L UC IANA L. LOPEZ

***** ** *** * ****

M IA M I, FL 33177

1(305) 896 - 6673 - acgt1s@r.postjobfree.com

TO OBTAIN A COMPETITIVE EMPLOYMENT POSITION WHERE MY SKIL LS

A ND EXPERIENCE CAN BE UTI L IZE TO BENEFIT YOUR COMPANY

S UM MARY OF QUAL I F ICAT IO NS

• Bilingual; f luent in English and Spanish

• Adept at planning, time management and forecasting

• Outstanding customer service, leadership and communication skills

• Highly motivated and quick learner

• Hard working, able to multi-task effectively

P ROFESSIONAL H IS TORY

NORWEG IAN CRU ISE L I NES 09/2005 –

04/2013

ACCOUNT COORDINATOR

Acted as a liaison between Manager, vendors, port agents, entertainment agents, folkloric agents and

guest entertainers. Negotiated contracts with agents based upon approved budget and cabin

requirements.

p rovided all documentation necessary to onboard ship personnel and folkloric agents.

Held and coordinated auditions for variety entertainment via videos and YouTube submitted to refer

only Norwegian level prospective acts to Manager for consideration.

Coded and logged promotional packages and resumes received from prospective acts.

Communicated on a daily basis with entertainers, agents, external entertainment companies and

ships.

Coordinated and requested all hotel t ravel with Port agents and distributes joining letters,

documentation and all necessary information to individual entertainers and agents. Sustained

p rofessional relationships and maintained extensive communication with agents and guest

entertainers. Maintained professional relationships with various departments to ensure all logistics of

t he guest entertainers' contract are met. Communicated with ship personnel via email, phone or memo

regarding the guest entertainer's arrival, along with pertinent technical show and performance

i nformation. Notify ships of changes and/or cancellations.

CARN IVAL CRU ISE L I N ES 12/1988 – 05/2004

ACCOUNTS RECEIVABLE CLERK

Reconciled and allocated onboard revenues, documented weekly financial reports and journal entries.

Processed debits and credits t ransactions, generated and maintained financial schedules. Customer

service support to guest with onboard account discrepancies. Administration support to departmental

staff for

accounting related issues.

Q UAL I F ICAT IO NS SUM MARY

M anagerial and general office duties, strong accounting background, very detailed and deadline

Oriented. Quick grasping of technical concept with ease. A dedicated, resourceful employee and a

focused team player. Advanced in QuickBooks and Microsoft Excel.

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