GERALD SCALES

**** ****** ** ******* **** ***** 989-***-****

EMAIL: acgsq4@r.postjobfree.com

Qualifications: Dedicated customer service professional motivated to maintain customer

satisfaction and contribute to company’s success. Excellent communications and interpersonal

skills; Able to work in a self directed manner without supervision; Highly enthusiastic

professional with 10 years of client interface experience.

Customer Service Experience:

07/2014-present Gateway Financial

Account Management

Collection calls and/or correspondence in a fast paced goal oriented collections department .

Providing customer service regarding collection issues, process customer refunds, process and

Review account adjustments, resolve client discrepancies and short payments. Investigate

Customer’s accounts and documents methodically. Answer customer inquiries about account status

03/2003-07/2014 Advance America

Center Manager/Marketing Rep

Manage and service operations of center through superior customer service skills, review results

of center daily, weekly and monthly to identify area of opportunity for increased

profits and decreased expenses. Lead division in collections for 5 years collecting on past due,

non- sufficient funds, and write-off accounts. Top 5 in product sales for numerous years.

01/2000-02/2003 TWS Systems Inc.

Client Support Professional I

Resolved technical issues for clients on phone through level I support and log calls;

troubleshot hardware and software issues and resolved problems accurately and efficiently.

Resolved customer complaints and concerns with strong verbal and negotiation skills; Displayed

courtesy and strong interpersonal skills with all customer interactions.

Education:

Computer Learning Center

Information Support and Network Administration

Henry Ford Community College

Courses in Marketing/Business Administration

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