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Sales Service

Location:
Texas
Posted:
November 24, 2014

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Resume:

JARRAAD

BENJAMIN

***-

***-

****

Addison,

Texas

75001

acgt24@r.postjobfree.com

CAREER

SUMMARY

Highly

self-

motivated

and

goal-

oriented

professional

committed

to

pursuing

a

long-

term

career

in

Information

Technology.

Established

a

6-

year

career

in

financial

services

and

highly

knowledgeable

in

business

and

computer

science.

Demonstrates

strong

analytical

and

problem

solving

skills,

computer

proficiency,

and

ability

to

follow

through

with

projects

from

start

to

finish.

PROFESSIONAL

EXPERIENCE

Viewpoint

Bank

Plano,

TX

May

2011

Current

Collateral

Services

Specialist

• Assist

IT

department

with

the

development,

implementation,

and

maintenance

of

banks

internal

IT/Loan

Help

Desk

• Analyze

daily

loan

reports

for

recording

and

releasing

of

liens

on

mortgages,

titled

vehicles

and

negotiable

collateral

without

penalties

• Assist

with

the

development,

implementation,

and

maintenance

of

quality

assurance

procedures

and

measurements

for

accurate

loan

review

or

credit

analysis

• Establish,

document,

and

update

Lending

procedures

• Ensure

loan

documents

consist

of

proper

and

supporting

documentation

to

oblige

compliance

with

federal

lending

regulations

and

bank

underwriting

policies

• Build

a

rapport

with

Lenders,

Title

Companies,

Credit

Quality

and

other

internal

departments

• Coordinate

record

retention

requirements

per

legal

company

guidelines

Viewpoint

Bank

Plano,

TX

July

2008

May

2011

Lead

Client

Services

Representative;

• Provided

online

and

phone

assistance

to

customers

with

troubleshooting

their

systems,

password

resets,

browser

updates,

and

other

general

account

questions

to

improve

their

banking

experience

• Developed

Provide

continuous

improvement

in

training

programs

and

curriculum

to

help

enhance

and

improve

job-

related

skills

for

new

and

existing

call

center

representatives

(e.g.

customer

service

soft

skills,

product

knowledge,

service

to

sales

skills,

systems

usage,

policies

and

procedures)

• Assisted

management

in

handling

escalated

customers

in

a

professional

manner

• Handled

fraud

reports

and

assisting

customers

with

proper

paperwork

for

disputes

on

accounts

• Managed

escrow

payments

on

mortgages

for

insurance,

county

and

state

taxes

• Cross

trained

in

different

departments

if

positions

are

needing

to

be

temporarily

filled

from

shortages

EDUCATION

University

of

Texas

at

Arlington

Arlington,

TX

January

2014

-

Present

Masters

of

Business

Administration

(MBA),

in

progress

University

of

Phoenix

Dallas,

TX

June

2011-

June

2013

Bachelors

of

Science

in

Information

Systems

/

Software

Engineering

Collin

County

Community

College

Plano,

TX

August

2007

July

2009

Associates

of

Science

in

Business

TECHNICAL

SKILLS

Software:

Lotus

Notes,

AS400(iSeries),

LaserPro,

Citrix

Systems,

Fiserv,

Cisco

IP

Phone

systems,

and

Microsoft

Office

Browsers:

Internet

Explorer,

Firefox,

Chrome,

Safari

Hardware:

PCs,

Laptops,

Cisco

IP

phones,

Printers,

Modems

Operation

System:

Mac

OS

X,

iOS,

Microsoft

Windows,

and

Linux

PROFESSIONAL

SKILLS

• Basic

familiarity

of

programming

languages:

CSS,

C++,

C#,

HTML,

JavaScript,

and

VB.Net

• Able

to

lead

others

in

high-

demand

situations

being

well

versed

in

multiple

aspects

of

customer

conversion

and

accounting

• Self

motivated

with

attention

to

detail

and

precision,

solid

work

ethics

concerning

meeting

deadlines

and

reliability

• Excellent

organizational

and

verbal

communication

skills

with

ability

to

prioritize

workload

while

multi-

tasking

• Excellent

analytical

skills

with

the

ability

to

analyze

situations

accurately

and

effectively



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