CURRICULAM VITAE

PRADEEP.M

Mobile: +91-991******* DOB: 26/02/1985

Email: acgsq2@r.postjobfree.com Address: No. 106, 2nd cross, 80 feet road, Michael Palya, Indiranagar, Bangalore- 560038

CAREER OBJECTIVE

To secure a position with Stable and Profitable Organization, where I can be a Member of a Team and Utilize My Administrative Experience to the Fullest

PERSONAL SKILLS

Comprehensive problem solving abilities, excellent verbal and written communications skills, ability to deal with people diplomatically, willingness to learn, team facilitator, Motivate work force to achieve high level quality and product.

ACADEMIC PROFILE

EDUCATION QUALIFICATION

INSTITUTION NAME COURSE YEAR OF PASSING

UNS Institute of Engineering and Technology B.E (E.C) 2008

K.L.E College PUC (PCMC) 2003

S.S.B. English High School SSLC 2000

TECHNICALQUALIFICATION

A+, N+, CCNA, MCSA (2012) from IIHT

MCP and MCSA 2012 CERTIFIED

WORKING EXPERIENCE

Worked in Sai Softnet as System Engineer from September 2009 to November 2012

Worked in Mphasis as Senior Technical Engineer from January2012 to July 2014

Currently working in Collabera as Senior System Administrator

Total Years of Exp – 4.11 years

Projects Handled

AD-Identity management, Password management, SCCM web application, patch updates & deployment, Remote troubleshooting, Queue Manager, Testing the patches in Test Labs before deploying, Worked on Ticketing tools like Remedy 7.6 and 8.1, Configuring and Troubleshooting Blackberry, IPhones, IPad For Mphasis (Charles Schwab).

Incident Management, Configuration and maintenance of Office tools, SQL, MySql, other banking applications, Video conferencing, Printer/Scanner/Fax setup & Troubleshooting (Wireless and Local), Build/Assemble the Computer, Laptop, IP Phones configurations, Managing and Troubleshooting Hyper -V, VMware, Citrix (Xen Server, Xen Desktop), Handled a team of 10 agents, Etc for Mphasis

Installation & Managing Server Roles such as AD, Backup and Restore, DNS, DHCP, Remote Installation &Troubleshooting, Upgradation and Migrations, Build/Assemble the Computer, Laptop, Servers, Video conferencing, Printer/Scanner/Fax setup & Troubleshooting (Wireless and Local), IP Phones configurations, Worked on Ticketing tools like Maximo, Basic Switch level Network Configuration & Troubleshooting Etc for clients of Sai Softnet

TECHNICAL SKILLS

System Assembly/Build (Laptop, Desktop, and Server[Local/Remote])

Installing, Configuration & Troubleshooting of Operating Systems such as Windows Server (2012, 2008, 2008 R2, 2003, 2003 R2), Windows Client (XP, Vista, 7,8),

Patch management, Application Deployment, Group policy management, Workgroup and Domain level security policies.

Migration and Upgradation Of Server/Desktops

Installing and Troubleshooting DNS, DHCP, HTTP, HTTPS, SMTP, SNMP, POP3, IMAP, NAT, FTP, Active Directory Architecture and Services (AD).

Worked on Single Sign On, IIS and Password Management.

Managing and Troubleshooting Hyper -V, VMware, Citrix

Installing, Configuring and Troubleshooting Microsoft Office {2003,2007,2010), Microsoft office communicator 2007 R2, Microsoft Lync 2010

Managing Virtual Systems using ADSI (Marimba Tool) and SCCM Tools

Installing and Configuration of VPN clients,VeriSign Token, Aruba Device

Basic SQL server installation and troubleshooting.

Configuring & Troubleshooting Wireless network & LAN, WAN Network, crimping, Switches, Hubs.

Worked on Ticketing tools like Remedy 7.6 and 8.1, Maximo,

Worked on the Knowledge on ITIL V3

Roles and Responsibilities

System Assembly/Build (Laptop, Desktop, and Server[Local/Remote])

Installing, Configuration & Troubleshooting of Operating Systems such as Windows Server (2012, 2008, 2008 R2, 2003, 2003 R2), Windows Client (XP, Vista, 7,8), Hyper -V, VMware, Citrix

Installing, Configuring and Troubleshooting Microsoft Office {2003,2007,2010 (Outlook and Other Office tools such as Excel, word, PowerPoint)}, Microsoft office communicator 2007 R2, Microsoft Lync 2010

Managing Virtual Systems using ADSI and SCCM Tools

Updating security updates and hot fix in server and client system.

Configuring & Troubleshooting Wireless network & LAN, WAN Network, crimping, Switches, Routers, Hubs.

Data Backup and Restore.

Installing and Troubleshooting DNS, DHCP, HTTP, HTTPS, SMTP,SNMP, POP3, IMAP, NAT, FTP, Active Directory Architecture and Services (AD),

Basic installation and troubleshooting SQL Server (2005, 2008, 2012), Visual Studio 2005, 2008, 2010Software’s

Configuring Group policies in Domain & Work Group Environment

Switches, Hubs configuration and troubleshooting

Worked on Power Shell, Single Sign On, IIS and Password Management.

Installation & Configuration of CISCO Softphones. Handling Video Conferences.

Installing and Configuration of VPN clients, VeriSign Token, Aruba Device

Managing User accounts, resetting passwords & unlocking of user accounts.

Creating Folder groups in File Server and providing Network folder access to user’s using AD Console

Configuring and Troubleshooting Blackberry, IPhones, IPad

Installation and Troubleshooting of McAfee, Symantec, Antivirus

Installing Software’s & Trouble shooting different Animation and Designing software issues like 3D Max, Adobe Photoshop, After Effects, Premier, Dreamweaver, Sony Vegas, Sound Forge.

Managing & Troubleshooting Printer, Scanner, Fax

Migration and Upgradation Of Server/Desktops

Managing Virtual Systems using ADSI (Marimba Tool) and SCCM Tools

I hereby solemnly affirm that all the details provided above are true to the best of my knowledge and belief. I shall carry myself in a good true manner that leads to the growth of organization.

(PRADEEP.M)

991-***-****

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