THEODORE HORWOOD
*** ******* ***** ***** ****, CA 95060
951-***-**** ( acgsmu@r.postjobfree.com
INFORMATION TECHNOLOGY
Dynamic and results-oriented IT professional with solid and diverse
experience in administrating, configuring and maintaining CISCO Voice
hardware, software, and voice technology. Skilled in providing customer and
end-user support with proven ability to identify and resolve technical
issues and concerns. Experienced in troubleshooting routers, switches and
LANs/WANs and highly skilled at Voice Technology. Proficient in delivering
effective issue resolution utilizing various systems, with strong ability
to assimilate job requirements and complete tasks. A team player with
effective interpersonal and communication skills, adept at building
productive relationships and building rapport with a diverse set of
individuals at all levels.
Core Competencies
Organizational Leadership ( Information Technology ( Voice Engineering
( CUCM Technolgy Troubleshooting, Configuration & Repair ( LAN/WAN
Administration ( AV Support ( Hardware, Software, Networks & Voice
Technology ( Technical Support ( Problem Resolution ( Relationship
Building
PROFESSIONAL EXPERIENCE
Success Factors Inc.
2013 - 2014
Voice Engineer/AV Administrator - Current
Manage entire Enterprise Voice Network Infrastructure as well as Video
infrastructure for over 25 video end points and 25 additional conference
rooms. Direct ALL Hands Meeting and participate in any meeting that
required AV assistance. Manage telephony carriers to effectively resolve
circuit issues. Respond to Move/Add/Change requests for entire enterprise.
Manage Call Manager and Unity Connection 9XX for a mid level enterprise.
Key Highlight:
. Successfully Project manage 25 SX20 Video end points.
. Successfully Project manage additional 25 conference rooms
. Successfully Project manage build out of entire floor for voice and
video for 150 users
Beachbody LLC
2011 - 2013
Voice Engineer
Managed install and configured all Cisco Call Manager and Cisco Unity
Connection on UCS platform of a fully redundant platform in multiple data
centers across multiple states. Implemented and managed Enterprise Fax
System (XMEDIUS and EFax) and handled all IM platform (WebEx and WebEx
Connect). Managed entire Enterprise Voice Network Infrastructure.
Maintained Polycom 7000 HDX systems and supported POTS lines for Fax
machines at Call Center and corporate headquarters. Handled all
move/add/change requests for entire enterprise. Monitored and tested VoIP
SIP PRI circuits to ensure optimum performance and maintained and updated
voice hardware inventory and documentation.
Key Highlights:
. Managed multiple telephony carriers and ensured all circuit issues
were resolved in a timely manner.
. Deployed companion console for Call Manager Attendant (VistaPoint) and
provided phones and dial tone to Call Center and third party Cloud
Base contact center.
Corinthian Colleges Inc.
2008 - 2011
Voice Engineer
Managed and maintained state-of-the-art voice network system consisting of
Cisco Call Manager, Cisco Unity Connection, Voice Gateways and Cisco
ICM/IPCC Enterprise Edition including IP telephony, voicemail, call
reporting, agent desktops and supervisor desktop. Monitored and tested VoIP
circuits for optimum performance and maintained voice hardware inventory
and documentation. Opened tickets with applicable carrier to resolve
circuit issues.
Key Highlight:
. Responded to Move/Add/Change requests for 40 sites, assigned
priorities and ensured tasks were completed within established
timelines.
THEODORE HORWOOD
951-***-**** ( acgsmu@r.postjobfree.com
Page2
Cardinal Health, San Diego ( CA
2007
Network Engineer
Installed, configured and maintained Call Manager Express and Unity
Express. Provided training to personnel in the use of VoIP applications.
Responded to inquiries from staff, administrators and site personnel to
provide technical assistance and support. Performed troubleshooting on
malfunctions on network hardware and software applications and telephones
systems to resolve operational issues and restore services. Attended
various workgroups to assess, develop and improve IT services.
Key Highlights:
. Responded to Move/Add/Change requests for 15,000 end users.
. Maintained a thorough understanding of Local Area Networking
L-3 Communications Titan Corporation, San Diego ( CA
1998 - 2006
WAN Administrator
2001 - 2006
Reviewed, processed and managed all AT&T orders for corporate LAN (local
area network) WAN (wide area network). Performed account troubleshooting
and management for Novell NDS. Ensured seamless business continuity by
effectively administering corporate-wide Cisco routers and switches
spanning 100 locations. Upgraded all Cisco IOS routers and switches to
enhance and ensure system reliability. Managed all Category 5 and Fiber
Optic into existing Data Centers.
Key Highlight:
. Successfully implemented VoIP for Cisco AVVID (Architecture for Voice,
Video and Integrated Data) phone system on a single data and voice
network.
Desktop Support
1998 - 2001
Provided desktop support to Corporate Headquarters consisting of over 500
end users. Oversaw roll-out of Dell computers across the corporation and
installed and configured multiple operations system including DOS and
Windows 3.x, 95, 98, NT 4, 2000, and XP. Performed troubleshooting and
resolved TCP/IP and IPX/SPX connectivity problems.
Key Highlight:
. Demonstrated exemplary versatility in delivering remote office support
for multiple divisions.
Computer Land, San Diego ( CA
1996 - 1997
PC Technician
Served as Field Technician for the City of San Diego, analyzed, diagnosed
and repaired/replaced computer hardware such as motherboards, memory, and
modems. Installed and upgraded numerous operating systems, provided desktop
support and performed maintenance on HP printers. Documented service and
installation actions by completing forms, reports, logs and records.
Key Highlight:
. Maintained appropriate competency in contemporary computer technology.
CERTIFICATIONS
CCVP Candidate (completed QOS, CVOICE, CIPT1, and CIPT2 exams)
CCNA (needs renewal)
MCP, 2000 (Server, Workstation)
Network Specialist Certificate, El Dorado College
HP Printer certifications
A+
TECHNICAL SKILLS
Operating Systems: Windows NT, 4.0, 2000, 2003, 2008
Networking & Protocols: EIGRP (Enhanced Interior Gateway Routing
Protocol), RIP, TCP/IP, Virtual Private
Networks
Software & Tools: Cisco Call Manager VoIP, Unity and Unity
Connection Voice Mail System, ISI Call
Reporting, Web view Call Center Reporting,
Cisco IOS, Sniffer Wireshark, ICM Call Center,
Software Monet, Work Force Management
Routers: 1600, 1800, 2600, 2800, 3800, 2601, 3945
Switches: 3524, 3560