc. - Senior Installer. 1999 - 2002

Subcontractor for AT&T broadband Services – Installations, maintain and troubleshooting of

Digital Phone, Network and cable TV installations. Reading and comprehending blueprints and

building documentation. Installing cable pathway systems, and various electronic components.

Installing and terminating various categories of cables -: twisted pair cable cat5 and cat6, coax,

power limited tray cable, stranded cable, solid conductor low voltage cable. Placement,

termination, testing, labeling & documentation.

D.V.D. International Inc. – Service 1997 - 1999

Started as a construction worker in mid size construction remodeling company and moved to

service manager position – responsible for all service related customer inquires and claims.

Bulgarian National Telecommunication Company – Branch Manager 1983 - 1997

Started as a Central Station Technician and Moved to Branch Cable and AV manager.

Responsible for day-to-day operation, scheduling, ordering field supervision, technicians

education, customer service and quality control for installation and support Audio and TV

services and implementing new technologies.

Monitoring and managing Technicians on key performance indicators including weekly QA’s,

On Time Delivery, Completion Rate, Customer Satisfaction, Install/Repair Duration, etc.

Providing on-the-job troubleshooting support and assisting with routing, training and solving

customer issues and escalations and addressing dispatching/Technician status issues.

Ensuring Technician compliance with Company policies and procedures.

Performing monthly Technician physical van and tool inventory counts; and Conducts monthly

safety compliance audits.

Incorporating principles of teamwork with all organizational levels in the resolution, completion

and follow-up of various responsibilities; coach and mentor team members of varying levels of

experience.

Ensuring all new/ current employees are equipped with the proper tools, nametags, identification,

uniforms, boots and communication devices.

Education

College Of Radio and Telecommunication – Sofia, Bulgaria 1980 - 1983

Degree in Radio and TV Engineering

Illinois Licensed Home Inspector 2013 - 2014

Illinois Licensed PI and Commissioned Security Officer 2013 - 2014

Bulgarian Army Officers School – Bulgaria 1978 – 1980

Math High School – Bulgaria 1974 – 1978

Other Skills

Very good PC and MAC computer skills – MS Office, publishing and design software.

Able to read any blueprints and schematics.

Customer service skills.

Ability to interpret plans and specifications, survey notes, and very handyman



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