Ebony McLaughlin

**** ******** ***** ********* *

Greensboro, NC 27455

336-***-****

acgt0d@r.postjobfree.com

Objective:

To obtain a position in a field that will allow me to utilize my education and skills and to grow professionally while

learning from experienced colleagues.

Education:

2010-2012 ECPI University Greensboro, NC

BS Criminal Justice

Major: Criminal Justice

2005-2008 Guilford Technical Community College Greensboro, NC

AAS Criminal Justice

Major: Criminal Justice

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Skills/Relevant Training: Effective communication and writing skills

• Microsoft Word, Excel and PowerPoint • Ability to multi-task and meet deadlines

• Data entry and typing, 35-40 WPM • Organizational skills

• Effective customer service skills • Answer Incoming calls

• Ability to greet customers with warm and • Effectively follow instructions

upbeat tone • Complete task in timely manner

• Attentive listener • Use of printer

• Filing Documents

Certifications:

Certification in Medical Office Support –Turner Job Corps

CPR-ECPI University

Work Experience:

2012 Juvenile Day Reporting Center Asheboro, NC

Externship

• Assist in supervising juveniles doing community service work

• Performing frisk to juveniles arriving at the facility

• Administer drug test to juveniles

2010-Current AT&T Mobility Greensboro, NC

Small Business End User Care

• Provide customer service to ensure on-going client satisfaction

• Accurate documentation of accounts

• Adhere to company policies and guidelines

2007-2010 Kgb_USA McLeansville, NC

Customer Service Represenative

• Provided accurate information

• Met weekly statistics and goals

• Monitored and provided feedback to new hires

2006 Mr. Dunderbaks Greensboro, NC

Cashier Associate

• Seating and hosting customers

• Stock merchandise

• Held cash drawer reconciliation duties

2005-2006 Payless Shoe Source Greensboro, NC

Sales Associate

• Held cash drawer and bank reconciliation duties

• Assisted customers with merchandise

• Arranged displays and monitored inventory

Organizations:

2003 Residential Assistant, Volunteer Reidsville, NC

2011-2012 Big Brothers Big Sisters, Volunteer Greensboro, NC

2012 Guardian Ad Litem Program, Volunteer Greensboro, NC

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